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DFW Breaks Ground On New Terminal

Airport officials and project partners gathered to celebrate the official groundbreaking of Dallas Fort Worth International Airport (DFW)’s Terminal F project. The new terminal — the airport’s sixth and first new terminal since 2005 — is scheduled to open in 2027 and...

Piccolo To Retire From SRQ

Fredrick (Rick) Piccolo, president and CEO of Sarasota Bradenton International Airport (SRQ), will retire on June 30, 2025, and will continue to serve in an advisory role after that date for a further six months, the airport announced.  Piccolo has been leading SRQ...

Krauter Appointed Incoming CEO Of CVG

Lawrence J. Krauter, has been named incoming CEO of Cincinnati/Northern Kentucky International Airport (CVG), the airport board announced. He will succeed Candace McGraw, who is retiring after serving 15 years with the airport. Krauter will start at CVG effective...

Michael Stephens Named TPA CEO

The Hillsborough County Aviation Authority (HCAA) board of directors has voted to appoint Tampa International Airport (TPA) executive vice president and general counsel Michael Stephens as its next CEO, following current CEO Joe Lopano’s retirement. Stephens, who has...

DSM Appoints Mulcahy As Executive Director

The Des Moines Airport Authority Board of Directors has voted to appoint Brian Mulcahy as the next executive director of the Authority, overseeing Des Moines International Airport (DSM). Mulcahy, who joined the Authority in 2011 and currently serves as assistant...

AX Awards Nominations Now Open!

AXN is seeking nominations for its 2025 Airport Experience Awards. We’re looking for the most exciting and innovative concepts, the best operators and the most effective airport concessions teams. Check out the full list of awards categories and reviews the rules and instructions here. Remember, nominations are open to subscribers only, so if you haven’t yet subscribed, please do so here. 

Uber Unveils Reservations for Airport Pickups

Uber Unveils Reservations for Airport Pickups

Ride-hailing service Uber announced this week that Uber Reserve, a feature that allows riders to pre-arrange a pick-up, is being expanded to include airports. Uber Reserve at airports enables riders to reserve a ride up to 30 days in advance and the ability to adjust...

ACI Joins Industry in Net Zero Emissions Pledge

ACI Joins Industry in Net Zero Emissions Pledge

Airports Council International (ACI) World this week announced it is among the signatories to a joint declaration from the world’s airlines, airports, air traffic management, and the makers of aircraft and engines pledging to reach net zero industry carbon emissions...

View Smart Windows Installed at MEM

View Smart Windows Installed at MEM

Smart building technology company View said this week its Smart Windows have been installed at Memphis International Airport (MEM) as part of the Concourse B modernization program. Concourse B, which features higher ceilings, larger gate areas, and moving walkways,...

CLT Adds Sunflower Lanyard Program

CLT Adds Sunflower Lanyard Program

Charlotte Douglas International Airport (CLT) said this week it is partnering with the Hidden Disabilities Sunflower organization to introduce a Sunflower Lanyard Program so airport staff can better identify and assist passengers with hidden disabilities such as...

DEN to Add Two New Solar Projects

DEN to Add Two New Solar Projects

Denver International Airport (DEN) said this week it is expanding its renewable energy portfolio with two new solar projects to be built on airport property. The news solar arrays are set to open in the spring and fall of 2022 respectively, and when completed and...

Curbside Food, Retail Pickup Available at PHL

Curbside Food, Retail Pickup Available at PHL

PHL Food & Shops, the concessions program at Philadelphia International Airport (PHL), said this week it is now offering curbside pickup for food and retail items through the airport’s own contactless ordering program, orderatPHL.com. OrderatPHL.com originally...

MAG USA, American Express Open PHX Escape Lounge

MAG USA, American Express Open PHX Escape Lounge

MAG USA announced this week that its Escape Lounges subsidiary and American Express have opened the new Escape Lounge – The Centurion Studio Partner, at Phoenix Sky Harbor International Airport (PHX). Located in PHX Terminal 3 between gates E and F, the lounge will...

ATL Opens XpresCheck COVID Testing Facility

ATL Opens XpresCheck COVID Testing Facility

The XpresSpa Group announced the opening of a new XpresCheck COVID-19 testing facility in Hartsfield-Jackson Atlanta International Airport (ATL) in the coming weeks. Located in Concourse E, the new ATL XpresCheck with feature six separate testing rooms with the...

YYC Mandates Vaccines for All Employees

YYC Mandates Vaccines for All Employees

The Calgary Airport Authority, operator of Calgary International Airport (YYC), announced to its 250 valued employees that the organization will be implementing a mandatory vaccination policy, requiring all airport and authority workers be vaccinated against COVID-19...

Airport Dimensions Teams on Launch of The Club CLE

Airport Dimensions Teams on Launch of The Club CLE

Airport Dimensions this week announced it added a new lounge to its The Club brand at Cleveland Hopkins International Airport (CLE), providing guests with a premium, private space for relaxation or work while at the airport. The Club CLE has been launched in...

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In This Issue

 

Tech Helps Personalize The Traveler Journey

2024 Customer Service Issue

Airport Programs Build Customer Loyalty

2024 Customer Service Issue

Concessions Give Back With Charitable Focus

2024 Customer Service Issue

Robotic Coffee Options Fill Gap

2024 Customer Service Issue

JFK Millennium Partners’ Vision For JFK T6

2024 Customer Service Issue

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