Latest News
AX Awards Nominations Now Open!
AXN is seeking nominations for its 2025 Airport Experience Awards. We’re looking for the most exciting and innovative concepts, the best operators and the most effective airport concessions teams. Check out the full list of awards categories and reviews the rules and instructions here. Remember, nominations are open to subscribers only, so if you haven’t yet subscribed, please do so here.
ACI-NA Praises Airport Support in Infrastructure Plan
Airports Council International-North America (ACI-NA) this week came out in support of President Joe Biden’s American Jobs Plan, which would provide $25 billion in funding to support America’s airport infrastructure. The support for airports is included in the $2...
LEX Launches Fan-Based Clean Air System
Blue Grass Airport (LEX) said this week it has installed the Big Ass Fans Clean Air System, providing air disinfection technology in the terminal that ensures a safer, healthier space for staff and patrons alike. Proven to significantly and safely reduce aerosolized...
XpresSpa Expands COVID-19 Testing Offering
XpresSpa Group said this week its XpresCheck division is expanding its rapid COVID-19 testing efforts by offering travelers another option, the Accula SARS-CoV-2 test from Thermo Fisher Scientific. The testing protocol has received an Emergency Use Authorization from...
TPA Launches Online Food Ordering
Tampa International Airport (TPA) this week launched a new food ordering service, TPA to Go, to provide meals, snacks and drinks to travelers throughout the airport. TPA to Go is powered by the e-commerce platform, Grab, and AtYourGate, and is aimed at providing...
View Smart Windows Planned for ORD
View, the market leader in smart glass, said that its smart windows will be installed in the new 350,000-square-foot expansion of Terminal 5 at Chicago’s O’Hare International Airport (ORD). View Smart Windows use artificial intelligence to optimize the amount of...
ACI World Touts Tech Investments for Recovery
Airports Council International (ACI) World this month issued a report revealing that airports have accelerated investments in technology to aid in recovery from the COVID-19 pandemic. ACI World’s annual “Airport IT Trends Survey”, which is part of SITA’s ‘Air...
SPARK Unveils Brand Partner Program
The Vancouver-based SPARK Group of Companies this week launched a new, multi-faceted sales and promotions solution, the Brand Partner Program, to train and support workers to drive global luxury brands at travel retail. Recruited and employed by SPARK, brand partners...
Swyft Launches Contactless Airport Shopping
Swyft this month launched a contactless shopping technology that is already being rolled at major airports across the U.S. The patented technology lets travelers to use their mobile phone to complete their purchase while standing in front of kiosks/robotic stores...
Selden to Depart as ATL General Manager
John Selden will be leaving his position as general manager of Hartsfield-Jackson Atlanta International Airport (ATL) in mid-April, Atlanta Mayor Keisha Lance Bottoms said this week. Selden, who has been ATL general manager since 2018, will be taking a new position in...
reachTV to Take Over CNN Airport Screens
Linear short-form television network reachTV announced this week it is taking over CNN Airport screens at more than 15 major U.S. airports. CNN announced several months ago that it was shutting down the CNN Airport Network on March 31, 2021. ReachTV is moving to...
MAGAZINE
In This Issue
Tech Helps Personalize The Traveler Journey
2024 Customer Service Issue
Airport Programs Build Customer Loyalty
2024 Customer Service Issue
Concessions Give Back With Charitable Focus
2024 Customer Service Issue
Robotic Coffee Options Fill Gap
2024 Customer Service Issue
JFK Millennium Partners’ Vision For JFK T6
2024 Customer Service Issue
VIDEO
PODCASTS
Subscribe!
Airport Experience® News offers comprehensive memberships, allowing you to personalize your level of engagement and support with AX’s growing network of news, content and events with ease. Memberships offer the flexibility to explore the resources that matter to your business the most, all rolled into just one convenient purchase each year. Join the AX community today!