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Airports Aim To Expand Customer Service Initiatives

JFKIAT, which operates the JFK’s Terminal 4. It pushes four principles: adaptability, optimism, productivity and customer engagement. The program has trained about 500 AirTrain employees, airline agents and parking attendants at Terminal 4, and about 1,000 and LaGuardia (LGA) and Newark Liberty International (EWR). Sessions have also begun at LAX,…