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AX Awards Nominations Now Open!
AXN is seeking nominations for its 2025 Airport Experience Awards. We’re looking for the most exciting and innovative concepts, the best operators and the most effective airport concessions teams. Check out the full list of awards categories and reviews the rules and instructions here. Remember, nominations are open to subscribers only, so if you haven’t yet subscribed, please do so here.
MWAA Unveils Green Concessions Certification
The Metropolitan Washington Airports Authority, operator of Reagan National (DCA) and Dulles International (IAD) airports, this week announced an expanded concessions sustainability program that will include granting “Green Concessions” certifications to participating...
WHSmith Opens LGA Retail Store with Amazon Just Walk Out Technology
The Marshall Retail Group (MRG) and WHSmith this week announced the opening of the first North American WHSmith retail location in the new Terminal B at LaGuardia Airport (LGA). This new store features the convenience of Amazon’s Just Walk Out technology, offering...
Doten, Webster Get New Posts at LAWA
Los Angeles World Airports (LAWA), operator of Los Angeles International Airport (LAX), announced this week that Becca Doten has been named its chief airport affairs officer and Douglas Webster will become the deputy executive director for operations. Doten is being...
CAC Joins Travel Groups Urging Ease of Travel Rules
The Canadian Airports Council (CAC) this week joined the Canadian Travel and Tourism Roundtable in calling for removing testing and isolation requirements for international travelers. CAC Interim President Monette Pasher said the airports group fully supports calls...
TOTF Brings Pacific Farms Market to YVR
Tastes on the Fly Restaurant Group this week announced its first international expansion with the opening of Pacific Farms Market in the domestic terminal of Vancouver International Airport (YVR). Located on the airport’s C Pier, Pacific Farms Market models Tastes on...
Farmer Named FSM Director of Operations
The Fort Smith Regional Airport (FSM) this week named Tiffaney Farmer as the new director of operations, in charge of planning, organizing and directing the day-to-day operations of the Arkansas airport. Farmer brings more than a decade of experience to her new...
SEA Launches FlyWell@SEA Program
Seattle-Tacoma International Airport (SEA) is launching a new campaign, FlyWell@SEA, to boost the confidence and sense of control for travelers with programs and services aimed a creating a less stressful experience from curb to gate. FlyWell@SEA will educate...
SYR, RIT Partner on Food Vending Machines
Syracuse Regional Airport Authority (SRAA) is partnering with the Rochester Institute of Technology (RIT) College of Art and Design and C&S Companies to develop a new vending machine food and beverage area pre-security Syracuse Hancock International Airport (SYR)....
Hogan Joins luis vidal + architects as VP
Miami-based luis vidal + architects, a leader in airport design and innovation, announced today the hiring of industry veteran Bill Hogan as vice president. Hogan brings decades of experience to his new role, working at over 250 airports ranging in size and location....
Vera Bradley Opens in LAX Terminal 1
A new Vera Bradley store has opened at Los Angeles International Airport (LAX) Terminal 1 to provide shoppers with offerings that include quilted cotton luggage, as well as handbags and backpacks with colorful designs. Los Angeles World Airports (LAWA), operators of...
MAGAZINE
In This Issue
Tech Helps Personalize The Traveler Journey
2024 Customer Service Issue
Airport Programs Build Customer Loyalty
2024 Customer Service Issue
Concessions Give Back With Charitable Focus
2024 Customer Service Issue
Robotic Coffee Options Fill Gap
2024 Customer Service Issue
JFK Millennium Partners’ Vision For JFK T6
2024 Customer Service Issue
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