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DFW Breaks Ground On New Terminal

Airport officials and project partners gathered to celebrate the official groundbreaking of Dallas Fort Worth International Airport (DFW)’s Terminal F project. The new terminal — the airport’s sixth and first new terminal since 2005 — is scheduled to open in 2027 and...

Piccolo To Retire From SRQ

Fredrick (Rick) Piccolo, president and CEO of Sarasota Bradenton International Airport (SRQ), will retire on June 30, 2025, and will continue to serve in an advisory role after that date for a further six months, the airport announced.  Piccolo has been leading SRQ...

Krauter Appointed Incoming CEO Of CVG

Lawrence J. Krauter, has been named incoming CEO of Cincinnati/Northern Kentucky International Airport (CVG), the airport board announced. He will succeed Candace McGraw, who is retiring after serving 15 years with the airport. Krauter will start at CVG effective...

Michael Stephens Named TPA CEO

The Hillsborough County Aviation Authority (HCAA) board of directors has voted to appoint Tampa International Airport (TPA) executive vice president and general counsel Michael Stephens as its next CEO, following current CEO Joe Lopano’s retirement. Stephens, who has...

DSM Appoints Mulcahy As Executive Director

The Des Moines Airport Authority Board of Directors has voted to appoint Brian Mulcahy as the next executive director of the Authority, overseeing Des Moines International Airport (DSM). Mulcahy, who joined the Authority in 2011 and currently serves as assistant...

AX Awards Nominations Now Open!

AXN is seeking nominations for its 2025 Airport Experience Awards. We’re looking for the most exciting and innovative concepts, the best operators and the most effective airport concessions teams. Check out the full list of awards categories and reviews the rules and instructions here. Remember, nominations are open to subscribers only, so if you haven’t yet subscribed, please do so here. 

LAX Unveils Bridge Connecting Terminals 1 & 2

LAX Unveils Bridge Connecting Terminals 1 & 2

Los Angeles International Airport (LAX) has unveiled a new bridge connecting Terminals 1 and 2 that will improve passenger flow, create an additional way to access select gates and increase guest access to food and retail concessions. The $13.7 million bridge allows...

BNA Earns First Pet-Friendly Airport Certification

BNA Earns First Pet-Friendly Airport Certification

Nashville International Airport (BNA) announced last week that Mars Petcare has named it the first airport to earn its pet-friendly certification as part of its BETTER CITIES FOR PETS program. The new Airport Certification from Mars Petcare aims to accommodate the...

Paradies Lagardère Expands Use Of MishiPay Technology

Paradies Lagardère Expands Use Of MishiPay Technology

Paradies Lagardère has expanded its deployment of MishiPay’s Scan, Pay & Go mobile self-checkout technology to 20 additional airports across the United States and Canada, building on successful pilot programs in Fort Lauderdale-Hollywood International Airport...

Bourk Named New ILM Director

Bourk Named New ILM Director

The New Hanover County Airport Authority Board this week announced that Jeffrey Bourk will take over as director of Wilmington International Airport (ILM) beginning early next year. Bourk brings decades of aviation experience to ILM, including serving as executive...

Lewis Named New MWAA VP of Diversity

Lewis Named New MWAA VP of Diversity

The Metropolitan Washington Airports Authority (MWAAA), operator of Reagan National (DCA) and Dulles International (IAD) airports, this week announced the creation of a new Office of Diversity, Inclusion and Social Impact, adding that Tanisha Lewis has been named the...

Bradshaw Named Head of CYS

Bradshaw Named Head of CYS

The Cheyenne Regional Airport Board has named Timothy Bradshaw director of aviation, responsible for overseeing operations at Cheyenne Regional Airport (CYS). Bradshaw, who begins his new position December 1, has more than 30 years of aviation industry experience,...

New DCA Checkpoints to Streamline Security

New DCA Checkpoints to Streamline Security

The Metropolitan Washington Airports Authority (MWAA) has partnered with the Transportation Security Administration (TSA) on two newly constructed 50,000-square-foot security checkpoint buildings at Ronald Reagan Washington National Airport (DCA). The new checkpoints...

PDX Opens Consolidated Rental Car Facility

PDX Opens Consolidated Rental Car Facility

The Port of Portland, operator of Portland International Airport (PDX) opened a new consolidated rental car facility at the airport that features an open and spacious layout, warm wood panels, natural lighting and several new art installations celebrating the region's...

Genetec Launches Airport Badging Solution

Genetec Launches Airport Badging Solution

Security technology provider Genetec has launched its Security Center Airport Badging Solution (ABS), a new turnkey option that automates the complex employee background check process for airports hiring new workers. The process is fully compliant with Transportation...

Servy Announces Launch of Insights+

Servy Announces Launch of Insights+

Servy, which operates the Grab airport marketplace platform through which food, drinks and other products can be ordered, announced last week that it had doubled business in just the last year. Also announced was the launch of Servy Insights+, an engine driven by...

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In This Issue

 

Tech Helps Personalize The Traveler Journey

2024 Customer Service Issue

Airport Programs Build Customer Loyalty

2024 Customer Service Issue

Concessions Give Back With Charitable Focus

2024 Customer Service Issue

Robotic Coffee Options Fill Gap

2024 Customer Service Issue

JFK Millennium Partners’ Vision For JFK T6

2024 Customer Service Issue

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