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AX Awards Nominations Now Open!
AXN is seeking nominations for its 2025 Airport Experience Awards. We’re looking for the most exciting and innovative concepts, the best operators and the most effective airport concessions teams. Check out the full list of awards categories and reviews the rules and instructions here. Remember, nominations are open to subscribers only, so if you haven’t yet subscribed, please do so here.Â
Shake Shack Opens at DEN
Denver International Airport (DEN) announced this week that Shake Shack has opened at the airport through a partnership between Skyport Hospitality and JAF Concessions, an ACDBE company. Located on the Concourse B mezzanine, Shake Shack offers all-natural Angus beef...
SDF Announces New Senior VPs
The Louisville Regional Airport Authority, operator of Louisville Muhammad Ali International Airport (SDF) and Bowman Field (LOU), announced that Brenda Allen, Brian Sinnwell and Darrell Watson have all been named senior vice presidents as part of a new organizational...
LAX Begins $230m Terminal Overhaul
Los Angeles International Airport (LAX) this week announced that work has begun on a $230 million project to greatly improve the guest experience at Terminal 6, including a complete overhaul of the gate areas and lounges, and the replacement of passenger boarding...
Canadian Airports Praise Eased Restrictions
The Canadian Airports Council (CAC) this week said Canada’s airports welcomed the news that fully vaccinated U.S. citizens and permanent residents living in U.S. will be permitted into Canada as of August 9th for non-essential travel, and that fully vaccinated...
SkySquad Launches at BWI
SkySquad is taking off at Baltimore/Washington International Thurgood Marshall Airport (BWI)Â to help travelers eliminate stress at the airport. SkySquad, based in Bethesda, MD., is a travel tech startup geared towards anyone who would benefit from a helping hand at...
ECG Ventures Opens YEG Brewhouse
ECG Ventures has opened The Canadian Brewhouse at Edmonton International Airport (YEG), 18 months after the famed Canadian restaurant and bar chain deal with the airport was announced and nearly nine months later than its original opening date of fall 2020. The 4,000...
Mangum Reed Named Servy VP, Business Development
Servy, the enterprise self-service platform for Grab and other hospitality offerings, said this week that Lauryn Mangum Reed will be its new vice president, business development, tasked with business development and strategic partnership activity for the Grab Airport...
LAX Approved for $1B in Infrastructure Funding
Los Angeles World Airports (LAWA) said this week it took the next step in its $14.5-billion modernization of Los Angeles International Airport (LAX) as the Los Angeles Board of Airport Commissioners (BOAC) unanimously approved the appropriation of more than $1 billion...
ACI World Forecasts Continued Impact of Pandemic on Air Travel
ACI World estimates that overall airports will suffer the reduction of more than U.S. $108 billion in revenue by the end of the year. While international passenger traffic remained weak in the first half of 2021, signs are pointing toward a surge in air travel demand...
AUS Announces Airport Improvement Program
Austin-Bergstrom International Airport (AUS) this week announced the Airport Expansion Development Program (AEDP), which it says includes preparing for a new Midfield Concourse with more than 10 new gates. The AEDP includes critical components of the airport’s...
MAGAZINE
In This Issue
Tech Helps Personalize The Traveler Journey
2024 Customer Service Issue
Airport Programs Build Customer Loyalty
2024 Customer Service Issue
Concessions Give Back With Charitable Focus
2024 Customer Service Issue
Robotic Coffee Options Fill Gap
2024 Customer Service Issue
JFK Millennium Partners’ Vision For JFK T6
2024 Customer Service Issue
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