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DFW Breaks Ground On New Terminal

Airport officials and project partners gathered to celebrate the official groundbreaking of Dallas Fort Worth International Airport (DFW)’s Terminal F project. The new terminal — the airport’s sixth and first new terminal since 2005 — is scheduled to open in 2027 and...

Piccolo To Retire From SRQ

Fredrick (Rick) Piccolo, president and CEO of Sarasota Bradenton International Airport (SRQ), will retire on June 30, 2025, and will continue to serve in an advisory role after that date for a further six months, the airport announced.  Piccolo has been leading SRQ...

Krauter Appointed Incoming CEO Of CVG

Lawrence J. Krauter, has been named incoming CEO of Cincinnati/Northern Kentucky International Airport (CVG), the airport board announced. He will succeed Candace McGraw, who is retiring after serving 15 years with the airport. Krauter will start at CVG effective...

Michael Stephens Named TPA CEO

The Hillsborough County Aviation Authority (HCAA) board of directors has voted to appoint Tampa International Airport (TPA) executive vice president and general counsel Michael Stephens as its next CEO, following current CEO Joe Lopano’s retirement. Stephens, who has...

DSM Appoints Mulcahy As Executive Director

The Des Moines Airport Authority Board of Directors has voted to appoint Brian Mulcahy as the next executive director of the Authority, overseeing Des Moines International Airport (DSM). Mulcahy, who joined the Authority in 2011 and currently serves as assistant...

AX Awards Nominations Now Open!

AXN is seeking nominations for its 2025 Airport Experience Awards. We’re looking for the most exciting and innovative concepts, the best operators and the most effective airport concessions teams. Check out the full list of awards categories and reviews the rules and instructions here. Remember, nominations are open to subscribers only, so if you haven’t yet subscribed, please do so here. 

Minerva Named Conrac Solutions CEO

Minerva Named Conrac Solutions CEO

Conrac Solutions, the Seattle-based consolidated rent-a-car (ConRAC) facility developer, operator and financier, this week announced that Michael Minerva will become its new CEO, effective Jan. 1, 2022. Minerva brings 30-years of airline industry experience to his new...

USTA Lauds Open Canadian, Mexican Borders

USTA Lauds Open Canadian, Mexican Borders

The U.S. Travel Association (USTA) this week welcomed the announcement by the White House to reopen the land border between the U.S. and Canada and the U.S. and Mexico for vaccinated individuals starting in November. “U.S. Travel has long urged a reopening of the U.S....

SFO Launches Pilot to Detect COVID Variants

SFO Launches Pilot to Detect COVID Variants

San Francisco International Airport (SFO) announced this week that the Centers for Disease Control (CDC) is launching a pilot program through a collaboration with XpresCheck and Ginkgo Bioworks to enable near-real-time detection of new COVID-19 variants among...

BWI to Spend $55m to Improve Restrooms

BWI to Spend $55m to Improve Restrooms

The Maryland Board of Public Works last week approved a $54.9 million contract to modernize and expand public restrooms in Baltimore/Washington International Thurgood Marshall Airport (BWI). The contract calls for the improvement of six sets of airport restrooms on...

$2.6B SAN Terminal 1 Gains Board Approval

$2.6B SAN Terminal 1 Gains Board Approval

The San Diego County Regional Airport Board of Directors last week unanimously approved the maximum contract price and master project schedule for the design and construction of a new $2.6 billion Terminal 1 at San Diego International Airport (SAN). Only one remaining...

COO Kinley Among New OHM Execs

COO Kinley Among New OHM Execs

Richard Kinley is the new chief operating officer (COO) of Outstanding Hospitality Management Group (OHM), while Roger Patel has been named senior vice president of Design & Construction and Lynn Groharing joins the OHM team as vice president of Finance &...

Canada Mandates Vaccines for Travelers

Canada Mandates Vaccines for Travelers

Canadian Prime Minister Justin Trudeau announced this week that effective October 30, all travelers must be vaccinated in order to depart from Canadian airports. The new requirements also require travelers on VIA Rail and Rocky Mountaineer trains to show that they’ve...

AtYourGate Launches Digital Voucher Program

AtYourGate Launches Digital Voucher Program

On-demand airport food and retail delivery company AtYourGate this week launched a new digital meal voucher program for passengers inconvenienced by delayed or canceled flights. The new program, currently being piloted through United Airlines at Denver International...

BOS Touts New Balance Store for Marathon

BOS Touts New Balance Store for Marathon

MarketPlace Logan, which developed and now manages the concessions program at Boston Logan International Airport (BOS) announced this week it will be welcoming marathon runners back to the city with the first and only New Balance airport store, as well as restaurants...

Hudson Unveils Brookstone Redesign

Hudson Unveils Brookstone Redesign

Hudson, a Dufry company, this week announced a new vision for its next-generation Brookstone airport stores that will feature a sleek, ultra-modern store design and expanded product assortment. Elements of the new, reimagined Brookstone have been incorporated into the...

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In This Issue

 

Tech Helps Personalize The Traveler Journey

2024 Customer Service Issue

Airport Programs Build Customer Loyalty

2024 Customer Service Issue

Concessions Give Back With Charitable Focus

2024 Customer Service Issue

Robotic Coffee Options Fill Gap

2024 Customer Service Issue

JFK Millennium Partners’ Vision For JFK T6

2024 Customer Service Issue

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