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DFW Breaks Ground On New Terminal

Airport officials and project partners gathered to celebrate the official groundbreaking of Dallas Fort Worth International Airport (DFW)’s Terminal F project. The new terminal — the airport’s sixth and first new terminal since 2005 — is scheduled to open in 2027 and...

Piccolo To Retire From SRQ

Fredrick (Rick) Piccolo, president and CEO of Sarasota Bradenton International Airport (SRQ), will retire on June 30, 2025, and will continue to serve in an advisory role after that date for a further six months, the airport announced.  Piccolo has been leading SRQ...

Krauter Appointed Incoming CEO Of CVG

Lawrence J. Krauter, has been named incoming CEO of Cincinnati/Northern Kentucky International Airport (CVG), the airport board announced. He will succeed Candace McGraw, who is retiring after serving 15 years with the airport. Krauter will start at CVG effective...

Michael Stephens Named TPA CEO

The Hillsborough County Aviation Authority (HCAA) board of directors has voted to appoint Tampa International Airport (TPA) executive vice president and general counsel Michael Stephens as its next CEO, following current CEO Joe Lopano’s retirement. Stephens, who has...

DSM Appoints Mulcahy As Executive Director

The Des Moines Airport Authority Board of Directors has voted to appoint Brian Mulcahy as the next executive director of the Authority, overseeing Des Moines International Airport (DSM). Mulcahy, who joined the Authority in 2011 and currently serves as assistant...

AX Awards Nominations Now Open!

AXN is seeking nominations for its 2025 Airport Experience Awards. We’re looking for the most exciting and innovative concepts, the best operators and the most effective airport concessions teams. Check out the full list of awards categories and reviews the rules and instructions here. Remember, nominations are open to subscribers only, so if you haven’t yet subscribed, please do so here

Hsu Named President of LA Board of Airport Commissioners

Hsu Named President of LA Board of Airport Commissioners

The Los Angeles Board of Airport Commissioners (BOAC) last week elected Commissioner Beatrice Hsu to be its new president, replacing Sean Burton, who had served in the role since 2013. The seven BOAC members governs Los Angeles World Airports (LAWA), operator of Los...

XpresSpa Designs COVID Testing Pilot with CDC

XpresSpa Designs COVID Testing Pilot with CDC

The XpresSpa Group this week announced that its XpresCheck subsidiary has been authorized to proceed with a $2 million dollar, eight-week pilot program with the Centers for Disease Control and Prevention (CDC) to identify COVID variants, including the Delta variant,...

Paradies Lagardère Opens Starbucks at MYR

Paradies Lagardère Opens Starbucks at MYR

Paradies Lagardère this week opened a Starbucks at Myrtle Beach International Airport (MYR), the first location following Starbucks announcement in 2020 that it had chosen Paradies Lagardère as a trusted partner to operate their brand in airports across the U.S....

XpresSpa Inks Deal for Services on Treat App

XpresSpa Inks Deal for Services on Treat App

The XpresSpa Group this week announced an agreement with 98point6, an on-demand virtual primary care provider, to deliver health consultation services for its new Treat Care app. The Treat Care app will soon be available in the Apple App Store and the Google Play...

SDF Opens New Airport Operations Center

SDF Opens New Airport Operations Center

The Louisville Regional Airport Authority (LRAA) this month announced the opening of a new $18.5 million Airport Operations Center at Louisville Muhammad Ali International Airport (SDF). This new $18.5 million space serves as the airport’s nerve center and is...

Villa Restaurant Group Opens Food Hall at LGA

Villa Restaurant Group Opens Food Hall at LGA

Villa Restaurant Group (VRG) announced this week that its first six food hall concepts are all operating at the new Terminal B Arrivals and Departures Hall at LaGuardia Airport (LGA), a lineup including proprietary brands like Tony + Benny’s Pizza Parlor and the...

Dunkin’ Announces Non-Traditional Expansion

Dunkin’ Announces Non-Traditional Expansion

Dunkin’ announced this week it will look to continue to expand in airports, including John F. Kennedy International Airport (JFK) and Chicago's O’Hare International Airport (ORD), as part of a strategy to grow its non-traditional location business. The company added...

ACI-NA Praises Senate Passage of Infrastructure Bill

ACI-NA Praises Senate Passage of Infrastructure Bill

Airports Council International – North America (ACI-NA) this week praised the U.S. Senate for passing the nearly $1 trillion infrastructure package that features $25 billion for U.S. airports and air traffic towers. The package includes $20 billion for U.S. airports...

LGA, BOS To Host First Chase Sapphire Lounges

LGA, BOS To Host First Chase Sapphire Lounges

Airport Dimensions and partner JPMorgan Chase this week announced that the first three Chase Sapphire Lounge by The Club will open at Hong Kong International Airport (HKG) Terminal 1 later this year, with additional lounges planned for LaGuardia Airport (LGA) Terminal...

New “Evolve by Hudson” Concept Unveiled

New “Evolve by Hudson” Concept Unveiled

Hudson, a Dufry company, this week unveiled plans for Evolve by Hudson, a new shop-in-shop store that blends a specialty brand experience with the easy accessibility of travel essentials. Hudson said that Evolve reimagines the one-stop airport terminal convenience...

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In This Issue

 

Tech Helps Personalize The Traveler Journey

2024 Customer Service Issue

Airport Programs Build Customer Loyalty

2024 Customer Service Issue

Concessions Give Back With Charitable Focus

2024 Customer Service Issue

Robotic Coffee Options Fill Gap

2024 Customer Service Issue

JFK Millennium Partners’ Vision For JFK T6

2024 Customer Service Issue

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