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AX Awards Nominations Now Open!
AXN is seeking nominations for its 2025 Airport Experience Awards. We’re looking for the most exciting and innovative concepts, the best operators and the most effective airport concessions teams. Check out the full list of awards categories and reviews the rules and instructions here. Remember, nominations are open to subscribers only, so if you haven’t yet subscribed, please do so here.Â
DEN Upgrades Lost & Found
Denver International Airport (DEN) this week announced it is upgrading its Lost and Found program with software to better help passengers locate misplaced items. The new Lost and Found Software system, brought to DEN by Hallmark Aviation Services, allows agents to...
SEA Launches AskSEA for Alexa, Other Devices
In advance of the busy Labor Day holiday, Seattle-Tacoma International Airport (SEA) has launched a new service, AskSEA, to let travelers use their home Google or Amazon Alexa devices to ask questions about the airport before traveling. AskSEA can be activated by a...
CMH Opens New Rental Car Center
John Glenn Columbus International Airport (CMH) announced this week the opening of a new $134 million car rental center to provide an improved streamlined experience for passengers. The new car rental facility features a spacious and modern customer service lobby, and...
LAX Rolls Out Food Delivery Robot
Los Angeles International Airport (LAX) this week announced the launch of a new robotic ambassador, NomNom, for its popular online LAX Order Now food and beverage ordering and delivery service In partnership with Unibail-Rodamco-Westfield (URW), the delivery service...
MHT Inks Fidelity Investments Branding Deal
Manchester-Boston Regional Airport (MHT) this week announced a five-year partnership with Fidelity Investments to brand the airport business center the Fidelity Investments Careers Business Center. The center, which will be open to travelers following a ribbon-cutting...
Clear Channel Debuts AUS Rolling Stones Promotion
Clear Channel Airports has launched an experiential promotional campaign at Austin-Bergstrom International Airport (AUS) to promote an upcoming Rolling Stones concert taking place later this year in the area. This inventive display is live through September 26th.and...
New DEN Initiatives to Reduce Carbon Footprint
Denver International Airport (DEN) this week outlined the initiatives it will be taking during the next five years to reduce the environmental impacts of its operations. DEN said those plans include accelerating existing plans to permanently cease oil and gas...
Fraport USA Partners on GateWaiter Delivery
Fraport USA announced this week that it is partnering with the self-service platform Servy on GateWaiter, a Fraport-branded mobile ordering and delivery service for select U.S. airports. GateWaiter, powered by Servy’s Grab Airport Marketplace technology, launched this...
MCO Touts Innovative Baggage Carousel Tech
Orlando International Airport (MCO) this week showcased the innovative baggage handling system that will be among the new features of the airport’s soon-to-be-completed South Terminal C. The most noticeable elements of the system are revolving carousels located on the...
FirstCall Medical Center Opens at BWI
Fraport USA joined officials from Baltimore/Washington International Thurgood Marshall Airport (BWI) this week in hosting a ribbon-cutting ceremony for the FirstCall Medical Center, a full-service urgent care facility with covid-19 medical services for airport...
MAGAZINE
In This Issue
Tech Helps Personalize The Traveler Journey
2024 Customer Service Issue
Airport Programs Build Customer Loyalty
2024 Customer Service Issue
Concessions Give Back With Charitable Focus
2024 Customer Service Issue
Robotic Coffee Options Fill Gap
2024 Customer Service Issue
JFK Millennium Partners’ Vision For JFK T6
2024 Customer Service Issue
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