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AX Awards Nominations Now Open!
AXN is seeking nominations for its 2025 Airport Experience Awards. We’re looking for the most exciting and innovative concepts, the best operators and the most effective airport concessions teams. Check out the full list of awards categories and reviews the rules and instructions here. Remember, nominations are open to subscribers only, so if you haven’t yet subscribed, please do so here.Â
Russo Named In New ACI-NA Position
Airports Council International – North America (ACI-NA) last week announced Annie Russo has been named ACI-NA’s chief political and congressional strategy officer, a new position for the airport organization. Russo joined ACI-NA in April 2008 and previously served as...
ONT Inks 10-Year Deal with 3Sixty Duty Free
The Ontario International Airport Authority (OIAA) Board of Commissioners last week approved a 10-year concession agreement with 3Sixty Duty Free and More (3Sixty) for the operation of a new duty-free retail outlet at Ontario International Airport (ONT). The action...
ACI-NA Criticizes 5G Mitigation Deal
Airports Council International – North America (ACI-NA) President and CEO Kevin M. Burke responded to the Federal Aviation Administration (FAA) list of priority airports to receive mitigation strategies as required under a so-called deal to prevent widespread...
Denver OKs DEN Great Hall Completion
The Denver City Council this week approved Denver International Airport’s (DEN) proposed plan for the Great Hall Completion, the final phase of the airport’s Great Hall Project, clearing the way to move forward with design work. The Great Hall Completion Phase will...
XpresSpa Group Acquires HyperPointe
The XpresSpa Group said this week it has entered into an agreement to acquire all of HyperPointe, a digital healthcare data analytics and marketing agency, for $5.5 million in cash, $1 million in common stock, along with potential additional earn-out payments of up...
CLEAR Acquires Whyline
CLEAR, the secure identity company, this week announced it has acquired Whyline, a leading provider of virtual queuing and appointment technology, in an all-cash transaction. Founded in 2015, Whyline helps organizations across industries manage customer flows through...
Samaddar Takes Over as ACI-NA Chair
Kelowna International Airport (YLW) Director Sam Samaddar this week became Chair of Airports Council International – North America (ACI-NA), succeeding Lew Bleiweis, executive director of the Greater Asheville Regional Airport Authority. “Our industry’s recovery is...
Ottobots Delivery Robots Come to CVG
Cincinnati/Northern Kentucky International Airport (CVG) and tech firm Ottonomy have teamed up to introduce Ottobots, a fleet of fully autonomous delivery robots for food and retail, to airport travelers. With Ottobots, passengers are now able to order contactless...
Wong Named CMH CFO
The Columbus Regional Airport Authority, operator of John Glenn Columbus International (CMH) and Rickenbacker International (LCK), announced that Mario Wong Jr. has been hired as its new chief financial officer. Wong brings more than 20 years of experience to his new...
LAX Offers Free COVID Vaccine and Boosters
Los Angeles World Airports (LAWA), in partnership with MedEx Pharmacy and the Los Angeles County Department of Public Health, said this week it is offering free, on-site COVID-19 vaccinations and booster shots to the public at Los Angeles International Airport (LAX)...
MAGAZINE
In This Issue
Tech Helps Personalize The Traveler Journey
2024 Customer Service Issue
Airport Programs Build Customer Loyalty
2024 Customer Service Issue
Concessions Give Back With Charitable Focus
2024 Customer Service Issue
Robotic Coffee Options Fill Gap
2024 Customer Service Issue
JFK Millennium Partners’ Vision For JFK T6
2024 Customer Service Issue
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