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DFW Breaks Ground On New Terminal

Airport officials and project partners gathered to celebrate the official groundbreaking of Dallas Fort Worth International Airport (DFW)’s Terminal F project. The new terminal — the airport’s sixth and first new terminal since 2005 — is scheduled to open in 2027 and...

Piccolo To Retire From SRQ

Fredrick (Rick) Piccolo, president and CEO of Sarasota Bradenton International Airport (SRQ), will retire on June 30, 2025, and will continue to serve in an advisory role after that date for a further six months, the airport announced.  Piccolo has been leading SRQ...

Krauter Appointed Incoming CEO Of CVG

Lawrence J. Krauter, has been named incoming CEO of Cincinnati/Northern Kentucky International Airport (CVG), the airport board announced. He will succeed Candace McGraw, who is retiring after serving 15 years with the airport. Krauter will start at CVG effective...

Michael Stephens Named TPA CEO

The Hillsborough County Aviation Authority (HCAA) board of directors has voted to appoint Tampa International Airport (TPA) executive vice president and general counsel Michael Stephens as its next CEO, following current CEO Joe Lopano’s retirement. Stephens, who has...

DSM Appoints Mulcahy As Executive Director

The Des Moines Airport Authority Board of Directors has voted to appoint Brian Mulcahy as the next executive director of the Authority, overseeing Des Moines International Airport (DSM). Mulcahy, who joined the Authority in 2011 and currently serves as assistant...

AX Awards Nominations Now Open!

AXN is seeking nominations for its 2025 Airport Experience Awards. We’re looking for the most exciting and innovative concepts, the best operators and the most effective airport concessions teams. Check out the full list of awards categories and reviews the rules and instructions here. Remember, nominations are open to subscribers only, so if you haven’t yet subscribed, please do so here. 

DEN Upgrades Lost & Found

DEN Upgrades Lost & Found

Denver International Airport (DEN) this week announced it is upgrading its Lost and Found program with software to better help passengers locate misplaced items. The new Lost and Found Software system, brought to DEN by Hallmark Aviation Services, allows agents to...

SEA Launches AskSEA for Alexa, Other Devices

SEA Launches AskSEA for Alexa, Other Devices

In advance of the busy Labor Day holiday, Seattle-Tacoma International Airport (SEA) has launched a new service, AskSEA, to let travelers use their home Google or Amazon Alexa devices to ask questions about the airport before traveling. AskSEA can be activated by a...

CMH Opens New Rental Car Center

CMH Opens New Rental Car Center

John Glenn Columbus International Airport (CMH) announced this week the opening of a new $134 million car rental center to provide an improved streamlined experience for passengers. The new car rental facility features a spacious and modern customer service lobby, and...

LAX Rolls Out Food Delivery Robot

LAX Rolls Out Food Delivery Robot

Los Angeles International Airport (LAX) this week announced the launch of a new robotic ambassador, NomNom, for its popular online LAX Order Now food and beverage ordering and delivery service In partnership with Unibail-Rodamco-Westfield (URW), the delivery service...

MHT Inks Fidelity Investments Branding Deal

MHT Inks Fidelity Investments Branding Deal

Manchester-Boston Regional Airport (MHT) this week announced a five-year partnership with Fidelity Investments to brand the airport business center the Fidelity Investments Careers Business Center. The center, which will be open to travelers following a ribbon-cutting...

Clear Channel Debuts AUS Rolling Stones Promotion

Clear Channel Debuts AUS Rolling Stones Promotion

Clear Channel Airports has launched an experiential promotional campaign at Austin-Bergstrom International Airport (AUS) to promote an upcoming Rolling Stones concert taking place later this year in the area. This inventive display is live through September 26th.and...

New DEN Initiatives to Reduce Carbon Footprint

New DEN Initiatives to Reduce Carbon Footprint

Denver International Airport (DEN) this week outlined the initiatives it will be taking during the next five years to reduce the environmental impacts of its operations. DEN said those plans include accelerating existing plans to permanently cease oil and gas...

Fraport USA Partners on GateWaiter Delivery

Fraport USA Partners on GateWaiter Delivery

Fraport USA announced this week that it is partnering with the self-service platform Servy on GateWaiter, a Fraport-branded mobile ordering and delivery service for select U.S. airports. GateWaiter, powered by Servy’s Grab Airport Marketplace technology, launched this...

MCO Touts Innovative Baggage Carousel Tech

MCO Touts Innovative Baggage Carousel Tech

Orlando International Airport (MCO) this week showcased the innovative baggage handling system that will be among the new features of the airport’s soon-to-be-completed South Terminal C. The most noticeable elements of the system are revolving carousels located on the...

FirstCall Medical Center Opens at BWI

FirstCall Medical Center Opens at BWI

Fraport USA joined officials from Baltimore/Washington International Thurgood Marshall Airport (BWI) this week in hosting a ribbon-cutting ceremony for the FirstCall Medical Center, a full-service urgent care facility with covid-19 medical services for airport...

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In This Issue

 

Tech Helps Personalize The Traveler Journey

2024 Customer Service Issue

Airport Programs Build Customer Loyalty

2024 Customer Service Issue

Concessions Give Back With Charitable Focus

2024 Customer Service Issue

Robotic Coffee Options Fill Gap

2024 Customer Service Issue

JFK Millennium Partners’ Vision For JFK T6

2024 Customer Service Issue

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