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DFW Breaks Ground On New Terminal

Airport officials and project partners gathered to celebrate the official groundbreaking of Dallas Fort Worth International Airport (DFW)’s Terminal F project. The new terminal — the airport’s sixth and first new terminal since 2005 — is scheduled to open in 2027 and...

Piccolo To Retire From SRQ

Fredrick (Rick) Piccolo, president and CEO of Sarasota Bradenton International Airport (SRQ), will retire on June 30, 2025, and will continue to serve in an advisory role after that date for a further six months, the airport announced.  Piccolo has been leading SRQ...

Krauter Appointed Incoming CEO Of CVG

Lawrence J. Krauter, has been named incoming CEO of Cincinnati/Northern Kentucky International Airport (CVG), the airport board announced. He will succeed Candace McGraw, who is retiring after serving 15 years with the airport. Krauter will start at CVG effective...

Michael Stephens Named TPA CEO

The Hillsborough County Aviation Authority (HCAA) board of directors has voted to appoint Tampa International Airport (TPA) executive vice president and general counsel Michael Stephens as its next CEO, following current CEO Joe Lopano’s retirement. Stephens, who has...

DSM Appoints Mulcahy As Executive Director

The Des Moines Airport Authority Board of Directors has voted to appoint Brian Mulcahy as the next executive director of the Authority, overseeing Des Moines International Airport (DSM). Mulcahy, who joined the Authority in 2011 and currently serves as assistant...

AX Awards Nominations Now Open!

AXN is seeking nominations for its 2025 Airport Experience Awards. We’re looking for the most exciting and innovative concepts, the best operators and the most effective airport concessions teams. Check out the full list of awards categories and reviews the rules and instructions here. Remember, nominations are open to subscribers only, so if you haven’t yet subscribed, please do so here

DEN Highlights Major Concessions Expansion

DEN Highlights Major Concessions Expansion

Denver International Airport (DEN) this week announced that the airport concessions program is currently undergoing it largest commercial developments since the airport first opened in 1995, including plans to fill 60,000 square feet of new space with food and...

SFO Terminal 1 Becomes First to Earn LEED Platinum Certification

SFO Terminal 1 Becomes First to Earn LEED Platinum Certification

San Francisco International Airport (SFO) announced this week that its Harvey Milk Terminal 1 has become the first airport terminal in the world to earn “Platinum” certification using the latest standards from the Leadership in Energy and Environmental Design (LEED)...

Paslay Group Expands With 3 Independent Companies

Paslay Group Expands With 3 Independent Companies

The Paslay Group, the Fort Worth, TX-based airport development management firm, this week announced it was expanding its services by introducing three independent companies under the new Paslay Group name: Executive Program Management, Development, and Advisory...

SFO Adds New COVID Testing Site

SFO Adds New COVID Testing Site

San Francisco International Airport (SFO) this week announced the opening of an additional on-site COVID-19 testing location available to passengers and airport workers. Operated by Worksite Labs, the new testing facility is located in the Reflection Room, situated...

Hernandez Named SSP America VP of Concepts, Development

Hernandez Named SSP America VP of Concepts, Development

SSP America, a division of SSP Group, this week announced that Oscar Hernandez will become its new vice president of concepts and development, serving as a liaison with airport accounts and ensuring SSP America delivers authentic restaurants experience that reflect a...

ONT, UCR Health Partner on Nursing Stations

ONT, UCR Health Partner on Nursing Stations

Ontario International Airport (ONT) and UCR Health, the clinical arm of the University of California-Riverside School of Medicine, announced they have teamed up to provide modernized nursing stations for mothers to nurse babies when at the airport. New nursing...

MarketPlace PHL Names Nichols Asst. General Manager

MarketPlace PHL Names Nichols Asst. General Manager

Emily Nichols was this week named the assistant general manager for MarketPlace PHL, the management company that provides retail and food and beverage concessions at Philadelphia International Airport (PHL). Nichols will be responsible for managing the day-to-day...

CAC Praises Ease of Travel Restrictions

CAC Praises Ease of Travel Restrictions

The Canadian Airports Council (CAC) this week praised the Canadian government’s announcement easing travel restrictions as a positive step forward in normalizing travel for Canadians and restoring the country’s tourism economy. The CAC noted the measures being removed...

XpresCheck Opens Second Location at DEN

XpresCheck Opens Second Location at DEN

Denver International Airport (DEN) announced this week that the XpresSpa Group has opened a second XpresCheck location at the airport offering rapid and PCR COVID tests. The new site is located on the southwest end of Level 5 of the Jeppesen Terminal, between Boulder...

HMSHost Opens Southern Grounds at JAX

HMSHost Opens Southern Grounds at JAX

HMSHost and Florida-headquartered Southern Grounds this week unveiled a new location at Jacksonville International Airport (JAX), to provide travelers with chef-driven items ranging from the Grits Bowl and Avocado Toast to Not Yo’ Mama’s Quesadilla and Baja Ancient...

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In This Issue

 

Tech Helps Personalize The Traveler Journey

2024 Customer Service Issue

Airport Programs Build Customer Loyalty

2024 Customer Service Issue

Concessions Give Back With Charitable Focus

2024 Customer Service Issue

Robotic Coffee Options Fill Gap

2024 Customer Service Issue

JFK Millennium Partners’ Vision For JFK T6

2024 Customer Service Issue

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