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DFW Breaks Ground On New Terminal

Airport officials and project partners gathered to celebrate the official groundbreaking of Dallas Fort Worth International Airport (DFW)’s Terminal F project. The new terminal — the airport’s sixth and first new terminal since 2005 — is scheduled to open in 2027 and...

Piccolo To Retire From SRQ

Fredrick (Rick) Piccolo, president and CEO of Sarasota Bradenton International Airport (SRQ), will retire on June 30, 2025, and will continue to serve in an advisory role after that date for a further six months, the airport announced.  Piccolo has been leading SRQ...

Krauter Appointed Incoming CEO Of CVG

Lawrence J. Krauter, has been named incoming CEO of Cincinnati/Northern Kentucky International Airport (CVG), the airport board announced. He will succeed Candace McGraw, who is retiring after serving 15 years with the airport. Krauter will start at CVG effective...

Michael Stephens Named TPA CEO

The Hillsborough County Aviation Authority (HCAA) board of directors has voted to appoint Tampa International Airport (TPA) executive vice president and general counsel Michael Stephens as its next CEO, following current CEO Joe Lopano’s retirement. Stephens, who has...

DSM Appoints Mulcahy As Executive Director

The Des Moines Airport Authority Board of Directors has voted to appoint Brian Mulcahy as the next executive director of the Authority, overseeing Des Moines International Airport (DSM). Mulcahy, who joined the Authority in 2011 and currently serves as assistant...

AX Awards Nominations Now Open!

AXN is seeking nominations for its 2025 Airport Experience Awards. We’re looking for the most exciting and innovative concepts, the best operators and the most effective airport concessions teams. Check out the full list of awards categories and reviews the rules and instructions here. Remember, nominations are open to subscribers only, so if you haven’t yet subscribed, please do so here. 

CVG Opens Rental Car, Ground Transport Center

CVG Opens Rental Car, Ground Transport Center

Cincinnati/Northern Kentucky International Airport (CVG) this week formally opened its new $175 million rental car and ground transportation center to provide seamless experience for travelers and visitors to the region. The 1.57-million-square-foot center on 9.2...

Airport Dimensions Finds Passenger Satisfaction Up

Airport Dimensions Finds Passenger Satisfaction Up

Airport Dimensions this week released a comprehensive study of more than 6,000 travelers that found more passengers were satisfied with their experience at the airport, in spite of the challenges presented by the COVID pandemic. In its ‘Tomorrow’s Traveler, Tomorrow’s...

TPA Unveils Blue Express Curbside

TPA Unveils Blue Express Curbside

Tampa International Airport (TPA) said this week it will soon debut the new Blue Express Curbsides dedicated exclusively for passengers without checked bags, enabling them to get to and from their gates faster, bypassing the ticketing or bag claim levels, and...

OTG Secures $1.25B in New Funding

OTG Secures $1.25B in New Funding

OTG Management said this week it has successfully completed a new round of $1.25 billion of senior secured debt, which will provide the company with liquidity and flexibility as well as additional committed capital to continue technological innovation, development of...

Hudson Opens Plum Market at DFW

Hudson Opens Plum Market at DFW

Hudson, a Dufry company, announced it has opened its first-ever full-service restaurant and bar, Plum Market, at Dallas Fort Worth International Airport (DFW) Terminal B. The 2,400-square-foot restaurant features more than 80 seats and offers an open dining experience...

Virtual Session Will Discuss IND Opportunities

Virtual Session Will Discuss IND Opportunities

The Indianapolis Airport Authority will this week host a virtual public information session to present food and beverage operators with information about upcoming short-term and long-term leasing opportunities on two open locations in the Indianapolis International...

SFO Will Phase Out Fossil-Based Jet Fuel

SFO Will Phase Out Fossil-Based Jet Fuel

San Francisco International Airport (SFO) announced that it has joined more two dozen aviation companies around the world backing a bold new aviation transition strategy that envisions a complete phase out of fossil jet fuel to get the aviation industry to net-zero...

LAX Opens $294m Economy Parking Facility

LAX Opens $294m Economy Parking Facility

Los Angeles International Airport (LAX) officially unveiled its new $294 million, state-of-the-art LAX Economy Parking, a four-story, 1.7-million-square-foot facility with 4,300 new parking stalls and smart parking technology that includes pre-booked parking,...

Xovis Tech to Reduce LGA Lines, Waiting

Xovis Tech to Reduce LGA Lines, Waiting

Xovis, the maker of intelligent people flow solutions for airports worldwide, said this week that its Passenger Tracking System (PTS) is now being used to monitor passenger flow and improve efficiencies LaGuardia Airport’s (LGA) new Terminal B Arrivals and Departures...

Prepango Partners for Automated Pizza Kitchens

Prepango Partners for Automated Pizza Kitchens

Basil Street and Prepango this week announced a partnership to bring Basil Street’s fully automated pizza kitchen (APK) kiosks to airports beginning in the coming weeks with San Antonio International Airport (SAT). With the partnership, Basil Street will utilize...

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In This Issue

 

Tech Helps Personalize The Traveler Journey

2024 Customer Service Issue

Airport Programs Build Customer Loyalty

2024 Customer Service Issue

Concessions Give Back With Charitable Focus

2024 Customer Service Issue

Robotic Coffee Options Fill Gap

2024 Customer Service Issue

JFK Millennium Partners’ Vision For JFK T6

2024 Customer Service Issue

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