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AX Awards Nominations Now Open!
AXN is seeking nominations for its 2025 Airport Experience Awards. We’re looking for the most exciting and innovative concepts, the best operators and the most effective airport concessions teams. Check out the full list of awards categories and reviews the rules and instructions here. Remember, nominations are open to subscribers only, so if you haven’t yet subscribed, please do so here.Â
ONT Announces Landing Fee Reduction
The Ontario International Airport Authority (OIAA) board of airport commissioners, which oversees Ontario International Airport (ONT), this week approved a budget revision to reduce landing fees and other airline costs to make the Southern California airport even more...
ACI-World Launches Guidance Series to Boost Recovery
Airports Council International World (ACI-World) this week launched a new series of guidance material dedicated to helping airports strengthen their non-aeronautical revenue to improve the traveler experience and contribute to the recovery of the sector as travel...
Harms Named Enliven CEO
Enliven, the Nashville-based beverage partnership consulting firm, this week announced the appointment of Tim Harms as the company’s new CEO, where he will be tasked with guiding the firm into new areas of strategic growth. Harms succeeds Tim Richardson, founder and...
PHX Adds TSA Reservation System
Phoenix Sky Harbor International Airport (PHX) this week announced a partnership with Copenhagen Optimization and CLEAR to offer free reservations for TSA Security Checkpoint lines, helping travelers to manage their trips and eliminate uncertainty over how long it...
Armbrust Joins Areas USA
Pauline Armbrust has joined Areas USA as vice president of marketing and communications. Armbrust is responsible for designing, implementing and managing a comprehensive communications and marketing strategy for the company. “Pauline is an integral part of our...
Marshall Retail/In Motion Welcome LaRocque
Alea LaRocque (nee Kilgore) has joined The Marshall Retail Group and InMotion as divisional vice president, business development. LaRoque previously was director of business development for Denver-based Mission Yogurt, Inc. “Alea has had a phenomenal track record of...
DAL Podcast to Focus on Human Trafficking
Dallas Love Field Airport (DAL) said this week that it’s podcast plans to take on the growing issue of human trafficking in the coming weeks by partnering with BEST – Businesses Ending Slavery & Trafficking to highlight the issue and recognize suspicious activity....
CVG, UC Partner on Crowd Management Tech
The Cincinnati/Northern Kentucky International Airport (CVG) this week announced it has teamed up with the University of Cincinnati (UC) on predictive software that helps airport officials anticipate bottlenecks and minimize wait times for passengers. CVG turned to UC...
SITA Appoints Lavorel as New CEO
SITA, the IT/telecommunications company for the air transport industry, this week appointed David Lavorel as its new CEO, the firm’s board announced. Lavorel has been working at SITA for more than two decades, serving in a range of roles, most recently as CEO of SITA...
Stellar Partners Announces BuzzFeed Airport Stores
Stellar Partners this week announced an agreement with digital media company BuzzFeed to bring BuzzFeed branded convenience stores to U.S. airports. The first two BuzzFeed stores will open this spring in LaGuardia Airport’s (LGA) Terminal C. “We are incredibly proud...
MAGAZINE
In This Issue
Tech Helps Personalize The Traveler Journey
2024 Customer Service Issue
Airport Programs Build Customer Loyalty
2024 Customer Service Issue
Concessions Give Back With Charitable Focus
2024 Customer Service Issue
Robotic Coffee Options Fill Gap
2024 Customer Service Issue
JFK Millennium Partners’ Vision For JFK T6
2024 Customer Service Issue
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