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AX Awards Nominations Now Open!
AXN is seeking nominations for its 2025 Airport Experience Awards. We’re looking for the most exciting and innovative concepts, the best operators and the most effective airport concessions teams. Check out the full list of awards categories and reviews the rules and instructions here. Remember, nominations are open to subscribers only, so if you haven’t yet subscribed, please do so here.
OTG Brings 4 Local Start-Ups to NY Airports
Hospitality company OTG announced this week that it had reached agreements with four New York City-based companies that began as entrepreneurial start-ups that will now offer products at restaurants and bars inside OTG terminals in New York-area airports. OTG operates...
SEA Soft Opens New Arrivals Facility Next Week
Seattle-Tacoma International Airport (SEA) will open its new International Arrivals Facility (IAF) to passengers beginning next week as part of trial run. To start, the IAF will handle a limited number of international flights departing between 6:00 a.m. and 9:00 a.m....
PVD to Offer Airport Familiarization Classes
The Rhode Island Airport Corporation (RIAC) this week announced a new customer service at Rhode Island T. F. Green International Airport (PVD), a “Flying Familiarization Program” that provides new travelers and those unfamiliar with airports an opportunity to visit...
YYC Projects 2022 Rise in Traffic
The Calgary Airport Authority (CAA) this week released its 2021 Annual Report, which includes forecasting that between 10 and 13 million passengers will go through Calgary International Airport (YYC) in 2022, putting the airport on a pathway to eventually return to...
CLEAR Launches at ONT
CLEAR this week announced the launch of its expedited lanes in both terminals at Ontario International Airport (ONT), enabling members to use their network of dedicated lanes to verify their identity through biometrics using their eyes. After verification, a CLEAR...
CLT Opens Concourse E Expansion
Charlotte Douglas International Airport (CLT) this week opened the 34,000-square-foot Concourse E Expansion (Gates E 36-45), a $50 million construction project which adds one gate to the north end of the concourse and relocates nine existing gates for additional hold...
LEX Adds EV Charging to Valet Service
Blue Grass Airport (LEX) said this week it has added electric vehicle (EV) charging stations as part of the recently-reopened valet parking service, thanks to a partnership with Kentucky Utilities (KU). The EV stations can charge up to four vehicles and are available...
Mari Chuy’s Mexican Kitchen Opens at RNO
The Reno-Tahoe International Airport (RNO) announced that Mari Chuy’s Mexican Kitchen will open this week to provide travelers with even more dining options while in the airport. This is the fourth location for the local, minority-owned family business that is...
Durham Named ATL Asst. General Manager for Business Diversity
Elise Durham has been appointed assistant general manager of business diversity for Hartsfield-Jackson Atlanta International Airport (ATL). This is Durham’s second time leading a department at ATL, as she served as the airport’s director of policy and communications...
MWAA Proposes New 14-Gate Concourse at IAD
The Metropolitan Washington Airports Authority (MWAA) this week proposed a new 14-gate concourse at Washington Dulles International Airport (IAD) to replace outdoor boarding areas currently used by regional flights. The proposed “Tier-2 Concourse (East)” would also...
MAGAZINE
In This Issue
Tech Helps Personalize The Traveler Journey
2024 Customer Service Issue
Airport Programs Build Customer Loyalty
2024 Customer Service Issue
Concessions Give Back With Charitable Focus
2024 Customer Service Issue
Robotic Coffee Options Fill Gap
2024 Customer Service Issue
JFK Millennium Partners’ Vision For JFK T6
2024 Customer Service Issue
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