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DFW Breaks Ground On New Terminal

Airport officials and project partners gathered to celebrate the official groundbreaking of Dallas Fort Worth International Airport (DFW)’s Terminal F project. The new terminal — the airport’s sixth and first new terminal since 2005 — is scheduled to open in 2027 and...

Piccolo To Retire From SRQ

Fredrick (Rick) Piccolo, president and CEO of Sarasota Bradenton International Airport (SRQ), will retire on June 30, 2025, and will continue to serve in an advisory role after that date for a further six months, the airport announced.  Piccolo has been leading SRQ...

Krauter Appointed Incoming CEO Of CVG

Lawrence J. Krauter, has been named incoming CEO of Cincinnati/Northern Kentucky International Airport (CVG), the airport board announced. He will succeed Candace McGraw, who is retiring after serving 15 years with the airport. Krauter will start at CVG effective...

Michael Stephens Named TPA CEO

The Hillsborough County Aviation Authority (HCAA) board of directors has voted to appoint Tampa International Airport (TPA) executive vice president and general counsel Michael Stephens as its next CEO, following current CEO Joe Lopano’s retirement. Stephens, who has...

DSM Appoints Mulcahy As Executive Director

The Des Moines Airport Authority Board of Directors has voted to appoint Brian Mulcahy as the next executive director of the Authority, overseeing Des Moines International Airport (DSM). Mulcahy, who joined the Authority in 2011 and currently serves as assistant...

AX Awards Nominations Now Open!

AXN is seeking nominations for its 2025 Airport Experience Awards. We’re looking for the most exciting and innovative concepts, the best operators and the most effective airport concessions teams. Check out the full list of awards categories and reviews the rules and instructions here. Remember, nominations are open to subscribers only, so if you haven’t yet subscribed, please do so here

OTG Brings 4 Local Start-Ups to NY Airports

OTG Brings 4 Local Start-Ups to NY Airports

Hospitality company OTG announced this week that it had reached agreements with four New York City-based companies that began as entrepreneurial start-ups that will now offer products at restaurants and bars inside OTG terminals in New York-area airports. OTG operates...

SEA Soft Opens New Arrivals Facility Next Week

SEA Soft Opens New Arrivals Facility Next Week

Seattle-Tacoma International Airport (SEA) will open its new International Arrivals Facility (IAF) to passengers beginning next week as part of trial run. To start, the IAF will handle a limited number of international flights departing between 6:00 a.m. and 9:00 a.m....

PVD to Offer Airport Familiarization Classes

PVD to Offer Airport Familiarization Classes

The Rhode Island Airport Corporation (RIAC) this week announced a new customer service at Rhode Island T. F. Green International Airport (PVD), a “Flying Familiarization Program” that provides new travelers and those unfamiliar with airports an opportunity to visit...

YYC Projects 2022 Rise in Traffic

YYC Projects 2022 Rise in Traffic

The Calgary Airport Authority (CAA) this week released its 2021 Annual Report, which includes forecasting that between 10 and 13 million passengers will go through Calgary International Airport (YYC) in 2022, putting the airport on a pathway to eventually return to...

CLEAR Launches at ONT

CLEAR Launches at ONT

CLEAR this week announced the launch of its expedited lanes in both terminals at Ontario International Airport (ONT), enabling members to use their network of dedicated lanes to verify their identity through biometrics using their eyes. After verification, a CLEAR...

CLT Opens Concourse E Expansion

CLT Opens Concourse E Expansion

Charlotte Douglas International Airport (CLT) this week opened the 34,000-square-foot Concourse E Expansion (Gates E 36-45), a $50 million construction project which adds one gate to the north end of the concourse and relocates nine existing gates for additional hold...

LEX Adds EV Charging to Valet Service

LEX Adds EV Charging to Valet Service

Blue Grass Airport (LEX) said this week it has added electric vehicle (EV) charging stations as part of the recently-reopened valet parking service, thanks to a partnership with Kentucky Utilities (KU). The EV stations can charge up to four vehicles and are available...

Mari Chuy’s Mexican Kitchen Opens at RNO

Mari Chuy’s Mexican Kitchen Opens at RNO

The Reno-Tahoe International Airport (RNO) announced that Mari Chuy’s Mexican Kitchen will open this week to provide travelers with even more dining options while in the airport. This is the fourth location for the local, minority-owned family business that is...

Durham Named ATL Asst. General Manager for Business Diversity

Durham Named ATL Asst. General Manager for Business Diversity

Elise Durham has been appointed assistant general manager of business diversity for Hartsfield-Jackson Atlanta International Airport (ATL). This is Durham’s second time leading a department at ATL, as she served as the airport’s director of policy and communications...

MWAA Proposes New 14-Gate Concourse at IAD

MWAA Proposes New 14-Gate Concourse at IAD

The Metropolitan Washington Airports Authority (MWAA) this week proposed a new 14-gate concourse at Washington Dulles International Airport (IAD) to replace outdoor boarding areas currently used by regional flights. The proposed “Tier-2 Concourse (East)” would also...

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In This Issue

 

Tech Helps Personalize The Traveler Journey

2024 Customer Service Issue

Airport Programs Build Customer Loyalty

2024 Customer Service Issue

Concessions Give Back With Charitable Focus

2024 Customer Service Issue

Robotic Coffee Options Fill Gap

2024 Customer Service Issue

JFK Millennium Partners’ Vision For JFK T6

2024 Customer Service Issue

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