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DFW Breaks Ground On New Terminal

Airport officials and project partners gathered to celebrate the official groundbreaking of Dallas Fort Worth International Airport (DFW)’s Terminal F project. The new terminal — the airport’s sixth and first new terminal since 2005 — is scheduled to open in 2027 and...

Piccolo To Retire From SRQ

Fredrick (Rick) Piccolo, president and CEO of Sarasota Bradenton International Airport (SRQ), will retire on June 30, 2025, and will continue to serve in an advisory role after that date for a further six months, the airport announced.  Piccolo has been leading SRQ...

Krauter Appointed Incoming CEO Of CVG

Lawrence J. Krauter, has been named incoming CEO of Cincinnati/Northern Kentucky International Airport (CVG), the airport board announced. He will succeed Candace McGraw, who is retiring after serving 15 years with the airport. Krauter will start at CVG effective...

Michael Stephens Named TPA CEO

The Hillsborough County Aviation Authority (HCAA) board of directors has voted to appoint Tampa International Airport (TPA) executive vice president and general counsel Michael Stephens as its next CEO, following current CEO Joe Lopano’s retirement. Stephens, who has...

DSM Appoints Mulcahy As Executive Director

The Des Moines Airport Authority Board of Directors has voted to appoint Brian Mulcahy as the next executive director of the Authority, overseeing Des Moines International Airport (DSM). Mulcahy, who joined the Authority in 2011 and currently serves as assistant...

AX Awards Nominations Now Open!

AXN is seeking nominations for its 2025 Airport Experience Awards. We’re looking for the most exciting and innovative concepts, the best operators and the most effective airport concessions teams. Check out the full list of awards categories and reviews the rules and instructions here. Remember, nominations are open to subscribers only, so if you haven’t yet subscribed, please do so here. 

STL To Open REAL ID Center

STL To Open REAL ID Center

The Missouri Department of Revenue this opened a temporary driver license office inside St. Louis Lambert International Airport (STL) to provide state residents with another option to apply for a REAL ID-compliant driver license or nondriver ID card. The...

MIA To Hold On-Airport Vaccine Program

MIA To Hold On-Airport Vaccine Program

As part of Miami-Dade County’s effort to make the COVID-19 vaccine more easily accessible to the area hospitality and tourism sector, Pfizer vaccines will be available at Miami International Airport (MIA) for airport employees, their family and friends, as well as...

LAX Adds AtYourGate to Expand Ordering Options

LAX Adds AtYourGate to Expand Ordering Options

Los Angeles International Airport (LAX) said this week it is working with AtYourGate to provide passengers with contactless ordering, payment and pickup from restaurants throughout the airport. The new service is an expansion of the airport’s popular...

SEA Launches Pilots for Contactless Travel

SEA Launches Pilots for Contactless Travel

Seattle-Tacoma International Airport (SEA) this week announced two pilot programs to modernize the passenger experience with seamless, touchless travel through the airport—SEA Spot Saver, a digital reservation system for TSA screening security checkpoints,...

ACI-NA Praises Support for Aviation in SOTU Address

ACI-NA Praises Support for Aviation in SOTU Address

Airports Council International – North America (ACI-NA) voiced thanks after President Joe Biden’s State of the Union address to Congress included a call for ongoing federal support for the U.S. aviation industry. “We appreciate President Biden’s continued support for...

RDU Announces New Delivery, ATM Contracts

RDU Announces New Delivery, ATM Contracts

The Raleigh-Durham Airport Authority Board last week announced it has inked a deal with Newrest RDU as a short-term solution to operate food and beverage delivery from concessionaires at Raleigh-Durham International Airport (RDU). The airport authority also voted to...

BNA Announces Plans for Satellite Concourse

BNA Announces Plans for Satellite Concourse

Nashville International Airport (BNA) this month announced plans for a free-standing satellite concourse near the main terminal to provide more gates to accommodate anticipated growth of air travel demand. The Metropolitan Nashville Airport Authority (MNAA) Board of...

Microban Bins Land At SJC Security Checkpoints

Microban Bins Land At SJC Security Checkpoints

Norman Y. Mineta San Jose International Airport (SJC) announced this week that it has partnered with Security Point Media to introduce Microban technology to bins used by TSA at security checkpoints. The Microban technology now on Security Point Media bins at SJC...

ACI-NA Hails REAL ID Extension

ACI-NA Hails REAL ID Extension

Airports Council International – North America (ACI-NA) this week applauded the announcement by the Department of Homeland Security (DHS) to extend the implementation of REAL ID requirements. DHS has pushed the requirement for obtaining a REAL ID for travelers until...

Hudson Opens Hudson Nonstop at MDW

Hudson Opens Hudson Nonstop at MDW

Hudson said this week it will open its second Hudson Nonstop concept, powered by Amazon’s Just Walk Out technology, at Chicago Midway International Airport (MDW). Slated to open in mid-2021, the new Hudson Nonstop location follows the inaugural store opening at Dallas...

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In This Issue

 

Tech Helps Personalize The Traveler Journey

2024 Customer Service Issue

Airport Programs Build Customer Loyalty

2024 Customer Service Issue

Concessions Give Back With Charitable Focus

2024 Customer Service Issue

Robotic Coffee Options Fill Gap

2024 Customer Service Issue

JFK Millennium Partners’ Vision For JFK T6

2024 Customer Service Issue

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