Latest News
AX Awards Nominations Now Open!
AXN is seeking nominations for its 2025 Airport Experience Awards. We’re looking for the most exciting and innovative concepts, the best operators and the most effective airport concessions teams. Check out the full list of awards categories and reviews the rules and instructions here. Remember, nominations are open to subscribers only, so if you haven’t yet subscribed, please do so here.Â
Uber Unveils Reservations for Airport Pickups
Ride-hailing service Uber announced this week that Uber Reserve, a feature that allows riders to pre-arrange a pick-up, is being expanded to include airports. Uber Reserve at airports enables riders to reserve a ride up to 30 days in advance and the ability to adjust...
ACI Joins Industry in Net Zero Emissions Pledge
Airports Council International (ACI) World this week announced it is among the signatories to a joint declaration from the world’s airlines, airports, air traffic management, and the makers of aircraft and engines pledging to reach net zero industry carbon emissions...
View Smart Windows Installed at MEM
Smart building technology company View said this week its Smart Windows have been installed at Memphis International Airport (MEM) as part of the Concourse B modernization program. Concourse B, which features higher ceilings, larger gate areas, and moving walkways,...
CLT Adds Sunflower Lanyard Program
Charlotte Douglas International Airport (CLT) said this week it is partnering with the Hidden Disabilities Sunflower organization to introduce a Sunflower Lanyard Program so airport staff can better identify and assist passengers with hidden disabilities such as...
DEN to Add Two New Solar Projects
Denver International Airport (DEN) said this week it is expanding its renewable energy portfolio with two new solar projects to be built on airport property. The news solar arrays are set to open in the spring and fall of 2022 respectively, and when completed and...
Curbside Food, Retail Pickup Available at PHL
PHL Food & Shops, the concessions program at Philadelphia International Airport (PHL), said this week it is now offering curbside pickup for food and retail items through the airport’s own contactless ordering program, orderatPHL.com. OrderatPHL.com originally...
MAG USA, American Express Open PHX Escape Lounge
MAG USA announced this week that its Escape Lounges subsidiary and American Express have opened the new Escape Lounge – The Centurion Studio Partner, at Phoenix Sky Harbor International Airport (PHX). Located in PHX Terminal 3 between gates E and F, the lounge will...
ATL Opens XpresCheck COVID Testing Facility
The XpresSpa Group announced the opening of a new XpresCheck COVID-19 testing facility in Hartsfield-Jackson Atlanta International Airport (ATL) in the coming weeks. Located in Concourse E, the new ATL XpresCheck with feature six separate testing rooms with the...
YYC Mandates Vaccines for All Employees
The Calgary Airport Authority, operator of Calgary International Airport (YYC), announced to its 250 valued employees that the organization will be implementing a mandatory vaccination policy, requiring all airport and authority workers be vaccinated against COVID-19...
Airport Dimensions Teams on Launch of The Club CLE
Airport Dimensions this week announced it added a new lounge to its The Club brand at Cleveland Hopkins International Airport (CLE), providing guests with a premium, private space for relaxation or work while at the airport. The Club CLE has been launched in...
MAGAZINE
In This Issue
Tech Helps Personalize The Traveler Journey
2024 Customer Service Issue
Airport Programs Build Customer Loyalty
2024 Customer Service Issue
Concessions Give Back With Charitable Focus
2024 Customer Service Issue
Robotic Coffee Options Fill Gap
2024 Customer Service Issue
JFK Millennium Partners’ Vision For JFK T6
2024 Customer Service Issue
VIDEO
PODCASTS
Subscribe!
Airport Experience® News offers comprehensive memberships, allowing you to personalize your level of engagement and support with AX’s growing network of news, content and events with ease. Memberships offer the flexibility to explore the resources that matter to your business the most, all rolled into just one convenient purchase each year. Join the AX community today!