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DFW Breaks Ground On New Terminal

Airport officials and project partners gathered to celebrate the official groundbreaking of Dallas Fort Worth International Airport (DFW)’s Terminal F project. The new terminal — the airport’s sixth and first new terminal since 2005 — is scheduled to open in 2027 and...

Piccolo To Retire From SRQ

Fredrick (Rick) Piccolo, president and CEO of Sarasota Bradenton International Airport (SRQ), will retire on June 30, 2025, and will continue to serve in an advisory role after that date for a further six months, the airport announced.  Piccolo has been leading SRQ...

Krauter Appointed Incoming CEO Of CVG

Lawrence J. Krauter, has been named incoming CEO of Cincinnati/Northern Kentucky International Airport (CVG), the airport board announced. He will succeed Candace McGraw, who is retiring after serving 15 years with the airport. Krauter will start at CVG effective...

Michael Stephens Named TPA CEO

The Hillsborough County Aviation Authority (HCAA) board of directors has voted to appoint Tampa International Airport (TPA) executive vice president and general counsel Michael Stephens as its next CEO, following current CEO Joe Lopano’s retirement. Stephens, who has...

DSM Appoints Mulcahy As Executive Director

The Des Moines Airport Authority Board of Directors has voted to appoint Brian Mulcahy as the next executive director of the Authority, overseeing Des Moines International Airport (DSM). Mulcahy, who joined the Authority in 2011 and currently serves as assistant...

AX Awards Nominations Now Open!

AXN is seeking nominations for its 2025 Airport Experience Awards. We’re looking for the most exciting and innovative concepts, the best operators and the most effective airport concessions teams. Check out the full list of awards categories and reviews the rules and instructions here. Remember, nominations are open to subscribers only, so if you haven’t yet subscribed, please do so here. 

LAX Launches Program to Promote Local Business

LAX Launches Program to Promote Local Business

Los Angeles World Airports (LAWA), operator of Los Angeles International Airport (LAX),  this week announced the launch of the We Fly As One program, which offers a free, unique opportunity for local businesses to promote their products and services by providing...

Eckman Named Director at MOT

Eckman Named Director at MOT

Jennifer Eckman has been named the director Minot International Airport (MOT), where she will oversee safety, business administration, infrastructure maintenance and regulatory compliance at the North Dakota airport. Eckman had 17 years of management experience in...

Blake Shelton to Bring Ole Red to BNA Next Year

Blake Shelton to Bring Ole Red to BNA Next Year

Country superstar Blake Shelton, Ryman Hospitality Properties and Fraport Tennessee this week announced plans for a new Ole Red live music location in the Nashville International Airport (BNA) that will open in the first half of 2022. Ole Red, a brand inspired by...

MWAA Names New Appointments

MWAA Names New Appointments

The Metropolitan Washington Airports Authority (MWAA) this week announced that Richard Golinowski would be the new airport manager at Dulles International Airport (IAD), as well as an MWAA vice president, succeeding Mike Stewart, who departs as manager later this...

ReachTV, NFL Ink Deal to Air Football in Airports

ReachTV, NFL Ink Deal to Air Football in Airports

ReachTV this week announced a multi-year licensing rights agreement with the National Football League (NFL) that will see ReachTV air national NFL games across more than 2,500 of their owned-and-operated screens in more than 85 airports throughout the country. The...

MRG Promotes Toy Bear For Miracle Flights

MRG Promotes Toy Bear For Miracle Flights

Marshall Retail Group (MRG), a WH Smith company, announced this week it will distribute and sell Miracle Flights’ Miles the Bear to support the charitable organization’s efforts to provide free airline tickets to those in need of life-changing medical care far from...

New LAX Gates Earn LEED Gold Certification

New LAX Gates Earn LEED Gold Certification

Los Angeles International Airport (LAX) announced this week that the new West Gates at its Tom Bradley International Terminal have earned Gold certification from the U.S. Green Building Council's Leadership in Energy and Environmental Design (LEED) program. The...

SEA Launches OrderSEA with Servy

SEA Launches OrderSEA with Servy

Seattle-Tacoma International (SEA) has launched OrderSEA, a mobile food ordering service that includes gate delivery, in partnership with Servy and its Grab Airport Marketplace technology. Following a soft rollout this summer, 15 restaurants at SEA are available for...

Heiter Named Air Service Development Director for TPA

Heiter Named Air Service Development Director for TPA

The Hillsborough County Aviation Authority, operator of Tampa International Airport (TPA), has named Alex Heiter as director of research and air service development. In his new role, Heiter will direct the execution of strategic and tactical plans to support and...

MIA To Employ COVID Sniffing Dogs

MIA To Employ COVID Sniffing Dogs

Miami International Airport (MIA) this week announced a 30-day pilot program to use COVID-19 detector dogs, becoming the first U.S. airport to test the disease sniffing canines. The detector dogs are specially trained with protocols created by the Global Forensic and...

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In This Issue

 

Tech Helps Personalize The Traveler Journey

2024 Customer Service Issue

Airport Programs Build Customer Loyalty

2024 Customer Service Issue

Concessions Give Back With Charitable Focus

2024 Customer Service Issue

Robotic Coffee Options Fill Gap

2024 Customer Service Issue

JFK Millennium Partners’ Vision For JFK T6

2024 Customer Service Issue

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