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AX Awards Nominations Now Open!
AXN is seeking nominations for its 2025 Airport Experience Awards. We’re looking for the most exciting and innovative concepts, the best operators and the most effective airport concessions teams. Check out the full list of awards categories and reviews the rules and instructions here. Remember, nominations are open to subscribers only, so if you haven’t yet subscribed, please do so here.Â
Minerva Named Conrac Solutions CEO
Conrac Solutions, the Seattle-based consolidated rent-a-car (ConRAC) facility developer, operator and financier, this week announced that Michael Minerva will become its new CEO, effective Jan. 1, 2022. Minerva brings 30-years of airline industry experience to his new...
USTA Lauds Open Canadian, Mexican Borders
The U.S. Travel Association (USTA) this week welcomed the announcement by the White House to reopen the land border between the U.S. and Canada and the U.S. and Mexico for vaccinated individuals starting in November. “U.S. Travel has long urged a reopening of the U.S....
SFO Launches Pilot to Detect COVID Variants
San Francisco International Airport (SFO) announced this week that the Centers for Disease Control (CDC) is launching a pilot program through a collaboration with XpresCheck and Ginkgo Bioworks to enable near-real-time detection of new COVID-19 variants among...
BWI to Spend $55m to Improve Restrooms
The Maryland Board of Public Works last week approved a $54.9 million contract to modernize and expand public restrooms in Baltimore/Washington International Thurgood Marshall Airport (BWI). The contract calls for the improvement of six sets of airport restrooms on...
$2.6B SAN Terminal 1 Gains Board Approval
The San Diego County Regional Airport Board of Directors last week unanimously approved the maximum contract price and master project schedule for the design and construction of a new $2.6 billion Terminal 1 at San Diego International Airport (SAN). Only one remaining...
COO Kinley Among New OHM Execs
Richard Kinley is the new chief operating officer (COO) of Outstanding Hospitality Management Group (OHM), while Roger Patel has been named senior vice president of Design & Construction and Lynn Groharing joins the OHM team as vice president of Finance &...
Canada Mandates Vaccines for Travelers
Canadian Prime Minister Justin Trudeau announced this week that effective October 30, all travelers must be vaccinated in order to depart from Canadian airports. The new requirements also require travelers on VIA Rail and Rocky Mountaineer trains to show that they’ve...
AtYourGate Launches Digital Voucher Program
On-demand airport food and retail delivery company AtYourGate this week launched a new digital meal voucher program for passengers inconvenienced by delayed or canceled flights. The new program, currently being piloted through United Airlines at Denver International...
BOS Touts New Balance Store for Marathon
MarketPlace Logan, which developed and now manages the concessions program at Boston Logan International Airport (BOS) announced this week it will be welcoming marathon runners back to the city with the first and only New Balance airport store, as well as restaurants...
Hudson Unveils Brookstone Redesign
Hudson, a Dufry company, this week announced a new vision for its next-generation Brookstone airport stores that will feature a sleek, ultra-modern store design and expanded product assortment. Elements of the new, reimagined Brookstone have been incorporated into the...
MAGAZINE
In This Issue
Tech Helps Personalize The Traveler Journey
2024 Customer Service Issue
Airport Programs Build Customer Loyalty
2024 Customer Service Issue
Concessions Give Back With Charitable Focus
2024 Customer Service Issue
Robotic Coffee Options Fill Gap
2024 Customer Service Issue
JFK Millennium Partners’ Vision For JFK T6
2024 Customer Service Issue
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