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DFW Breaks Ground On New Terminal

Airport officials and project partners gathered to celebrate the official groundbreaking of Dallas Fort Worth International Airport (DFW)’s Terminal F project. The new terminal — the airport’s sixth and first new terminal since 2005 — is scheduled to open in 2027 and...

Piccolo To Retire From SRQ

Fredrick (Rick) Piccolo, president and CEO of Sarasota Bradenton International Airport (SRQ), will retire on June 30, 2025, and will continue to serve in an advisory role after that date for a further six months, the airport announced.  Piccolo has been leading SRQ...

Krauter Appointed Incoming CEO Of CVG

Lawrence J. Krauter, has been named incoming CEO of Cincinnati/Northern Kentucky International Airport (CVG), the airport board announced. He will succeed Candace McGraw, who is retiring after serving 15 years with the airport. Krauter will start at CVG effective...

Michael Stephens Named TPA CEO

The Hillsborough County Aviation Authority (HCAA) board of directors has voted to appoint Tampa International Airport (TPA) executive vice president and general counsel Michael Stephens as its next CEO, following current CEO Joe Lopano’s retirement. Stephens, who has...

DSM Appoints Mulcahy As Executive Director

The Des Moines Airport Authority Board of Directors has voted to appoint Brian Mulcahy as the next executive director of the Authority, overseeing Des Moines International Airport (DSM). Mulcahy, who joined the Authority in 2011 and currently serves as assistant...

AX Awards Nominations Now Open!

AXN is seeking nominations for its 2025 Airport Experience Awards. We’re looking for the most exciting and innovative concepts, the best operators and the most effective airport concessions teams. Check out the full list of awards categories and reviews the rules and instructions here. Remember, nominations are open to subscribers only, so if you haven’t yet subscribed, please do so here

Probst Announces Retirement from SAN

Probst Announces Retirement from SAN

The San Diego County Regional Airport Authority, which oversees San Diego International Airport (SAN), this week announced that Denny Probst is retiring from his role as vice president of development for the Airport Authority. The Airport Authority noted that Probst’s...

ReachTV Partners With Sport 24 Channel

ReachTV Partners With Sport 24 Channel

ReachTV, the largest airport television network in the U.S., this week announced a multi-year partnership with Sport 24, the IMG-owned live sports channel for the inflight and on-ship industry, that will provide global brands with the opportunity to target travelers...

PANYNJ Issues EWR Master Planner RFP

PANYNJ Issues EWR Master Planner RFP

The Port Authority of New York and New Jersey (PANYNJ) this week issued a Request for Proposals (RFP) for a master planner to oversee architectural, planning, engineering and business development services for the next phase of the redevelopment of Newark Liberty...

Khimji Named to New Position at LAS

Khimji Named to New Position at LAS

The Clark County Department of Aviation, which oversees Harry Reid International Airport (LAS), this week named Rishma Khimji as chief information technology officer, where she will plan, organize and administer the comprehensive IT operations at the airport. Khimji...

IAD Acquires Electric Shuttle Buses

IAD Acquires Electric Shuttle Buses

The Metropolitan Washington Airports Authority (MWAA) announced this week that it has purchased five fully electric-powered buses from Proterra Operating Company for use in its fleet of parking shuttles at Washington Dulles International Airport (IAD). This purchase...

Alaska Airlines Testing New Bag-Drop, ID Tech at SJC

Alaska Airlines Testing New Bag-Drop, ID Tech at SJC

Alaska Airlines said this week it is rolling out new tech-driven enhancements at Mineta San Jose International Airport (SJC) to improve the passenger experience, including new ways to check bags and verify ID at the airport. Alaska recently introduced new tabletops...

Children’s Circus Coming to STL

Children’s Circus Coming to STL

The flying children of Circus Harmony will make an appearance at St. Louis Lambert International Airport (STL) this week to celebrate the airport’s new photo exhibit “Watch Out for Flying Children,” now showing at the Lambert Gallery on the lower level near Gate C....

MRG Opens sodoPOP at SEA

MRG Opens sodoPOP at SEA

The Marshall Retail Group (MRG), a WHSmith company, this week announced the opening of sodoPOP at Seattle-Tacoma International Airport (SEA) to provide airport passengers with the chance to buy trendy collectables, Seattle sports memorabilia and other...

PHL Celebrates National Cheesesteak Day

PHL Celebrates National Cheesesteak Day

Philadelphia International Airport (PHL) is launching a weeklong celebration surrounding National Cheesesteak Day, March 24, with special events and freebies that highlight the iconic local sandwich. Travelers can enjoy cheesesteaks and cheesesteak-inspired items from...

ORD, MDW Launch “What We’re Made Of” Campaign

ORD, MDW Launch “What We’re Made Of” Campaign

Chicago Mayor Lori Lightfoot and the Chicago Department of Aviation (CDA) this week announced the launch of a new marketing campaign, “What We’re Made Of,” at O’Hare International (ORD) and Midway International (MDW) to promote all that the city has to offer. The...

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In This Issue

 

Tech Helps Personalize The Traveler Journey

2024 Customer Service Issue

Airport Programs Build Customer Loyalty

2024 Customer Service Issue

Concessions Give Back With Charitable Focus

2024 Customer Service Issue

Robotic Coffee Options Fill Gap

2024 Customer Service Issue

JFK Millennium Partners’ Vision For JFK T6

2024 Customer Service Issue

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