Latest News
AX Awards Nominations Now Open!
AXN is seeking nominations for its 2025 Airport Experience Awards. We’re looking for the most exciting and innovative concepts, the best operators and the most effective airport concessions teams. Check out the full list of awards categories and reviews the rules and instructions here. Remember, nominations are open to subscribers only, so if you haven’t yet subscribed, please do so here.Â
MRG, USA Natural Patches Launch Partnership
Marshall Retail Group (MRG), a WHSmith company, this week announced a product placement partnership with USA Natural Patches (USANP), makers of all-natural transdermal vitamin B1 patches. MRG has stocked three lines of USANP’s B1 patches at 131 retail locations...
CDA Launches Job Portal for Concessionaires
The Chicago Department of Aviation (CDA) this week launched a new online portal to provide job seekers with a convenient way to apply for employment with concessionaires at the more than 130 food and beverage and retail locations at Chicago O’Hare International (ORD)...
ACI-NA Praises Reopening US Borders
Airports Council International – North America (ACI-NA) this week said it welcomed the Biden Administration’s plan to reopen U.S. borders to foreign nationals and the easing of international travel restrictions into the U.S. beginning November 8. “ACI-NA has long...
LAX, United Launch Fast Lane for Screening
Los Angeles International Airport (LAX) said this week that passengers flying on United Airlines through Terminals 7 and 8 now may reserve a time at the Transportation Security Administration (TSA) screening area through a new pilot program called LAX Fast Lane Guests...
URW Announces LAX Dining Lease Opportunities
Los Angeles World Airports (LAWA) and Unibail-Rodamco-Westfield (URW) this week has announced three new quick-service dining leasing opportunities at Los Angeles International Airport (LAX) Terminal 3. The three units are the last of 13 total new spaces in the...
MarketPlace to Host Virtual Event for DCA, IAD Opportunities
MarketPlace Development and the Metropolitan Washington Airports Authority announced this week that they will be hosting an online Concessions Leasing Outreach Webinar on Wednesday, November 10th to outline the upcoming leasing opportunities at Ronald Reagan...
CLEAR Launches Line Reservations at MCO TSA
Orlando International Airport (MCO) this week announced that CLEAR is bringing Reservation Lane powered by CLEAR to the airport, enabling passengers to reserve their spot in security screening lines before even arriving for their flight. The “Reservation Lane powered...
CAC Backs Call for Proof of Vaccination
The Canadian Airport Council (CAC) this week praised the Government of Canada’s update today on the implementation of an internationally-recognized, national, standardized proof of vaccination requirement, but added more clarification is needed to restore air service...
Fraport Opens Nashville Threads at BNA
Fraport Tennessee, a division of Fraport USA, announced this week that Nashville Threads has opened at Nashville International Airport (BNA) to provide travelers with a curated selection of unique gifts and wearables designed by local and regional minority artists,...
MEM Joins Sunflower Lanyard Program
Memphis International Airport (MEM) this week announced it is launching a Hidden Disabilities Sunflower lanyard program, joining a growing number of domestic and international airports looking to discreetly identify and assist travelers with hidden disabilities. The...
MAGAZINE
In This Issue
Tech Helps Personalize The Traveler Journey
2024 Customer Service Issue
Airport Programs Build Customer Loyalty
2024 Customer Service Issue
Concessions Give Back With Charitable Focus
2024 Customer Service Issue
Robotic Coffee Options Fill Gap
2024 Customer Service Issue
JFK Millennium Partners’ Vision For JFK T6
2024 Customer Service Issue
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