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DFW Breaks Ground On New Terminal

Airport officials and project partners gathered to celebrate the official groundbreaking of Dallas Fort Worth International Airport (DFW)’s Terminal F project. The new terminal — the airport’s sixth and first new terminal since 2005 — is scheduled to open in 2027 and...

Piccolo To Retire From SRQ

Fredrick (Rick) Piccolo, president and CEO of Sarasota Bradenton International Airport (SRQ), will retire on June 30, 2025, and will continue to serve in an advisory role after that date for a further six months, the airport announced.  Piccolo has been leading SRQ...

Krauter Appointed Incoming CEO Of CVG

Lawrence J. Krauter, has been named incoming CEO of Cincinnati/Northern Kentucky International Airport (CVG), the airport board announced. He will succeed Candace McGraw, who is retiring after serving 15 years with the airport. Krauter will start at CVG effective...

Michael Stephens Named TPA CEO

The Hillsborough County Aviation Authority (HCAA) board of directors has voted to appoint Tampa International Airport (TPA) executive vice president and general counsel Michael Stephens as its next CEO, following current CEO Joe Lopano’s retirement. Stephens, who has...

DSM Appoints Mulcahy As Executive Director

The Des Moines Airport Authority Board of Directors has voted to appoint Brian Mulcahy as the next executive director of the Authority, overseeing Des Moines International Airport (DSM). Mulcahy, who joined the Authority in 2011 and currently serves as assistant...

AX Awards Nominations Now Open!

AXN is seeking nominations for its 2025 Airport Experience Awards. We’re looking for the most exciting and innovative concepts, the best operators and the most effective airport concessions teams. Check out the full list of awards categories and reviews the rules and instructions here. Remember, nominations are open to subscribers only, so if you haven’t yet subscribed, please do so here

Paradies Lagardère to Bring Whataburger to SAT

Paradies Lagardère to Bring Whataburger to SAT

San Antonio International Airport (SAT) announced this week that Paradies Lagardère will bring the popular San Antonio-headquartered chain Whataburger to the airport in early 2022. The new restaurant will be located in the food court of Terminal A and will feature a...

YYZ Launches Shops at Pearson Online Retail

YYZ Launches Shops at Pearson Online Retail

Toronto Pearson International Airport (YYZ) this week announced the launch of The Shops at Pearson, marking the first time any Canadian airport has developed an online retail store that brings the travel shopping experience into people’s homes. The Shops at Pearson...

Brewery X Lands At ONT

Brewery X Lands At ONT

Ontario International Airport (ONT) announced this week that Brewery X, a popular local craft brewer, will be bringing its specialized brands to the airport. Anaheim-based Brewery X is the fastest growing and largest and craft independent brewery in Southern...

SkySquad Concierge Service Comes to PHL

SkySquad Concierge Service Comes to PHL

PHL Food & Shops, the concessions program at Philadelphia International Airport (PHL), announced this week it is bringing the SkySquad concierge service to the airport to provide an array for services for travelers needing a bit of extra assistance. PHL is the...

Paradies Lagardère Opens New Stores at YOW

Paradies Lagardère Opens New Stores at YOW

The Ottawa International Airport Authority (OIAA) announced last week that Paradies Lagardère has opened two new stores at Ottawa International Airport (YOW) – The Locks and Maison de la Pre. Located in the revitalized center court area past security, The Locks...

MCO Awards Lounge, Resumes Vaccine Clinic

MCO Awards Lounge, Resumes Vaccine Clinic

The Greater Orlando Aviation Authority (GOAA) Board this week approved the awarding of a new common use lounge contract for Orlando International Airport (MCO) new South Terminal C to Trip Hospitality Orlando, while also voting to resume COVID-19 vaccinations at the...

Delaware North Opens SYRenity Bar + Market

Delaware North Opens SYRenity Bar + Market

Delaware North has opened an original new concept, SYRenity Bar + Market, at Syracuse Hancock International Airport (SYR) to provide travelers with more dining and shopping options at the airport. Located in SYR Terminal A, SYRenity Bar + Market offers a wide...

SAT Teams with Texas Forces on Vaccine Clinic

SAT Teams with Texas Forces on Vaccine Clinic

San Antonio Airport System said this week it is teaming up with the Texas Army National Guard and Texas Division of Emergency Management to host a COVID-19 vaccination clinic at the San Antonio International Airport (SAT). The SAT clinic is part of a program in Texas...

XpresSpa Group Launches Treat Mobile App

XpresSpa Group Launches Treat Mobile App

The XpresSpa Group this week announced the release of the Treat mobile app to provide virtual care and health and wellness information to travelers. Now available in the Apple App Store and Google Play Store, the Treat app provides original travel health and wellness...

Cabrera Named New Chair of San Diego Airport Authority

Cabrera Named New Chair of San Diego Airport Authority

Guillermo “Gil” Cabrera last week was nominated by San Diego Mayor Todd Gloria to serve as the next Chair of the San Diego County Regional Airport Authority Board of Directors, The authority manages the day-to-day operations of San Diego International Airport (SAN),...

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In This Issue

 

Tech Helps Personalize The Traveler Journey

2024 Customer Service Issue

Airport Programs Build Customer Loyalty

2024 Customer Service Issue

Concessions Give Back With Charitable Focus

2024 Customer Service Issue

Robotic Coffee Options Fill Gap

2024 Customer Service Issue

JFK Millennium Partners’ Vision For JFK T6

2024 Customer Service Issue

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