Latest News
AX Awards Nominations Now Open!
AXN is seeking nominations for its 2025 Airport Experience Awards. We’re looking for the most exciting and innovative concepts, the best operators and the most effective airport concessions teams. Check out the full list of awards categories and reviews the rules and instructions here. Remember, nominations are open to subscribers only, so if you haven’t yet subscribed, please do so here.
DEN Highlights Major Concessions Expansion
Denver International Airport (DEN) this week announced that the airport concessions program is currently undergoing it largest commercial developments since the airport first opened in 1995, including plans to fill 60,000 square feet of new space with food and...
SFO Terminal 1 Becomes First to Earn LEED Platinum Certification
San Francisco International Airport (SFO) announced this week that its Harvey Milk Terminal 1 has become the first airport terminal in the world to earn “Platinum” certification using the latest standards from the Leadership in Energy and Environmental Design (LEED)...
Paslay Group Expands With 3 Independent Companies
The Paslay Group, the Fort Worth, TX-based airport development management firm, this week announced it was expanding its services by introducing three independent companies under the new Paslay Group name: Executive Program Management, Development, and Advisory...
SFO Adds New COVID Testing Site
San Francisco International Airport (SFO) this week announced the opening of an additional on-site COVID-19 testing location available to passengers and airport workers. Operated by Worksite Labs, the new testing facility is located in the Reflection Room, situated...
Hernandez Named SSP America VP of Concepts, Development
SSP America, a division of SSP Group, this week announced that Oscar Hernandez will become its new vice president of concepts and development, serving as a liaison with airport accounts and ensuring SSP America delivers authentic restaurants experience that reflect a...
ONT, UCR Health Partner on Nursing Stations
Ontario International Airport (ONT) and UCR Health, the clinical arm of the University of California-Riverside School of Medicine, announced they have teamed up to provide modernized nursing stations for mothers to nurse babies when at the airport. New nursing...
MarketPlace PHL Names Nichols Asst. General Manager
Emily Nichols was this week named the assistant general manager for MarketPlace PHL, the management company that provides retail and food and beverage concessions at Philadelphia International Airport (PHL). Nichols will be responsible for managing the day-to-day...
CAC Praises Ease of Travel Restrictions
The Canadian Airports Council (CAC) this week praised the Canadian government’s announcement easing travel restrictions as a positive step forward in normalizing travel for Canadians and restoring the country’s tourism economy. The CAC noted the measures being removed...
XpresCheck Opens Second Location at DEN
Denver International Airport (DEN) announced this week that the XpresSpa Group has opened a second XpresCheck location at the airport offering rapid and PCR COVID tests. The new site is located on the southwest end of Level 5 of the Jeppesen Terminal, between Boulder...
HMSHost Opens Southern Grounds at JAX
HMSHost and Florida-headquartered Southern Grounds this week unveiled a new location at Jacksonville International Airport (JAX), to provide travelers with chef-driven items ranging from the Grits Bowl and Avocado Toast to Not Yo’ Mama’s Quesadilla and Baja Ancient...
MAGAZINE
In This Issue
Tech Helps Personalize The Traveler Journey
2024 Customer Service Issue
Airport Programs Build Customer Loyalty
2024 Customer Service Issue
Concessions Give Back With Charitable Focus
2024 Customer Service Issue
Robotic Coffee Options Fill Gap
2024 Customer Service Issue
JFK Millennium Partners’ Vision For JFK T6
2024 Customer Service Issue
VIDEO
PODCASTS
Subscribe!
Airport Experience® News offers comprehensive memberships, allowing you to personalize your level of engagement and support with AX’s growing network of news, content and events with ease. Memberships offer the flexibility to explore the resources that matter to your business the most, all rolled into just one convenient purchase each year. Join the AX community today!