Latest News

DFW Breaks Ground On New Terminal

Airport officials and project partners gathered to celebrate the official groundbreaking of Dallas Fort Worth International Airport (DFW)’s Terminal F project. The new terminal — the airport’s sixth and first new terminal since 2005 — is scheduled to open in 2027 and...

Piccolo To Retire From SRQ

Fredrick (Rick) Piccolo, president and CEO of Sarasota Bradenton International Airport (SRQ), will retire on June 30, 2025, and will continue to serve in an advisory role after that date for a further six months, the airport announced.  Piccolo has been leading SRQ...

Krauter Appointed Incoming CEO Of CVG

Lawrence J. Krauter, has been named incoming CEO of Cincinnati/Northern Kentucky International Airport (CVG), the airport board announced. He will succeed Candace McGraw, who is retiring after serving 15 years with the airport. Krauter will start at CVG effective...

Michael Stephens Named TPA CEO

The Hillsborough County Aviation Authority (HCAA) board of directors has voted to appoint Tampa International Airport (TPA) executive vice president and general counsel Michael Stephens as its next CEO, following current CEO Joe Lopano’s retirement. Stephens, who has...

DSM Appoints Mulcahy As Executive Director

The Des Moines Airport Authority Board of Directors has voted to appoint Brian Mulcahy as the next executive director of the Authority, overseeing Des Moines International Airport (DSM). Mulcahy, who joined the Authority in 2011 and currently serves as assistant...

AX Awards Nominations Now Open!

AXN is seeking nominations for its 2025 Airport Experience Awards. We’re looking for the most exciting and innovative concepts, the best operators and the most effective airport concessions teams. Check out the full list of awards categories and reviews the rules and instructions here. Remember, nominations are open to subscribers only, so if you haven’t yet subscribed, please do so here. 

Shake Shack Opens at DEN

Shake Shack Opens at DEN

Denver International Airport (DEN) announced this week that Shake Shack has opened at the airport through a partnership between Skyport Hospitality and JAF Concessions, an ACDBE company. Located on the Concourse B mezzanine, Shake Shack offers all-natural Angus beef...

SDF Announces New Senior VPs

SDF Announces New Senior VPs

The Louisville Regional Airport Authority, operator of Louisville Muhammad Ali International Airport (SDF) and Bowman Field (LOU), announced that Brenda Allen, Brian Sinnwell and Darrell Watson have all been named senior vice presidents as part of a new organizational...

LAX Begins $230m Terminal Overhaul

LAX Begins $230m Terminal Overhaul

Los Angeles International Airport (LAX) this week announced that work has begun on a $230 million project to greatly improve the guest experience at Terminal 6, including a complete overhaul of the gate areas and lounges, and the replacement of passenger boarding...

Canadian Airports Praise Eased Restrictions

Canadian Airports Praise Eased Restrictions

The Canadian Airports Council (CAC) this week said Canada’s airports welcomed the news that fully vaccinated U.S. citizens and permanent residents living in U.S. will be permitted into Canada as of August 9th for non-essential travel, and that fully vaccinated...

SkySquad Launches at BWI

SkySquad Launches at BWI

SkySquad is taking off at Baltimore/Washington International Thurgood Marshall Airport (BWI) to help travelers eliminate stress at the airport. SkySquad, based in Bethesda, MD., is a travel tech startup geared towards anyone who would benefit from a helping hand at...

ECG Ventures Opens YEG Brewhouse

ECG Ventures Opens YEG Brewhouse

ECG Ventures has opened The Canadian Brewhouse at Edmonton International Airport (YEG), 18 months after the famed Canadian restaurant and bar chain deal with the airport was announced and nearly nine months later than its original opening date of fall 2020. The 4,000...

Mangum Reed Named Servy VP, Business Development

Mangum Reed Named Servy VP, Business Development

Servy, the enterprise self-service platform for Grab and other hospitality offerings, said this week that Lauryn Mangum Reed will be its new vice president, business development, tasked with business development and strategic partnership activity for the Grab Airport...

LAX Approved for $1B in Infrastructure Funding

LAX Approved for $1B in Infrastructure Funding

Los Angeles World Airports (LAWA) said this week it took the next step in its $14.5-billion modernization of Los Angeles International Airport (LAX) as the Los Angeles Board of Airport Commissioners (BOAC) unanimously approved the appropriation of more than $1 billion...

ACI World Forecasts Continued Impact of Pandemic on Air Travel

ACI World Forecasts Continued Impact of Pandemic on Air Travel

ACI World estimates that overall airports will suffer the reduction of more than U.S. $108 billion in revenue by the end of the year. While international passenger traffic remained weak in the first half of 2021, signs are pointing toward a surge in air travel demand...

AUS Announces Airport Improvement Program

AUS Announces Airport Improvement Program

Austin-Bergstrom International Airport (AUS) this week announced the Airport Expansion Development Program (AEDP), which it says includes preparing for a new Midfield Concourse with more than 10 new gates. The AEDP includes critical components of the airport’s...

MAGAZINE

No results found.

In This Issue

 

Tech Helps Personalize The Traveler Journey

2024 Customer Service Issue

Airport Programs Build Customer Loyalty

2024 Customer Service Issue

Concessions Give Back With Charitable Focus

2024 Customer Service Issue

Robotic Coffee Options Fill Gap

2024 Customer Service Issue

JFK Millennium Partners’ Vision For JFK T6

2024 Customer Service Issue

Subscribe!

Airport Experience® News offers comprehensive memberships, allowing you to personalize your level of engagement and support with AX’s growing network of news, content and events with ease. Memberships offer the flexibility to explore the resources that matter to your business the most, all rolled into just one convenient purchase each year. Join the AX community today!