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AX Awards Nominations Now Open!
AXN is seeking nominations for its 2025 Airport Experience Awards. We’re looking for the most exciting and innovative concepts, the best operators and the most effective airport concessions teams. Check out the full list of awards categories and reviews the rules and instructions here. Remember, nominations are open to subscribers only, so if you haven’t yet subscribed, please do so here.Â
TSA Launches New Facial Recognition Tech at LAX
The Transportation Security Administration (TSA) at Los Angeles International Airport (LAX) has introduced new facial recognition technology to more accurately and efficiently verify the identity of guests at some of the airport’s security checkpoints, operator Los...
GOAA Boosts Capital Budget to Access Federal Funds
The Greater Orlando Aviation Authority (GOAA) this week moved closer to securing future funds to improve and expand Orlando International Airport (MCO) as the GOAA board boosted its annual budget to $4.13 billion, a $554.5 million increase. Enabling the ambitious...
SEA Showcases Plans for C Concourse
Seattle-Tacoma International Airport (SEA) this week showcased renderings for its C Concourse Expansion, now 30 percent complete, which will add four floors above the existing building, adding 145,530 square feet of new space for dining, retail and other amenities....
DEN Will Increase Capacity of Trains to Gates
Denver International Airport (DEN) said this week that in anticipation that annual traffic could reach 100 million in 10 years, it is planning to add capacity to the trains to the gates. “We currently have 31 train cars and 16 of those are 29 years old and have...
DTW Renaming North Terminal After Evans
Detroit Metropolitan Wayne County Airport (DTW) announced this week that its North Terminal will formally be renamed the Warren Cleage Evans Terminal on Monday, April 4. Airport directors voted last year to rename the North Terminal in honor of Evans, a long-serving...
Paolino, Bobson, Lemaire-Harvey Named MWAA VPs
The Metropolitan Washington Airports Authority (MWAA), operator of Dulles International (IAD) and Reagan National (DCA) airports, said this week that Christopher Paolino will become its new vice president for strategy and operational performance, driving long-term...
Stress-Relief Certified Rabbit at SFO
The San Francisco International Airport (SFO) this week reported that a 28-pound Flemish Giant rabbit named Alex the Great, already known for stealing hearts at San Francisco Giants baseball and Golden State Warriors basketball games, has joined the SFO Wag Brigade...
PDX Opens Women-in-Aviation Themed Bar
Portland International Airport (PDX) announced this week that the Lightning Bar Collective has collaborated with ChefsTable to open Juliett, a women-in-aviation themed bar at the airport. Juliett, set to open March 19, will offer travelers curated cocktails,...
CAC Praises Government End of Pre-Entry COVID Testing
The Canadian Airports Council (CAC) this week voiced support for the Canadian government’s announced plan to end pre-entry COVID-19 testing for all fully vaccinated travelers to the country, beginning April 1. “The federal government’s decision to remove the pre-entry...
Servy Inks SFO Deal For Mobile Ordering and Delivery
Servy, the enterprise self-service platform for hospitality, said this week its Grab Airport Marketplace product has been named the mobile ordering and delivery platform at San Francisco International Airport (SFO). Following a successful bid by a joint venture...
MAGAZINE
In This Issue
Tech Helps Personalize The Traveler Journey
2024 Customer Service Issue
Airport Programs Build Customer Loyalty
2024 Customer Service Issue
Concessions Give Back With Charitable Focus
2024 Customer Service Issue
Robotic Coffee Options Fill Gap
2024 Customer Service Issue
JFK Millennium Partners’ Vision For JFK T6
2024 Customer Service Issue
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