Latest News
AX Awards Nominations Now Open!
AXN is seeking nominations for its 2025 Airport Experience Awards. We’re looking for the most exciting and innovative concepts, the best operators and the most effective airport concessions teams. Check out the full list of awards categories and reviews the rules and instructions here. Remember, nominations are open to subscribers only, so if you haven’t yet subscribed, please do so here.Â
ACI Recognizes MIA With Sustainability Certification
Airports Council International (ACI) has awarded Miami International Airport (MIA) with the agency’s Airport Carbon Accreditation (ACA) in recognition of the airport’s dedication to reducing greenhouse emissions. MIA joins Tampa International Airport (TPA) as the...
MAC Selects Julie Lynn York As Marketing Director
The Metropolitan Airports Commission (MAC) has appointed Julie Lynn York as its next director of strategic marketing and communications. York will lead MAC’s strategic marketing and communications department. York previously served as MAC’s assistant director of...
YVR Pilots Self-Driving Robotic Pods
Vancouver International Airport (YVR) will pilot new self-driving robotic pods designed to accommodate passengers who may need assistance getting around the airport. Developed by Vancouver-based firm A&K Robotics, the autonomous pods use real-time intelligent...
LGB Reopens Historic Terminal
Fresh off of its centennial celebration, Long Beach Airport (LGB) has reopened its Historic Terminal building. City and airport officials gathered on July 27th to commemorate the newly restored space, a city-designated landmark — originally opened in 1941 and designed...
Smyrna/Rutherford County Airport Authority Executive Director Retires
Smyrna/Rutherford County Airport Authority’s John Black has announced that he will retire from his position as executive director at the end of 2024. Black, who began his career with the airport authority in 1991, was praised for fostering Smyrna Airport (MQY)’s...
SEA Transitions To Compostable Food Service Materials
Beginning this month, Seattle-Tacoma International Airport (SEA) will require all food service tenants to transition to compostable or reusable food service packaging. The new regulation, which applies to sit-down eateries, fast-casual cafes, lounges and catering...
Delaware North Opens Food Court At FLL
Delaware North has opened a new Terminal 3 food court at FLL as part of the airport’s updated concessions program. Operated by Delaware North, the food court features national brand Dunkin’ as well as the Lauderdale-based BurgerFi, serving high-quality angus beef and...
WH Smith Launches Three New LAS Stores
Las Vegas-based concessionaire WH Smith North America has launched three new retail stores at Harry Reid International Airport (LAS). The latest lineup includes two locally focused, original concepts, DT Arts Market and Jayn & Este, as well as a joint location of...
DCA Opens Centurion Lounge
  Ronald Reagan Washington National Airport (DCA) has launched its latest airport lounge — Terminal 2’s Centurion Lounge by American Express. The 12,000 square-foot space with views of the airfield and Potomac River is open seven days a week, offering travelers...
YVR Forms Sustainable Energy Council
Vancouver International Airport (YVR) has created a new Energy Advisory Council. The council, part of YVR’s Roadmap to Net Zero initiative, will produce a report outlining the actions necessary for the airport to achieve net zero carbon by 2050. Bob Elton, former...
MAGAZINE
In This Issue
Tech Helps Personalize The Traveler Journey
2024 Customer Service Issue
Airport Programs Build Customer Loyalty
2024 Customer Service Issue
Concessions Give Back With Charitable Focus
2024 Customer Service Issue
Robotic Coffee Options Fill Gap
2024 Customer Service Issue
JFK Millennium Partners’ Vision For JFK T6
2024 Customer Service Issue
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