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DFW Breaks Ground On New Terminal

Airport officials and project partners gathered to celebrate the official groundbreaking of Dallas Fort Worth International Airport (DFW)’s Terminal F project. The new terminal — the airport’s sixth and first new terminal since 2005 — is scheduled to open in 2027 and...

Piccolo To Retire From SRQ

Fredrick (Rick) Piccolo, president and CEO of Sarasota Bradenton International Airport (SRQ), will retire on June 30, 2025, and will continue to serve in an advisory role after that date for a further six months, the airport announced.  Piccolo has been leading SRQ...

Krauter Appointed Incoming CEO Of CVG

Lawrence J. Krauter, has been named incoming CEO of Cincinnati/Northern Kentucky International Airport (CVG), the airport board announced. He will succeed Candace McGraw, who is retiring after serving 15 years with the airport. Krauter will start at CVG effective...

Michael Stephens Named TPA CEO

The Hillsborough County Aviation Authority (HCAA) board of directors has voted to appoint Tampa International Airport (TPA) executive vice president and general counsel Michael Stephens as its next CEO, following current CEO Joe Lopano’s retirement. Stephens, who has...

DSM Appoints Mulcahy As Executive Director

The Des Moines Airport Authority Board of Directors has voted to appoint Brian Mulcahy as the next executive director of the Authority, overseeing Des Moines International Airport (DSM). Mulcahy, who joined the Authority in 2011 and currently serves as assistant...

AX Awards Nominations Now Open!

AXN is seeking nominations for its 2025 Airport Experience Awards. We’re looking for the most exciting and innovative concepts, the best operators and the most effective airport concessions teams. Check out the full list of awards categories and reviews the rules and instructions here. Remember, nominations are open to subscribers only, so if you haven’t yet subscribed, please do so here

Noble Named COO of LaGuardia Gateway Partners

Noble Named COO of LaGuardia Gateway Partners

Vantage Airport Group announced that Suzette Noble has joined its corporate executive team as chief operating officer of LaGuardia Gateway Partners, the Vantage-led private organization leading the $5.1B transformation and management of the new Terminal B at LaGuardia...

DFW Partners on Phone-Based Digital Worker ID

DFW Partners on Phone-Based Digital Worker ID

Dallas Fort Worth International Airport (DFW) said this week it is working with Mastercard and SITA on a pilot program that grants employees airside access using digital identity technology on their mobile devices. During the pilot program, a combination of...

LAX Launches Valet Parking for Terminal 1

LAX Launches Valet Parking for Terminal 1

Los Angeles International Airport (LAX) announced this week that travelers will now have the option to valet park their vehicle in the garage across from Terminal 1, adding that the service can be booked ahead of time at Parking.FlyLAX.com. This new valet service will...

KCI to Add Wireless Charging for Electric Buses

KCI to Add Wireless Charging for Electric Buses

As part of the $1.5-billion Kansas City International Airport (MCI) New Terminal project, the Kansas City Aviation Department this week announced it was investing in the first wireless vehicle charging system installed at a U.S. airport. The Aviation Department will...

Sundin Joins AeroParker as Client Success Manager

Sundin Joins AeroParker as Client Success Manager

AeroParker announced this week that Kyle Sundin has joined the company as client success manager after more than a decade working for the Port Authority of New York and New Jersey (PANYNJ). Sundin brings a wealth of experience to his role after spending 13 years at...

Sundin Joins AeroParker as Client Success Manager

Sundin Joins AeroParker as Client Success Manager

AeroParker announced this week that Kyle Sundin has joined the company as client success manager after more than a decade working for the Port Authority of New York and New Jersey (PANYNJ). Sundin brings a wealth of experience to his role after spending 13 years at...

MKE Introduces Sunflower Lanyard Program

MKE Introduces Sunflower Lanyard Program

Milwaukee Mitchell International Airport (MKE) celebrated International Day of Persons with Disabilities by becoming the latest U.S. airport to make air travel easier for passengers who have non-visible or “hidden” disabilities through the use of a Sunflower Lanyard....

FLL Winter Music Festival Returns

FLL Winter Music Festival Returns

After a hiatus last year due to the COVID-19 pandemic, Broward County's Fort Lauderdale-Hollywood International Airport (FLL) said this week it will hold its Winter Festival of Music holiday showcase at the airport for the 33rd time. With the support of Broward County...

PVD Launches Sunflower Lanyard Program

PVD Launches Sunflower Lanyard Program

The Rhode Island Airport Corporation (RIAC) this week announced the launch of a new program to allow travelers with hidden disabilities to self-identify their possible need for additional assistance from personnel at Rhode Island T. F. Green International Airport...

DEN Outlines Commitment to Diversity, Inclusion

DEN Outlines Commitment to Diversity, Inclusion

Denver International Airport (DEN) said this week it has added language to its competitive solicitations, including RFPs, RFQs, RFIs, that include detailed information about the airport’s Equity, Diversity and Inclusion (EDI) requirements, including a required Equity...

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In This Issue

 

Tech Helps Personalize The Traveler Journey

2024 Customer Service Issue

Airport Programs Build Customer Loyalty

2024 Customer Service Issue

Concessions Give Back With Charitable Focus

2024 Customer Service Issue

Robotic Coffee Options Fill Gap

2024 Customer Service Issue

JFK Millennium Partners’ Vision For JFK T6

2024 Customer Service Issue

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