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DFW Breaks Ground On New Terminal

Airport officials and project partners gathered to celebrate the official groundbreaking of Dallas Fort Worth International Airport (DFW)’s Terminal F project. The new terminal — the airport’s sixth and first new terminal since 2005 — is scheduled to open in 2027 and...

Piccolo To Retire From SRQ

Fredrick (Rick) Piccolo, president and CEO of Sarasota Bradenton International Airport (SRQ), will retire on June 30, 2025, and will continue to serve in an advisory role after that date for a further six months, the airport announced.  Piccolo has been leading SRQ...

Krauter Appointed Incoming CEO Of CVG

Lawrence J. Krauter, has been named incoming CEO of Cincinnati/Northern Kentucky International Airport (CVG), the airport board announced. He will succeed Candace McGraw, who is retiring after serving 15 years with the airport. Krauter will start at CVG effective...

Michael Stephens Named TPA CEO

The Hillsborough County Aviation Authority (HCAA) board of directors has voted to appoint Tampa International Airport (TPA) executive vice president and general counsel Michael Stephens as its next CEO, following current CEO Joe Lopano’s retirement. Stephens, who has...

DSM Appoints Mulcahy As Executive Director

The Des Moines Airport Authority Board of Directors has voted to appoint Brian Mulcahy as the next executive director of the Authority, overseeing Des Moines International Airport (DSM). Mulcahy, who joined the Authority in 2011 and currently serves as assistant...

AX Awards Nominations Now Open!

AXN is seeking nominations for its 2025 Airport Experience Awards. We’re looking for the most exciting and innovative concepts, the best operators and the most effective airport concessions teams. Check out the full list of awards categories and reviews the rules and instructions here. Remember, nominations are open to subscribers only, so if you haven’t yet subscribed, please do so here

MWAA Unveils Green Concessions Certification

MWAA Unveils Green Concessions Certification

The Metropolitan Washington Airports Authority, operator of Reagan National (DCA) and Dulles International (IAD) airports, this week announced an expanded concessions sustainability program that will include granting “Green Concessions” certifications to participating...

WHSmith Opens LGA Retail Store with Amazon Just Walk Out Technology

WHSmith Opens LGA Retail Store with Amazon Just Walk Out Technology

The Marshall Retail Group (MRG) and WHSmith this week announced the opening of the first North American WHSmith retail location in the new Terminal B at LaGuardia Airport (LGA). This new store features the convenience of Amazon’s Just Walk Out technology, offering...

Doten, Webster Get New Posts at LAWA

Doten, Webster Get New Posts at LAWA

Los Angeles World Airports (LAWA), operator of Los Angeles International Airport (LAX), announced this week that Becca Doten has been named its chief airport affairs officer and Douglas Webster will become the deputy executive director for operations. Doten is being...

CAC Joins Travel Groups Urging Ease of Travel Rules

CAC Joins Travel Groups Urging Ease of Travel Rules

The Canadian Airports Council (CAC) this week joined the Canadian Travel and Tourism Roundtable in calling for removing testing and isolation requirements for international travelers. CAC Interim President Monette Pasher said the airports group fully supports calls...

TOTF Brings Pacific Farms Market to YVR

TOTF Brings Pacific Farms Market to YVR

Tastes on the Fly Restaurant Group this week announced its first international expansion with the opening of Pacific Farms Market in the domestic terminal of Vancouver International Airport (YVR). Located on the airport’s C Pier, Pacific Farms Market models Tastes on...

Farmer Named FSM Director of Operations

Farmer Named FSM Director of Operations

The Fort Smith Regional Airport (FSM) this week named Tiffaney Farmer as the new director of operations, in charge of planning, organizing and directing the day-to-day operations of the Arkansas airport. Farmer brings more than a decade of experience to her new...

SEA Launches FlyWell@SEA Program

SEA Launches FlyWell@SEA Program

Seattle-Tacoma International Airport (SEA) is launching a new campaign, FlyWell@SEA, to boost the confidence and sense of control for travelers with programs and services aimed a creating a less stressful experience from curb to gate. FlyWell@SEA will educate...

SYR, RIT Partner on Food Vending Machines

SYR, RIT Partner on Food Vending Machines

Syracuse Regional Airport Authority (SRAA) is partnering with the Rochester Institute of Technology (RIT) College of Art and Design and C&S Companies to develop a new vending machine food and beverage area pre-security Syracuse Hancock International Airport (SYR)....

Hogan Joins luis vidal + architects as VP

Hogan Joins luis vidal + architects as VP

Miami-based luis vidal + architects, a leader in airport design and innovation, announced today the hiring of industry veteran Bill Hogan as vice president. Hogan brings decades of experience to his new role, working at over 250 airports ranging in size and location....

Vera Bradley Opens in LAX Terminal 1

Vera Bradley Opens in LAX Terminal 1

A new Vera Bradley store has opened at Los Angeles International Airport (LAX) Terminal 1 to provide shoppers with offerings that include quilted cotton luggage, as well as handbags and backpacks with colorful designs. Los Angeles World Airports (LAWA), operators of...

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In This Issue

 

Tech Helps Personalize The Traveler Journey

2024 Customer Service Issue

Airport Programs Build Customer Loyalty

2024 Customer Service Issue

Concessions Give Back With Charitable Focus

2024 Customer Service Issue

Robotic Coffee Options Fill Gap

2024 Customer Service Issue

JFK Millennium Partners’ Vision For JFK T6

2024 Customer Service Issue

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