Latest News
AX Awards Nominations Now Open!
AXN is seeking nominations for its 2025 Airport Experience Awards. We’re looking for the most exciting and innovative concepts, the best operators and the most effective airport concessions teams. Check out the full list of awards categories and reviews the rules and instructions here. Remember, nominations are open to subscribers only, so if you haven’t yet subscribed, please do so here.Â
Airport Restaurants and Retailers Join Merchants Payments Coalition
Payment reform consortium the Merchants Payments Coalition (MPC) has added the merchants of the Airport Restaurant and Retail Association (ARRA) to its roster. Representatives from MPC, which represents retailers in lobbying against increasingly high credit card...
OAK Opens Airport Outpost of Local Italian Restaurant A16
San Francisco Bay Oakland International Airport (OAK) has opened its latest quick serve terminal restaurant: A16, an Italian-focused cafe located in Terminal 1 offering travelers everything from breakfast sandwiches and coffee to paninis and pizzas. The eatery is...
DEN Opens Second NOVO Coffee Location
Denver favorite Novo Coffee has launched its second Denver International Airport (DEN) location, a kiosk in the airport’s Concourse B. The new Novo Coffee kiosk, operated by concessionaire The AVE Group, will offer travelers the brand’s full coffee menu, grab-and-go...
AAAE’s ACT Releases New Industry Research On Digital Marketplaces
The American Association of Airport Executives’ (AAAE) Airport Consortium on Transformation (ACT) has published a new white paper advocating for the integration of airport, airline and third-party communication platforms to provide passengers with a streamlined system...
Tina Kinsey Named AVL’s CAO
Asheville Regional Airport (AVL) has named Tina Kinsey the airport’s next Chief Administrative Officer (CAO). She will assume her new role on July 1st. Kinsey takes on her role as CAO after serving as AVL’s vice president of marketing, PR and air service for 14 years....
Airport Dimensions Launches The Club at SFO
Lounge operator Airport Dimensions has opened its latest space at San Francisco International Airport (SFO): The Club, a Northern California-inspired lounge designed to invoke the region’s cultural identity. Located in SFO’s new Harvey Milk Terminal 1, the...
Concessions International, Grove Bay Open P.F. Chang’s
Atlanta-based Concessions International and Miami-based Grove Bay Concessions, two minority-owned airport concessions companies, have opened a P.F. Chang’s location at Seattle-Tacoma International Airport (SEA). The 5,879-square-foot SEA location is P.F. Chang’s...
Vantage Airport Group Rebrands
Longtime airport development and management firm Vantage Airport Group is now Vantage Group. The brand announced the change with a refreshed logo and website. Vantage Group — which has in recent years led the development of John F. Kennedy Airport (JFK)’s Terminal 6...
SFO Opens New Pronto Marketplace
San Francisco International Airport (SFO) has opened its fourth Pronto retail location and third full marketplace, this time featuring the addition of a full-service Green Beans Coffee espresso bar. Located in Terminal 1, the marketplace operated by Elevate Gourmet...
MWAA Releases New RFP Details
Metropolitan Washington Airports Authority (MWAA) concessionaire Fraport USA has released new details on its latest RFP, which seeks to fill several concessions and retail concepts at both Dulles International Airport (IAD) and Ronald Reagan Washington National...
MAGAZINE
In This Issue
Tech Helps Personalize The Traveler Journey
2024 Customer Service Issue
Airport Programs Build Customer Loyalty
2024 Customer Service Issue
Concessions Give Back With Charitable Focus
2024 Customer Service Issue
Robotic Coffee Options Fill Gap
2024 Customer Service Issue
JFK Millennium Partners’ Vision For JFK T6
2024 Customer Service Issue
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