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DFW Breaks Ground On New Terminal

Airport officials and project partners gathered to celebrate the official groundbreaking of Dallas Fort Worth International Airport (DFW)’s Terminal F project. The new terminal — the airport’s sixth and first new terminal since 2005 — is scheduled to open in 2027 and...

Piccolo To Retire From SRQ

Fredrick (Rick) Piccolo, president and CEO of Sarasota Bradenton International Airport (SRQ), will retire on June 30, 2025, and will continue to serve in an advisory role after that date for a further six months, the airport announced.  Piccolo has been leading SRQ...

Krauter Appointed Incoming CEO Of CVG

Lawrence J. Krauter, has been named incoming CEO of Cincinnati/Northern Kentucky International Airport (CVG), the airport board announced. He will succeed Candace McGraw, who is retiring after serving 15 years with the airport. Krauter will start at CVG effective...

Michael Stephens Named TPA CEO

The Hillsborough County Aviation Authority (HCAA) board of directors has voted to appoint Tampa International Airport (TPA) executive vice president and general counsel Michael Stephens as its next CEO, following current CEO Joe Lopano’s retirement. Stephens, who has...

DSM Appoints Mulcahy As Executive Director

The Des Moines Airport Authority Board of Directors has voted to appoint Brian Mulcahy as the next executive director of the Authority, overseeing Des Moines International Airport (DSM). Mulcahy, who joined the Authority in 2011 and currently serves as assistant...

AX Awards Nominations Now Open!

AXN is seeking nominations for its 2025 Airport Experience Awards. We’re looking for the most exciting and innovative concepts, the best operators and the most effective airport concessions teams. Check out the full list of awards categories and reviews the rules and instructions here. Remember, nominations are open to subscribers only, so if you haven’t yet subscribed, please do so here

Nyika Allen Joins OAK Business Department

Nyika Allen Joins OAK Business Department

Nyika Allen has been named the new assistant director of aviation for business, strategy, and finance at Oakland International Airport (OAK), leaving her current role as Albuquerque International Airport (ABQ) director to take her new position in the Bay Area. Allen...

Construction Begins on New Terminal 1 at SAN

Construction Begins on New Terminal 1 at SAN

Construction work began this month on the new $2.6 billion Terminal 1 at San Diego International Airport (SAN) following the completion and approval of the Federal Aviation Administration (FAA) National Environmental Policy Act process. The San Diego County Regional...

MEM Partners with ZüpMed on COVID Testing Clinic

MEM Partners with ZüpMed on COVID Testing Clinic

Memphis International Airport (MEM) announced this week it has partnered with local concierge medical clinic ZüpMed to open onsite COVID-19 testing and services at the airport. Located in the B ticketing lobby across from the Southwest Airlines and American Airlines...

Several New Appointments, Hires at ReachTV

Several New Appointments, Hires at ReachTV

ReachTV, which delivers curated and original programming to more than 90 airports, said this week that Alison Hashimoto has joined the company as executive vice president/COO, while Demetria Wideman comes aboard as vice president of business development and airport...

Iconic PHX Mural Rehomed in Rental Car Center

Iconic PHX Mural Rehomed in Rental Car Center

Phoenix Sky Harbor International Airport (PHX) announced that the popular mural, The Phoenix, which attracted admiration from travelers for more than five decades when showcased in Terminal 2, has been relocated and can now be seen at the airport’s Rental Car Center....

DTW To Host Small Business Symposium

DTW To Host Small Business Symposium

The Wayne County Airport Authority (WCAA), operator of Detroit Metropolitan Wayne County Airport (DTW), announced it will be hosting a small business symposium next week for local companies interested in contract opportunities at the airport. Business leaders may...

MIA Reopens Concourses Closed By Pandemic

MIA Reopens Concourses Closed By Pandemic

Miami International Airport (MIA) announced it is reopening its Concourse E international arrivals facility and its Concourse F gates this week for the first time since the pandemic began in early 2020. Passengers arriving on international flights at MIA’s concourses...

Bar-B-Cutie SmokeHouse Opens at BNA

Bar-B-Cutie SmokeHouse Opens at BNA

Fraport Tennessee this week celebrated the opening of the Bar-B-Cutie SmokeHouse at Nashville International Airport (BNA), the first airport location of the popular local family-owned restaurant that has been operating for more than 60 years. Located in the A/B North...

PIT Therapy Dogs Costume Up for Halloween

PIT Therapy Dogs Costume Up for Halloween

Pittsburgh International Airport’s (PIT) “PIT PAWS” therapy dog team celebrated Halloween this week by donning costumes and handing out treats to passengers at the airport. PIT PAWS, Pups Alleviating Worry and Stress, is the airport’s dog therapy program that launched...

DEN Completes First Phase of Great Hall Project

DEN Completes First Phase of Great Hall Project

Denver International Airport (DEN) officials this week joined Denver Mayor Michael Hancock and other stakeholders in celebrating the completion of Phase 1 of the airport’s Great Hall Project. This first phase renovated the center portion of Jeppesen Terminal on levels...

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In This Issue

 

Tech Helps Personalize The Traveler Journey

2024 Customer Service Issue

Airport Programs Build Customer Loyalty

2024 Customer Service Issue

Concessions Give Back With Charitable Focus

2024 Customer Service Issue

Robotic Coffee Options Fill Gap

2024 Customer Service Issue

JFK Millennium Partners’ Vision For JFK T6

2024 Customer Service Issue

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