Latest News

DFW Breaks Ground On New Terminal

Airport officials and project partners gathered to celebrate the official groundbreaking of Dallas Fort Worth International Airport (DFW)’s Terminal F project. The new terminal — the airport’s sixth and first new terminal since 2005 — is scheduled to open in 2027 and...

Piccolo To Retire From SRQ

Fredrick (Rick) Piccolo, president and CEO of Sarasota Bradenton International Airport (SRQ), will retire on June 30, 2025, and will continue to serve in an advisory role after that date for a further six months, the airport announced.  Piccolo has been leading SRQ...

Krauter Appointed Incoming CEO Of CVG

Lawrence J. Krauter, has been named incoming CEO of Cincinnati/Northern Kentucky International Airport (CVG), the airport board announced. He will succeed Candace McGraw, who is retiring after serving 15 years with the airport. Krauter will start at CVG effective...

Michael Stephens Named TPA CEO

The Hillsborough County Aviation Authority (HCAA) board of directors has voted to appoint Tampa International Airport (TPA) executive vice president and general counsel Michael Stephens as its next CEO, following current CEO Joe Lopano’s retirement. Stephens, who has...

DSM Appoints Mulcahy As Executive Director

The Des Moines Airport Authority Board of Directors has voted to appoint Brian Mulcahy as the next executive director of the Authority, overseeing Des Moines International Airport (DSM). Mulcahy, who joined the Authority in 2011 and currently serves as assistant...

AX Awards Nominations Now Open!

AXN is seeking nominations for its 2025 Airport Experience Awards. We’re looking for the most exciting and innovative concepts, the best operators and the most effective airport concessions teams. Check out the full list of awards categories and reviews the rules and instructions here. Remember, nominations are open to subscribers only, so if you haven’t yet subscribed, please do so here. 

TSA Launches New Facial Recognition Tech at LAX

TSA Launches New Facial Recognition Tech at LAX

The Transportation Security Administration (TSA) at Los Angeles International Airport (LAX) has introduced new facial recognition technology to more accurately and efficiently verify the identity of guests at some of the airport’s security checkpoints, operator Los...

GOAA Boosts Capital Budget to Access Federal Funds

GOAA Boosts Capital Budget to Access Federal Funds

The Greater Orlando Aviation Authority (GOAA) this week moved closer to securing future funds to improve and expand Orlando International Airport (MCO) as the GOAA board boosted its annual budget to $4.13 billion, a $554.5 million increase. Enabling the ambitious...

SEA Showcases Plans for C Concourse

SEA Showcases Plans for C Concourse

Seattle-Tacoma International Airport (SEA) this week showcased renderings for its C Concourse Expansion, now 30 percent complete, which will add four floors above the existing building, adding 145,530 square feet of new space for dining, retail and other amenities....

DEN Will Increase Capacity of Trains to Gates

DEN Will Increase Capacity of Trains to Gates

Denver International Airport (DEN) said this week that in anticipation that annual traffic could reach 100 million in 10 years, it is planning to add capacity to the trains to the gates. “We currently have 31 train cars and 16 of those are 29 years old and have...

DTW Renaming North Terminal After Evans

DTW Renaming North Terminal After Evans

Detroit Metropolitan Wayne County Airport (DTW) announced this week that its North Terminal will formally be renamed the Warren Cleage Evans Terminal on Monday, April 4. Airport directors voted last year to rename the North Terminal in honor of Evans, a long-serving...

Paolino, Bobson, Lemaire-Harvey Named MWAA VPs

Paolino, Bobson, Lemaire-Harvey Named MWAA VPs

The Metropolitan Washington Airports Authority (MWAA), operator of Dulles International (IAD) and Reagan National (DCA) airports, said this week that Christopher Paolino will become its new vice president for strategy and operational performance, driving long-term...

Stress-Relief Certified Rabbit at SFO

Stress-Relief Certified Rabbit at SFO

The San Francisco International Airport (SFO) this week reported that a 28-pound Flemish Giant rabbit named Alex the Great, already known for stealing hearts at San Francisco Giants baseball and Golden State Warriors basketball games, has joined the SFO Wag Brigade...

PDX Opens Women-in-Aviation Themed Bar

PDX Opens Women-in-Aviation Themed Bar

Portland International Airport (PDX) announced this week that the Lightning Bar Collective has collaborated with ChefsTable to open Juliett, a women-in-aviation themed bar at the airport. Juliett, set to open March 19, will offer travelers curated cocktails,...

CAC Praises Government End of Pre-Entry COVID Testing

CAC Praises Government End of Pre-Entry COVID Testing

The Canadian Airports Council (CAC) this week voiced support for the Canadian government’s announced plan to end pre-entry COVID-19 testing for all fully vaccinated travelers to the country, beginning April 1. “The federal government’s decision to remove the pre-entry...

Servy Inks SFO Deal For Mobile Ordering and Delivery

Servy Inks SFO Deal For Mobile Ordering and Delivery

Servy, the enterprise self-service platform for hospitality, said this week its Grab Airport Marketplace product has been named the mobile ordering and delivery platform at San Francisco International Airport (SFO). Following a successful bid by a joint venture...

MAGAZINE

No results found.

In This Issue

 

Tech Helps Personalize The Traveler Journey

2024 Customer Service Issue

Airport Programs Build Customer Loyalty

2024 Customer Service Issue

Concessions Give Back With Charitable Focus

2024 Customer Service Issue

Robotic Coffee Options Fill Gap

2024 Customer Service Issue

JFK Millennium Partners’ Vision For JFK T6

2024 Customer Service Issue

Subscribe!

Airport Experience® News offers comprehensive memberships, allowing you to personalize your level of engagement and support with AX’s growing network of news, content and events with ease. Memberships offer the flexibility to explore the resources that matter to your business the most, all rolled into just one convenient purchase each year. Join the AX community today!