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DFW Breaks Ground On New Terminal

Airport officials and project partners gathered to celebrate the official groundbreaking of Dallas Fort Worth International Airport (DFW)’s Terminal F project. The new terminal — the airport’s sixth and first new terminal since 2005 — is scheduled to open in 2027 and...

Piccolo To Retire From SRQ

Fredrick (Rick) Piccolo, president and CEO of Sarasota Bradenton International Airport (SRQ), will retire on June 30, 2025, and will continue to serve in an advisory role after that date for a further six months, the airport announced.  Piccolo has been leading SRQ...

Krauter Appointed Incoming CEO Of CVG

Lawrence J. Krauter, has been named incoming CEO of Cincinnati/Northern Kentucky International Airport (CVG), the airport board announced. He will succeed Candace McGraw, who is retiring after serving 15 years with the airport. Krauter will start at CVG effective...

Michael Stephens Named TPA CEO

The Hillsborough County Aviation Authority (HCAA) board of directors has voted to appoint Tampa International Airport (TPA) executive vice president and general counsel Michael Stephens as its next CEO, following current CEO Joe Lopano’s retirement. Stephens, who has...

DSM Appoints Mulcahy As Executive Director

The Des Moines Airport Authority Board of Directors has voted to appoint Brian Mulcahy as the next executive director of the Authority, overseeing Des Moines International Airport (DSM). Mulcahy, who joined the Authority in 2011 and currently serves as assistant...

AX Awards Nominations Now Open!

AXN is seeking nominations for its 2025 Airport Experience Awards. We’re looking for the most exciting and innovative concepts, the best operators and the most effective airport concessions teams. Check out the full list of awards categories and reviews the rules and instructions here. Remember, nominations are open to subscribers only, so if you haven’t yet subscribed, please do so here. 

Amadeus: Hope For Pent-Up International Travel Demand

Amadeus: Hope For Pent-Up International Travel Demand

A new survey from travel technology company Amadeus found encouraging news for aviation, with 41 percent of travelers keen to book international travel within six weeks of restrictions lifting. The survey of more than 9,000 travelers from the U.S., Europe and Asia...

SEA Adds Sensory, Prayer and Meditation Rooms

SEA Adds Sensory, Prayer and Meditation Rooms

Seattle-Tacoma International Airport (SEA) this week unveiled a new Sensory Room to reduce the stress of travel for those with neurological or developmental disabilities as well as a separate Interfaith Prayer and Meditation Room. The Sensory Room, unveiled to...

SFO Bans Plastic Bottle Sales

SFO Bans Plastic Bottle Sales

San Francisco International Airport (SFO) this week announced the expansion of its industry-leading plastic-free policy to prohibit the sale of any beverages in plastic bottles. In 2019, SFO became the first airport in the world to prohibit the provision or sale of...

XpresSpa Adds XpresCheck Rapid Testing for Delta

XpresSpa Adds XpresCheck Rapid Testing for Delta

The XpresSpa Group announced this week the addition of a new rapid antigen test pilot program at its XpresCheck locations through an agreement with Delta Air Lines for customers traveling from John F. Kennedy International Airport (JFK) to Milan Malpensa (MXP) and...

City Pho Opens at DEN

City Pho Opens at DEN

City Pho is opening this week at Denver International Airport (DEN) to provide passengers with Vietnamese classics like pho, banh mi and vermicelli noodle bowls. Located on the Concourse B Mezzanine, next to their sister restaurant City Wok, City Pho features modern...

TPA Debuts Online Booking for Parking

TPA Debuts Online Booking for Parking

Tampa International Airport (TPA) this week unveiled a new online booking tool for parking that provides passengers with discounted rates, contactless convenience and future perks. The online booking system comes as the airport implements a $2 rate adjustment across...

Noll-Williams Named President/CEO of LAN

Noll-Williams Named President/CEO of LAN

The Capital Region Airport Authority (CRAA) board of directors this week named Nicole Noll-Williams as the new president and CEO of the Capital Region International Airport (LAN) in Lansing, MI. Noll-Williams, who was named to the airport position following a...

Hudson Rolls Out Automated Retail Concept

Hudson Rolls Out Automated Retail Concept

Airport concessionaire Hudson this week formally announced the launch of its first-of-its-kind, multi-brand automated retail concept at Myrtle Beach International Airport (MYR), adding that other airports such as Chicago Midway International Airport (MDW) and Norman...

PANYNJ Announces SWF Marketing Campaign

PANYNJ Announces SWF Marketing Campaign

New York Governor Andrew Cuomo this week announced several major Port Authority of New York and New Jersey (PANYNJ) initiatives to re-energize New York Stewart International Airport (SWF), including a new carrier incentive program, as well as a marketing campaign...

SAN Promotes Hampton Brown

SAN Promotes Hampton Brown

The San Diego County Regional Airport Authority this week promoted Hampton Brown to vice president, revenue generation, marketing and innovation at San Diego International Airport (SAN). Brown, who was promoted following a nationwide search, has been with SAN since...

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In This Issue

 

Tech Helps Personalize The Traveler Journey

2024 Customer Service Issue

Airport Programs Build Customer Loyalty

2024 Customer Service Issue

Concessions Give Back With Charitable Focus

2024 Customer Service Issue

Robotic Coffee Options Fill Gap

2024 Customer Service Issue

JFK Millennium Partners’ Vision For JFK T6

2024 Customer Service Issue

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