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DFW Breaks Ground On New Terminal

Airport officials and project partners gathered to celebrate the official groundbreaking of Dallas Fort Worth International Airport (DFW)’s Terminal F project. The new terminal — the airport’s sixth and first new terminal since 2005 — is scheduled to open in 2027 and...

Piccolo To Retire From SRQ

Fredrick (Rick) Piccolo, president and CEO of Sarasota Bradenton International Airport (SRQ), will retire on June 30, 2025, and will continue to serve in an advisory role after that date for a further six months, the airport announced.  Piccolo has been leading SRQ...

Krauter Appointed Incoming CEO Of CVG

Lawrence J. Krauter, has been named incoming CEO of Cincinnati/Northern Kentucky International Airport (CVG), the airport board announced. He will succeed Candace McGraw, who is retiring after serving 15 years with the airport. Krauter will start at CVG effective...

Michael Stephens Named TPA CEO

The Hillsborough County Aviation Authority (HCAA) board of directors has voted to appoint Tampa International Airport (TPA) executive vice president and general counsel Michael Stephens as its next CEO, following current CEO Joe Lopano’s retirement. Stephens, who has...

DSM Appoints Mulcahy As Executive Director

The Des Moines Airport Authority Board of Directors has voted to appoint Brian Mulcahy as the next executive director of the Authority, overseeing Des Moines International Airport (DSM). Mulcahy, who joined the Authority in 2011 and currently serves as assistant...

AX Awards Nominations Now Open!

AXN is seeking nominations for its 2025 Airport Experience Awards. We’re looking for the most exciting and innovative concepts, the best operators and the most effective airport concessions teams. Check out the full list of awards categories and reviews the rules and instructions here. Remember, nominations are open to subscribers only, so if you haven’t yet subscribed, please do so here. 

RNO Unveils MoreRNO Expansion Project

RNO Unveils MoreRNO Expansion Project

The Reno-Tahoe Airport Authority (RTAA) this week unveiled a multi-year construction program, called MoreRNO, at Reno Tahoe International Airport (RNO) that will include expanding the ticket hall and adding windows, art and new technology to enhance the passenger...

OTG, UNICEF Partner on Ukraine Relief Initiative

OTG, UNICEF Partner on Ukraine Relief Initiative

Airport hospitality group OTG and UNICEF USA (United Nations Children’s Fund) this week announced an initiative to allow travelers to donate to Ukraine relief directly from airport ordering iPads as well as OTG’s mobile ordering technology. The campaign will allow...

TPA Adding Moving Walkways to Garage

TPA Adding Moving Walkways to Garage

Tampa International Airport (TPA) this week announced a new $29 million project to add moving walkways to the airport’s Long Term Garage as part of an effort to improve the passenger experience from car to gate. Phase 1 of the new project is expected to be completed...

SFO Reopens Yoga Rooms

SFO Reopens Yoga Rooms

San Francisco International Airport (SFO) this week said it is reopening its Yoga Rooms for the first time since the pandemic began two years ago. SFO has Yoga Rooms in two post-security locations, in Terminal 2 and Terminal 3. Both facilities are open during...

ONT, Shift4 Partner on Mobile Point-of-Sale

ONT, Shift4 Partner on Mobile Point-of-Sale

Ontario International Airport (ONT) this week announced a strategic partnership with Shift4 to implement the company’s VenueNext mobile point-of-sale solution at the airport, enabling travelers to order pay for food, beverages and merchandise from the convenience of...

Myers Named EVP/COO at TUL

Myers Named EVP/COO at TUL

The Tulsa Airports Improvement Trust (TAIT) this week announced that Paul Myers has been appointed its new executive vice president and chief operating officer, overseeing operations, customer experience, human resources, and information technology at Tulsa...

Flaherty Named Master ConcessionAir Area Director

Flaherty Named Master ConcessionAir Area Director

Master ConcessionAir (MCA) announced this week it has hired David Flaherty as area director overseeing several airports for the organization, including but not limited to Newark Liberty International (EWR), Dulles International (IAD), Washington Reagan National (DCA)...

LAX Opens new Headhouse for Terminal 2, 3

LAX Opens new Headhouse for Terminal 2, 3

Los Angeles World Airports (LAWA), Delta Air Lines and local officials this week held a ribbon-cutting ceremony to unveil the new Los Angeles International Airport (LAX) centralized headhouse for Terminals 2 and 3, part of a joint $2.3 billion project that will...

Airport Dimensions Opens The Club CLT

Airport Dimensions Opens The Club CLT

Airport Dimensions, the global leader in airport lounges and travel experiences, this week announced the addition of another location to its acclaimed brand The Club with the launch of its latest airport lounge at Charlotte Douglas International Airport (CLT). The...

XpresCheck COVID-Testing Site Opens at MCO

XpresCheck COVID-Testing Site Opens at MCO

The XpresSpa Group announced this week it has opened a new XpresCheck COVID-19 testing facility at Orlando International Airport (MCO). The MCO XpresCheck is located pre-security, in the South Walk area in the Main Terminal. COVID-19 testing options include a Rapid...

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In This Issue

 

Tech Helps Personalize The Traveler Journey

2024 Customer Service Issue

Airport Programs Build Customer Loyalty

2024 Customer Service Issue

Concessions Give Back With Charitable Focus

2024 Customer Service Issue

Robotic Coffee Options Fill Gap

2024 Customer Service Issue

JFK Millennium Partners’ Vision For JFK T6

2024 Customer Service Issue

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