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AX Awards Nominations Now Open!
AXN is seeking nominations for its 2025 Airport Experience Awards. We’re looking for the most exciting and innovative concepts, the best operators and the most effective airport concessions teams. Check out the full list of awards categories and reviews the rules and instructions here. Remember, nominations are open to subscribers only, so if you haven’t yet subscribed, please do so here.Â
YVR Launches Innovation Hub
Vancouver International Airport (YVR) this week announced a new airport innovation initiative, Innovation Hub @ YVR, to help drive the area economy. YVR’s Innovation Hub @ YVR will serve as a center for testing and trialing new processes and technology for a wide...
PHX Offers Free Vaccinations for Airport Workers
Phoenix Sky Harbor International (PHX) this week opened a free COVID-19 vaccination program for airport employees as well as for workers at Phoenix Deer Valley (DVT) and Phoenix Goodyear (GYR) airports. The vaccination event is being held at the 44th Street PHX Sky...
BNA Inks Self-Parking Deal with LAZ Parking
The Metropolitan Nashville Airport Authority (MNAA) Board of Commissioners this week approved a three-year contract with LAZ Parking to manage the self-parking facilities at Nashville International Airport (BNA). The contract begins July 1, 2021, with two separate...
Paradies Lagardère Opens SPANX Store at MKE
Milwaukee Mitchell International Airport (MKE) and retail partner Paradies Lagardère announced this week the opening of a free-standing branded SPANX store at the airport. The SPANX store is located pre-security in the MKE Main Terminal, making this sought-after...
SAT Opens Bee Apiary to Mark Earth Day
San Antonio International Airport (SAT) announced it has installed two active beehives with 40,000 bees to begin a honey-making process at the airport as part of its celebration of Earth Day. The hives are part of #SATBEEKIND, an environmentally conscious program...
Expansion Plan for JFK Terminal 4 Revised
The Port Authority of New York and New Jersey (PANYNJ) Board of Commissioners today approved an agreement on key terms with Delta Air Lines and JFK International Air Terminal (JFKIAT), the operator of Terminal 4, on a $1.5 billion expansion of Terminal 4 and...
CDA Issues RFP for Concessions at ORD
The Chicago Department of Aviation (CDA) this week released a Request for Proposal (RFP) inviting qualified operators to submit proposals to lease, develop and operate 10 concession locations at O’Hare International Airport (ORD). Seven of the locations wiil be in the...
JFK Opens COVID-19 Vaccine Clinic
The Port Authority of New York and New Jersey (PANYNJ), in partnership with the City of New York, JetBlue Airways and Northwell Direct, this week opened a COVID-19 vaccination clinic at John F. Kennedy International Airport (JFK) for airport workers. The clinic in JFK...
DCA Opens 14-Gate Concourse
The Metropolitan Washington Airports Authority announced the soft opening this week of 14 gates in a newly constructed 225,000-square-foot concourse at Reagan Washington National Airport (DCA). A major milestone in the airport’s Project Journey capital improvement...
LAX Adds 1-Hour PCR Testing
Los Angeles International Airport (LAX) said this week it is now providing passengers with COVID-19 Polymerase Chain Reaction (PCR) tests, with results guaranteed in less than an hour thanks to a new testing option now available in the Tom Bradley International...
MAGAZINE
In This Issue
Tech Helps Personalize The Traveler Journey
2024 Customer Service Issue
Airport Programs Build Customer Loyalty
2024 Customer Service Issue
Concessions Give Back With Charitable Focus
2024 Customer Service Issue
Robotic Coffee Options Fill Gap
2024 Customer Service Issue
JFK Millennium Partners’ Vision For JFK T6
2024 Customer Service Issue
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