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DFW Breaks Ground On New Terminal

Airport officials and project partners gathered to celebrate the official groundbreaking of Dallas Fort Worth International Airport (DFW)’s Terminal F project. The new terminal — the airport’s sixth and first new terminal since 2005 — is scheduled to open in 2027 and...

Piccolo To Retire From SRQ

Fredrick (Rick) Piccolo, president and CEO of Sarasota Bradenton International Airport (SRQ), will retire on June 30, 2025, and will continue to serve in an advisory role after that date for a further six months, the airport announced.  Piccolo has been leading SRQ...

Krauter Appointed Incoming CEO Of CVG

Lawrence J. Krauter, has been named incoming CEO of Cincinnati/Northern Kentucky International Airport (CVG), the airport board announced. He will succeed Candace McGraw, who is retiring after serving 15 years with the airport. Krauter will start at CVG effective...

Michael Stephens Named TPA CEO

The Hillsborough County Aviation Authority (HCAA) board of directors has voted to appoint Tampa International Airport (TPA) executive vice president and general counsel Michael Stephens as its next CEO, following current CEO Joe Lopano’s retirement. Stephens, who has...

DSM Appoints Mulcahy As Executive Director

The Des Moines Airport Authority Board of Directors has voted to appoint Brian Mulcahy as the next executive director of the Authority, overseeing Des Moines International Airport (DSM). Mulcahy, who joined the Authority in 2011 and currently serves as assistant...

AX Awards Nominations Now Open!

AXN is seeking nominations for its 2025 Airport Experience Awards. We’re looking for the most exciting and innovative concepts, the best operators and the most effective airport concessions teams. Check out the full list of awards categories and reviews the rules and instructions here. Remember, nominations are open to subscribers only, so if you haven’t yet subscribed, please do so here. 

MRG, USA Natural Patches Launch Partnership

MRG, USA Natural Patches Launch Partnership

Marshall Retail Group (MRG), a WHSmith company, this week announced a product placement partnership with USA Natural Patches (USANP), makers of all-natural transdermal vitamin B1 patches. MRG has stocked three lines of USANP’s B1 patches at 131 retail locations...

CDA Launches Job Portal for Concessionaires

CDA Launches Job Portal for Concessionaires

The Chicago Department of Aviation (CDA) this week launched a new online portal to provide job seekers with a convenient way to apply for employment with concessionaires at the more than 130 food and beverage and retail locations at Chicago O’Hare International (ORD)...

ACI-NA Praises Reopening US Borders

ACI-NA Praises Reopening US Borders

Airports Council International – North America (ACI-NA) this week said it welcomed the Biden Administration’s plan to reopen U.S. borders to foreign nationals and the easing of international travel restrictions into the U.S. beginning November 8. “ACI-NA has long...

LAX, United Launch Fast Lane for Screening

LAX, United Launch Fast Lane for Screening

Los Angeles International Airport (LAX) said this week that passengers flying on United Airlines through Terminals 7 and 8 now may reserve a time at the Transportation Security Administration (TSA) screening area through a new pilot program called LAX Fast Lane Guests...

URW Announces LAX Dining Lease Opportunities

URW Announces LAX Dining Lease Opportunities

Los Angeles World Airports (LAWA) and Unibail-Rodamco-Westfield (URW) this week has announced three new quick-service dining leasing opportunities at Los Angeles International Airport (LAX) Terminal 3. The three units are the last of 13 total new spaces in the...

MarketPlace to Host Virtual Event for DCA, IAD Opportunities

MarketPlace to Host Virtual Event for DCA, IAD Opportunities

MarketPlace Development and the Metropolitan Washington Airports Authority announced this week that they will be hosting an online Concessions Leasing Outreach Webinar on Wednesday, November 10th to outline the upcoming leasing opportunities at Ronald Reagan...

CLEAR Launches Line Reservations at MCO TSA

CLEAR Launches Line Reservations at MCO TSA

Orlando International Airport (MCO) this week announced that CLEAR is bringing Reservation Lane powered by CLEAR to the airport, enabling passengers to reserve their spot in security screening lines before even arriving for their flight. The “Reservation Lane powered...

CAC Backs Call for Proof of Vaccination

CAC Backs Call for Proof of Vaccination

The Canadian Airport Council (CAC) this week praised the Government of Canada’s update today on the implementation of an internationally-recognized, national, standardized proof of vaccination requirement, but added more clarification is needed to restore air service...

Fraport Opens Nashville Threads at BNA

Fraport Opens Nashville Threads at BNA

Fraport Tennessee, a division of Fraport USA, announced this week that Nashville Threads has opened at Nashville International Airport (BNA) to provide travelers with a curated selection of unique gifts and wearables designed by local and regional minority artists,...

MEM Joins Sunflower Lanyard Program

MEM Joins Sunflower Lanyard Program

Memphis International Airport (MEM) this week announced it is launching a Hidden Disabilities Sunflower lanyard program, joining a growing number of domestic and international airports looking to discreetly identify and assist travelers with hidden disabilities. The...

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In This Issue

 

Tech Helps Personalize The Traveler Journey

2024 Customer Service Issue

Airport Programs Build Customer Loyalty

2024 Customer Service Issue

Concessions Give Back With Charitable Focus

2024 Customer Service Issue

Robotic Coffee Options Fill Gap

2024 Customer Service Issue

JFK Millennium Partners’ Vision For JFK T6

2024 Customer Service Issue

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