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AX Awards Nominations Now Open!
AXN is seeking nominations for its 2025 Airport Experience Awards. We’re looking for the most exciting and innovative concepts, the best operators and the most effective airport concessions teams. Check out the full list of awards categories and reviews the rules and instructions here. Remember, nominations are open to subscribers only, so if you haven’t yet subscribed, please do so here.Â
STL To Open REAL ID Center
The Missouri Department of Revenue this opened a temporary driver license office inside St. Louis Lambert International Airport (STL) to provide state residents with another option to apply for a REAL ID-compliant driver license or nondriver ID card. The...
MIA To Hold On-Airport Vaccine Program
As part of Miami-Dade County’s effort to make the COVID-19 vaccine more easily accessible to the area hospitality and tourism sector, Pfizer vaccines will be available at Miami International Airport (MIA) for airport employees, their family and friends, as well as...
LAX Adds AtYourGate to Expand Ordering Options
Los Angeles International Airport (LAX) said this week it is working with AtYourGate to provide passengers with contactless ordering, payment and pickup from restaurants throughout the airport. The new service is an expansion of the airport’s popular...
SEA Launches Pilots for Contactless Travel
Seattle-Tacoma International Airport (SEA) this week announced two pilot programs to modernize the passenger experience with seamless, touchless travel through the airport—SEA Spot Saver, a digital reservation system for TSA screening security checkpoints,...
ACI-NA Praises Support for Aviation in SOTU Address
Airports Council International – North America (ACI-NA) voiced thanks after President Joe Biden’s State of the Union address to Congress included a call for ongoing federal support for the U.S. aviation industry. “We appreciate President Biden’s continued support for...
RDU Announces New Delivery, ATM Contracts
The Raleigh-Durham Airport Authority Board last week announced it has inked a deal with Newrest RDU as a short-term solution to operate food and beverage delivery from concessionaires at Raleigh-Durham International Airport (RDU). The airport authority also voted to...
BNA Announces Plans for Satellite Concourse
Nashville International Airport (BNA) this month announced plans for a free-standing satellite concourse near the main terminal to provide more gates to accommodate anticipated growth of air travel demand. The Metropolitan Nashville Airport Authority (MNAA) Board of...
Microban Bins Land At SJC Security Checkpoints
Norman Y. Mineta San Jose International Airport (SJC) announced this week that it has partnered with Security Point Media to introduce Microban technology to bins used by TSA at security checkpoints. The Microban technology now on Security Point Media bins at SJC...
ACI-NA Hails REAL ID Extension
Airports Council International – North America (ACI-NA) this week applauded the announcement by the Department of Homeland Security (DHS) to extend the implementation of REAL ID requirements. DHS has pushed the requirement for obtaining a REAL ID for travelers until...
Hudson Opens Hudson Nonstop at MDW
Hudson said this week it will open its second Hudson Nonstop concept, powered by Amazon’s Just Walk Out technology, at Chicago Midway International Airport (MDW). Slated to open in mid-2021, the new Hudson Nonstop location follows the inaugural store opening at Dallas...
MAGAZINE
In This Issue
Tech Helps Personalize The Traveler Journey
2024 Customer Service Issue
Airport Programs Build Customer Loyalty
2024 Customer Service Issue
Concessions Give Back With Charitable Focus
2024 Customer Service Issue
Robotic Coffee Options Fill Gap
2024 Customer Service Issue
JFK Millennium Partners’ Vision For JFK T6
2024 Customer Service Issue
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