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DFW Breaks Ground On New Terminal

Airport officials and project partners gathered to celebrate the official groundbreaking of Dallas Fort Worth International Airport (DFW)’s Terminal F project. The new terminal — the airport’s sixth and first new terminal since 2005 — is scheduled to open in 2027 and...

Piccolo To Retire From SRQ

Fredrick (Rick) Piccolo, president and CEO of Sarasota Bradenton International Airport (SRQ), will retire on June 30, 2025, and will continue to serve in an advisory role after that date for a further six months, the airport announced.  Piccolo has been leading SRQ...

Krauter Appointed Incoming CEO Of CVG

Lawrence J. Krauter, has been named incoming CEO of Cincinnati/Northern Kentucky International Airport (CVG), the airport board announced. He will succeed Candace McGraw, who is retiring after serving 15 years with the airport. Krauter will start at CVG effective...

Michael Stephens Named TPA CEO

The Hillsborough County Aviation Authority (HCAA) board of directors has voted to appoint Tampa International Airport (TPA) executive vice president and general counsel Michael Stephens as its next CEO, following current CEO Joe Lopano’s retirement. Stephens, who has...

DSM Appoints Mulcahy As Executive Director

The Des Moines Airport Authority Board of Directors has voted to appoint Brian Mulcahy as the next executive director of the Authority, overseeing Des Moines International Airport (DSM). Mulcahy, who joined the Authority in 2011 and currently serves as assistant...

AX Awards Nominations Now Open!

AXN is seeking nominations for its 2025 Airport Experience Awards. We’re looking for the most exciting and innovative concepts, the best operators and the most effective airport concessions teams. Check out the full list of awards categories and reviews the rules and instructions here. Remember, nominations are open to subscribers only, so if you haven’t yet subscribed, please do so here. 

ONT Announces Landing Fee Reduction

ONT Announces Landing Fee Reduction

The Ontario International Airport Authority (OIAA) board of airport commissioners, which oversees Ontario International Airport (ONT), this week approved a budget revision to reduce landing fees and other airline costs to make the Southern California airport even more...

ACI-World Launches Guidance Series to Boost Recovery

ACI-World Launches Guidance Series to Boost Recovery

Airports Council International World (ACI-World) this week launched a new series of guidance material dedicated to helping airports strengthen their non-aeronautical revenue to improve the traveler experience and contribute to the recovery of the sector as travel...

Harms Named Enliven CEO

Harms Named Enliven CEO

Enliven, the Nashville-based beverage partnership consulting firm, this week announced the appointment of Tim Harms as the company’s new CEO, where he will be tasked with guiding the firm into new areas of strategic growth. Harms succeeds Tim Richardson, founder and...

PHX Adds TSA Reservation System

PHX Adds TSA Reservation System

Phoenix Sky Harbor International Airport (PHX) this week announced a partnership with Copenhagen Optimization and CLEAR to offer free reservations for TSA Security Checkpoint lines, helping travelers to manage their trips and eliminate uncertainty over how long it...

Armbrust Joins Areas USA

Armbrust Joins Areas USA

Pauline Armbrust has joined Areas USA as vice president of marketing and communications. Armbrust is responsible for designing, implementing and managing a comprehensive communications and marketing strategy for the company. “Pauline is an integral part of our...

Marshall Retail/In Motion Welcome LaRocque

Marshall Retail/In Motion Welcome LaRocque

Alea LaRocque (nee Kilgore) has joined The Marshall Retail Group and InMotion as divisional vice president, business development. LaRoque previously was director of business development for Denver-based Mission Yogurt, Inc. “Alea has had a phenomenal track record of...

DAL Podcast to Focus on Human Trafficking

DAL Podcast to Focus on Human Trafficking

Dallas Love Field Airport (DAL) said this week that it’s podcast plans to take on the growing issue of human trafficking in the coming weeks by partnering with BEST – Businesses Ending Slavery & Trafficking to highlight the issue and recognize suspicious activity....

CVG, UC Partner on Crowd Management Tech

CVG, UC Partner on Crowd Management Tech

The Cincinnati/Northern Kentucky International Airport (CVG) this week announced it has teamed up with the University of Cincinnati (UC) on predictive software that helps airport officials anticipate bottlenecks and minimize wait times for passengers. CVG turned to UC...

SITA Appoints Lavorel as New CEO

SITA Appoints Lavorel as New CEO

SITA, the IT/telecommunications company for the air transport industry, this week appointed David Lavorel as its new CEO, the firm’s board announced. Lavorel has been working at SITA for more than two decades, serving in a range of roles, most recently as CEO of SITA...

Stellar Partners Announces BuzzFeed Airport Stores

Stellar Partners Announces BuzzFeed Airport Stores

Stellar Partners this week announced an agreement with digital media company BuzzFeed to bring BuzzFeed branded convenience stores to U.S. airports. The first two BuzzFeed stores will open this spring in LaGuardia Airport’s (LGA) Terminal C. “We are incredibly proud...

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In This Issue

 

Tech Helps Personalize The Traveler Journey

2024 Customer Service Issue

Airport Programs Build Customer Loyalty

2024 Customer Service Issue

Concessions Give Back With Charitable Focus

2024 Customer Service Issue

Robotic Coffee Options Fill Gap

2024 Customer Service Issue

JFK Millennium Partners’ Vision For JFK T6

2024 Customer Service Issue

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