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DFW Breaks Ground On New Terminal

Airport officials and project partners gathered to celebrate the official groundbreaking of Dallas Fort Worth International Airport (DFW)’s Terminal F project. The new terminal — the airport’s sixth and first new terminal since 2005 — is scheduled to open in 2027 and...

Piccolo To Retire From SRQ

Fredrick (Rick) Piccolo, president and CEO of Sarasota Bradenton International Airport (SRQ), will retire on June 30, 2025, and will continue to serve in an advisory role after that date for a further six months, the airport announced.  Piccolo has been leading SRQ...

Krauter Appointed Incoming CEO Of CVG

Lawrence J. Krauter, has been named incoming CEO of Cincinnati/Northern Kentucky International Airport (CVG), the airport board announced. He will succeed Candace McGraw, who is retiring after serving 15 years with the airport. Krauter will start at CVG effective...

Michael Stephens Named TPA CEO

The Hillsborough County Aviation Authority (HCAA) board of directors has voted to appoint Tampa International Airport (TPA) executive vice president and general counsel Michael Stephens as its next CEO, following current CEO Joe Lopano’s retirement. Stephens, who has...

DSM Appoints Mulcahy As Executive Director

The Des Moines Airport Authority Board of Directors has voted to appoint Brian Mulcahy as the next executive director of the Authority, overseeing Des Moines International Airport (DSM). Mulcahy, who joined the Authority in 2011 and currently serves as assistant...

AX Awards Nominations Now Open!

AXN is seeking nominations for its 2025 Airport Experience Awards. We’re looking for the most exciting and innovative concepts, the best operators and the most effective airport concessions teams. Check out the full list of awards categories and reviews the rules and instructions here. Remember, nominations are open to subscribers only, so if you haven’t yet subscribed, please do so here. 

Russo Named In New ACI-NA Position

Russo Named In New ACI-NA Position

Airports Council International – North America (ACI-NA) last week announced Annie Russo has been named ACI-NA’s chief political and congressional strategy officer, a new position for the airport organization. Russo joined ACI-NA in April 2008 and previously served as...

ONT Inks 10-Year Deal with 3Sixty Duty Free

ONT Inks 10-Year Deal with 3Sixty Duty Free

The Ontario International Airport Authority (OIAA) Board of Commissioners last week approved a 10-year concession agreement with 3Sixty Duty Free and More (3Sixty) for the operation of a new duty-free retail outlet at Ontario International Airport (ONT). The action...

ACI-NA Criticizes 5G Mitigation Deal

ACI-NA Criticizes 5G Mitigation Deal

Airports Council International – North America (ACI-NA) President and CEO Kevin M. Burke responded to the Federal Aviation Administration (FAA) list of priority airports to receive mitigation strategies as required under a so-called deal to prevent widespread...

Denver OKs DEN Great Hall Completion

Denver OKs DEN Great Hall Completion

The Denver City Council this week approved Denver International Airport’s (DEN) proposed plan for the Great Hall Completion, the final phase of the airport’s Great Hall Project, clearing the way to move forward with design work. The Great Hall Completion Phase will...

XpresSpa Group Acquires HyperPointe

XpresSpa Group Acquires HyperPointe

The XpresSpa Group said this week it has entered into an agreement to acquire all of HyperPointe, a digital healthcare data analytics and marketing agency, for $5.5 million in cash, $1 million in common stock, along with potential additional earn-out payments of up...

CLEAR Acquires Whyline

CLEAR Acquires Whyline

CLEAR, the secure identity company, this week announced it has acquired Whyline, a leading provider of virtual queuing and appointment technology, in an all-cash transaction. Founded in 2015, Whyline helps organizations across industries manage customer flows through...

Samaddar Takes Over as ACI-NA Chair

Samaddar Takes Over as ACI-NA Chair

Kelowna International Airport (YLW) Director Sam Samaddar this week became Chair of Airports Council International – North America (ACI-NA), succeeding Lew Bleiweis, executive director of the Greater Asheville Regional Airport Authority. “Our industry’s recovery is...

Ottobots Delivery Robots Come to CVG

Ottobots Delivery Robots Come to CVG

Cincinnati/Northern Kentucky International Airport (CVG) and tech firm Ottonomy have teamed up to introduce Ottobots, a fleet of fully autonomous delivery robots for food and retail, to airport travelers. With Ottobots, passengers are now able to order contactless...

Wong Named CMH CFO

Wong Named CMH CFO

The Columbus Regional Airport Authority, operator of John Glenn Columbus International (CMH) and Rickenbacker International (LCK), announced that Mario Wong Jr. has been hired as its new chief financial officer. Wong brings more than 20 years of experience to his new...

LAX Offers Free COVID Vaccine and Boosters

LAX Offers Free COVID Vaccine and Boosters

Los Angeles World Airports (LAWA), in partnership with MedEx Pharmacy and the Los Angeles County Department of Public Health, said this week it is offering free, on-site COVID-19 vaccinations and booster shots to the public at Los Angeles International Airport (LAX)...

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In This Issue

 

Tech Helps Personalize The Traveler Journey

2024 Customer Service Issue

Airport Programs Build Customer Loyalty

2024 Customer Service Issue

Concessions Give Back With Charitable Focus

2024 Customer Service Issue

Robotic Coffee Options Fill Gap

2024 Customer Service Issue

JFK Millennium Partners’ Vision For JFK T6

2024 Customer Service Issue

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