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DFW Breaks Ground On New Terminal

Airport officials and project partners gathered to celebrate the official groundbreaking of Dallas Fort Worth International Airport (DFW)’s Terminal F project. The new terminal — the airport’s sixth and first new terminal since 2005 — is scheduled to open in 2027 and...

Piccolo To Retire From SRQ

Fredrick (Rick) Piccolo, president and CEO of Sarasota Bradenton International Airport (SRQ), will retire on June 30, 2025, and will continue to serve in an advisory role after that date for a further six months, the airport announced.  Piccolo has been leading SRQ...

Krauter Appointed Incoming CEO Of CVG

Lawrence J. Krauter, has been named incoming CEO of Cincinnati/Northern Kentucky International Airport (CVG), the airport board announced. He will succeed Candace McGraw, who is retiring after serving 15 years with the airport. Krauter will start at CVG effective...

Michael Stephens Named TPA CEO

The Hillsborough County Aviation Authority (HCAA) board of directors has voted to appoint Tampa International Airport (TPA) executive vice president and general counsel Michael Stephens as its next CEO, following current CEO Joe Lopano’s retirement. Stephens, who has...

DSM Appoints Mulcahy As Executive Director

The Des Moines Airport Authority Board of Directors has voted to appoint Brian Mulcahy as the next executive director of the Authority, overseeing Des Moines International Airport (DSM). Mulcahy, who joined the Authority in 2011 and currently serves as assistant...

AX Awards Nominations Now Open!

AXN is seeking nominations for its 2025 Airport Experience Awards. We’re looking for the most exciting and innovative concepts, the best operators and the most effective airport concessions teams. Check out the full list of awards categories and reviews the rules and instructions here. Remember, nominations are open to subscribers only, so if you haven’t yet subscribed, please do so here. 

YVR Launches Innovation Hub

YVR Launches Innovation Hub

Vancouver International Airport (YVR) this week announced a new airport innovation initiative, Innovation Hub @ YVR, to help drive the area economy. YVR’s Innovation Hub @ YVR will serve as a center for testing and trialing new processes and technology for a wide...

PHX Offers Free Vaccinations for Airport Workers

PHX Offers Free Vaccinations for Airport Workers

Phoenix Sky Harbor International (PHX) this week opened a free COVID-19 vaccination program for airport employees as well as for workers at Phoenix Deer Valley (DVT) and Phoenix Goodyear (GYR) airports. The vaccination event is being held at the 44th Street PHX Sky...

BNA Inks Self-Parking Deal with LAZ Parking

BNA Inks Self-Parking Deal with LAZ Parking

The Metropolitan Nashville Airport Authority (MNAA) Board of Commissioners this week approved a three-year contract with LAZ Parking to manage the self-parking facilities at Nashville International Airport (BNA). The contract begins July 1, 2021, with two separate...

Paradies Lagardère Opens SPANX Store at MKE

Paradies Lagardère Opens SPANX Store at MKE

Milwaukee Mitchell International Airport (MKE) and retail partner Paradies Lagardère announced this week the opening of a free-standing branded SPANX store at the airport. The SPANX store is located pre-security in the MKE Main Terminal, making this sought-after...

SAT Opens Bee Apiary to Mark Earth Day

SAT Opens Bee Apiary to Mark Earth Day

San Antonio International Airport (SAT) announced it has installed two active beehives with 40,000 bees to begin a honey-making process at the airport as part of its celebration of Earth Day. The hives are part of #SATBEEKIND, an environmentally conscious program...

Expansion Plan for JFK Terminal 4 Revised

Expansion Plan for JFK Terminal 4 Revised

The Port Authority of New York and New Jersey (PANYNJ) Board of Commissioners today approved an agreement on key terms with Delta Air Lines and JFK International Air Terminal (JFKIAT), the operator of Terminal 4, on a $1.5 billion expansion of Terminal 4 and...

CDA Issues RFP for Concessions at ORD

CDA Issues RFP for Concessions at ORD

The Chicago Department of Aviation (CDA) this week released a Request for Proposal (RFP) inviting qualified operators to submit proposals to lease, develop and operate 10 concession locations at O’Hare International Airport (ORD). Seven of the locations wiil be in the...

JFK Opens COVID-19 Vaccine Clinic

JFK Opens COVID-19 Vaccine Clinic

The Port Authority of New York and New Jersey (PANYNJ), in partnership with the City of New York, JetBlue Airways and Northwell Direct, this week opened a COVID-19 vaccination clinic at John F. Kennedy International Airport (JFK) for airport workers. The clinic in JFK...

DCA Opens 14-Gate Concourse

DCA Opens 14-Gate Concourse

The Metropolitan Washington Airports Authority announced the soft opening this week of 14 gates in a newly constructed 225,000-square-foot concourse at Reagan Washington National Airport (DCA). A major milestone in the airport’s Project Journey capital improvement...

LAX Adds 1-Hour PCR Testing

LAX Adds 1-Hour PCR Testing

Los Angeles International Airport (LAX) said this week it is now providing passengers with COVID-19 Polymerase Chain Reaction (PCR) tests, with results guaranteed in less than an hour thanks to a new testing option now available in the Tom Bradley International...

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In This Issue

 

Tech Helps Personalize The Traveler Journey

2024 Customer Service Issue

Airport Programs Build Customer Loyalty

2024 Customer Service Issue

Concessions Give Back With Charitable Focus

2024 Customer Service Issue

Robotic Coffee Options Fill Gap

2024 Customer Service Issue

JFK Millennium Partners’ Vision For JFK T6

2024 Customer Service Issue

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