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DFW Breaks Ground On New Terminal

Airport officials and project partners gathered to celebrate the official groundbreaking of Dallas Fort Worth International Airport (DFW)’s Terminal F project. The new terminal — the airport’s sixth and first new terminal since 2005 — is scheduled to open in 2027 and...

Piccolo To Retire From SRQ

Fredrick (Rick) Piccolo, president and CEO of Sarasota Bradenton International Airport (SRQ), will retire on June 30, 2025, and will continue to serve in an advisory role after that date for a further six months, the airport announced.  Piccolo has been leading SRQ...

Krauter Appointed Incoming CEO Of CVG

Lawrence J. Krauter, has been named incoming CEO of Cincinnati/Northern Kentucky International Airport (CVG), the airport board announced. He will succeed Candace McGraw, who is retiring after serving 15 years with the airport. Krauter will start at CVG effective...

Michael Stephens Named TPA CEO

The Hillsborough County Aviation Authority (HCAA) board of directors has voted to appoint Tampa International Airport (TPA) executive vice president and general counsel Michael Stephens as its next CEO, following current CEO Joe Lopano’s retirement. Stephens, who has...

DSM Appoints Mulcahy As Executive Director

The Des Moines Airport Authority Board of Directors has voted to appoint Brian Mulcahy as the next executive director of the Authority, overseeing Des Moines International Airport (DSM). Mulcahy, who joined the Authority in 2011 and currently serves as assistant...

AX Awards Nominations Now Open!

AXN is seeking nominations for its 2025 Airport Experience Awards. We’re looking for the most exciting and innovative concepts, the best operators and the most effective airport concessions teams. Check out the full list of awards categories and reviews the rules and instructions here. Remember, nominations are open to subscribers only, so if you haven’t yet subscribed, please do so here

Vote Moves HVN Terminal Project Forward

Vote Moves HVN Terminal Project Forward

Avports, which has operated Tweed New Haven Airport (HVN) on behalf of the city of New Haven, CT for more than 20 years, will invest $100 million to construct a new 74,000-square-foot terminal with four gates and extend the airport’s main runway to 6,635 feet. In...

SEA to Require Employees Be Vaccinated

SEA to Require Employees Be Vaccinated

The Port of Seattle, which oversees Seattle Tacoma International Airport (SEA), announced that all employees need to become vaccinated for COVID-19 by November 15, 2021. The announcement follows similar requirements in federal, state, and local governments nationally...

SFO Joins “Clean Skies for Tomorrow” Initiative

SFO Joins “Clean Skies for Tomorrow” Initiative

San Francisco International Airport (SFO) said this week it has joined 60 aviation companies around the world in the signing of a “Clean Skies for Tomorrow” statement to advance the use of sustainable aviation fuel. The goal of the initiative is to have 10 percent...

LAX Unveils Earthquake Early Detection System

LAX Unveils Earthquake Early Detection System

Los Angeles International Airport (LAX) announced this week it is piloting a new earthquake early warning system designed to provide airport employees and guests extra seconds of warning and automatically implement safety precautions prior to an expected earthquake....

Sheetz Coming to BWI

Sheetz Coming to BWI

The Maryland Board of Public Works Board this week unanimously approved a sublease that will lead to the development of a new Sheetz gas station and store at Baltimore/Washington International Thurgood Marshall Airport (BWI). Sheetz, a major Mid-Atlantic restaurant...

RSW Set for $331 Million Terminal Expansion

RSW Set for $331 Million Terminal Expansion

The Lee County Board of Port Commissioners this week authorized a $331 million terminal expansion project at Southwest Florida International Airport (RSW) that will streamline security checkpoints, add new concession space and provide passengers with new amenities....

ACI-NA Hails Move on Travelers Flying to U.S.

ACI-NA Hails Move on Travelers Flying to U.S.

Airports Council International – North America (ACI-NA) this week said it welcomed the announcement by the White House that fully vaccinated non-U.S. citizens, including those from the U.K. and the European Union, will be permitted to travel to the U.S. beginning in...

RDU Launches Virtual Food Hall

RDU Launches Virtual Food Hall

Raleigh-Durham International Airport (RDU) announced a contract with Vessel NC Operations, a joint venture of REEF Kitchens and J. Johnson & Company LLC, to establish a virtual food hall in Terminal 2. Virtual food halls, sometimes referred to as “ghost kitchens,”...

SDF Installs Geothermal Wells for Sustainability

SDF Installs Geothermal Wells for Sustainability

The Louisville Regional Airport Authority, operator of Louisville Muhammad Ali International Airport (SDF), this week broke ground on a $21.7 million project to use geothermal energy to help efficiently and sustainably heat and cool the airport. The project will...

MCI Chooses Vantage Airport Group for New Contract

MCI Chooses Vantage Airport Group for New Contract

The Kansas City Aviation Department, operator of Kansas City International Airport (MCI), this week announced that Vantage Airport Group bested four other proposals and will be proposed as the news, gift, food and beverage concessionaire for the latest phase in the...

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In This Issue

 

Tech Helps Personalize The Traveler Journey

2024 Customer Service Issue

Airport Programs Build Customer Loyalty

2024 Customer Service Issue

Concessions Give Back With Charitable Focus

2024 Customer Service Issue

Robotic Coffee Options Fill Gap

2024 Customer Service Issue

JFK Millennium Partners’ Vision For JFK T6

2024 Customer Service Issue

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