Latest News

DFW Breaks Ground On New Terminal

Airport officials and project partners gathered to celebrate the official groundbreaking of Dallas Fort Worth International Airport (DFW)’s Terminal F project. The new terminal — the airport’s sixth and first new terminal since 2005 — is scheduled to open in 2027 and...

Piccolo To Retire From SRQ

Fredrick (Rick) Piccolo, president and CEO of Sarasota Bradenton International Airport (SRQ), will retire on June 30, 2025, and will continue to serve in an advisory role after that date for a further six months, the airport announced.  Piccolo has been leading SRQ...

Krauter Appointed Incoming CEO Of CVG

Lawrence J. Krauter, has been named incoming CEO of Cincinnati/Northern Kentucky International Airport (CVG), the airport board announced. He will succeed Candace McGraw, who is retiring after serving 15 years with the airport. Krauter will start at CVG effective...

Michael Stephens Named TPA CEO

The Hillsborough County Aviation Authority (HCAA) board of directors has voted to appoint Tampa International Airport (TPA) executive vice president and general counsel Michael Stephens as its next CEO, following current CEO Joe Lopano’s retirement. Stephens, who has...

DSM Appoints Mulcahy As Executive Director

The Des Moines Airport Authority Board of Directors has voted to appoint Brian Mulcahy as the next executive director of the Authority, overseeing Des Moines International Airport (DSM). Mulcahy, who joined the Authority in 2011 and currently serves as assistant...

AX Awards Nominations Now Open!

AXN is seeking nominations for its 2025 Airport Experience Awards. We’re looking for the most exciting and innovative concepts, the best operators and the most effective airport concessions teams. Check out the full list of awards categories and reviews the rules and instructions here. Remember, nominations are open to subscribers only, so if you haven’t yet subscribed, please do so here. 

GSP Demonstrates Electric, Automated Vehicle Capabilities

GSP Demonstrates Electric, Automated Vehicle Capabilities

Greenville-Spartanburg International Airport (GSP) held a demonstration Friday of an all-electric automated vehicle in the airport’s new Economy P1 parking. The demonstration was designed to show airport and community partners the capabilities of the latest Group...

GSP Opens Museum of Airport’s History

GSP Opens Museum of Airport’s History

Greenville-Spartanburg International Airport (GSP) this week officially unveiled a new Airport Museum, celebrating the airport and its contributions to the region and its economy since its opening in 1962. The 350-square-foot museum is located near the MAG Escape...

Floyd Named MEM Assistant Operations VP

Floyd Named MEM Assistant Operations VP

The Metropolitan Nashville Airport Authority this week announced that Adam Floyd has become its new assistant vice president, operations and will oversee the airside and landside operations for the Nashville International (BNA) and John C. Tune Airports (JWN). Floyd...

Basil Street Pizza Debut Automated Pizza at SAT

Basil Street Pizza Debut Automated Pizza at SAT

Basil Street Pizza and Prepango announced this week the unveiling of two automated pizza kitchens (APKs) at San Antonio International Airport (SAT) to provide travelers with a personal brick-oven style pizza in just three minutes with the push of a button. Located in...

ACI-NA Lauds DeFazio Following Retirement Announcement

ACI-NA Lauds DeFazio Following Retirement Announcement

Airports Council International – North America (ACI-NA) commended Oregon Dem. Rep. Peter DeFazio, chair of the U.S. House of Representatives Transportation and Infrastructure Committee, on his lasting positive impact on airport infrastructure following the...

CAC Supports Return of Airport Arrivals Testing

CAC Supports Return of Airport Arrivals Testing

The Canadian Airports Council (CAC) this week expressed support for the Canadian government’s announcement of a return to 100 percent arrivals testing of all international travelers to Canada from all countries except the U.S. due to the Omicron COVID variant....

CLEAR Expands to EWR Terminal B

CLEAR Expands to EWR Terminal B

CLEAR announced this week that identity technology and expedited security lanes are now available at Newark Liberty International Airport’s (EWR) Terminal B. With this expansion, CLEAR’s expedited security lanes are now available at EWR Terminals B and C just ahead of...

XpresSpa, CDC Launch Omicron Detection

XpresSpa, CDC Launch Omicron Detection

The XpresSpa Group and its XpresCheck subsidiary this week announced a joint effort with the Centers for Disease Control and Prevention (CDC) and Ginkgo Bioworks to expand its current COVID-19 surveillance program to now detect the new Omicron variant. The...

Leathers Named New CLT Planning Director

Leathers Named New CLT Planning Director

Amber Leathers is the new airport planning director at Charlotte Douglas International Airport (CLT) where she will be responsible for the management of design work at the airport, the City of Charlotte announced Leathers brings more than eight years of experience...

TPA Launches Electric Wheelchair, Sunflower Lanyard Programs

TPA Launches Electric Wheelchair, Sunflower Lanyard Programs

Tampa International Airport (TPA) this week announced the roll out of two new initiatives for passengers and guests with both physical limitations and less visible disabilities, such as autism. The new Hidden Disabilities Sunflower Lanyard Program helps Guests...

MAGAZINE

No results found.

In This Issue

 

Tech Helps Personalize The Traveler Journey

2024 Customer Service Issue

Airport Programs Build Customer Loyalty

2024 Customer Service Issue

Concessions Give Back With Charitable Focus

2024 Customer Service Issue

Robotic Coffee Options Fill Gap

2024 Customer Service Issue

JFK Millennium Partners’ Vision For JFK T6

2024 Customer Service Issue

Subscribe!

Airport Experience® News offers comprehensive memberships, allowing you to personalize your level of engagement and support with AX’s growing network of news, content and events with ease. Memberships offer the flexibility to explore the resources that matter to your business the most, all rolled into just one convenient purchase each year. Join the AX community today!