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DFW Breaks Ground On New Terminal

Airport officials and project partners gathered to celebrate the official groundbreaking of Dallas Fort Worth International Airport (DFW)’s Terminal F project. The new terminal — the airport’s sixth and first new terminal since 2005 — is scheduled to open in 2027 and...

Piccolo To Retire From SRQ

Fredrick (Rick) Piccolo, president and CEO of Sarasota Bradenton International Airport (SRQ), will retire on June 30, 2025, and will continue to serve in an advisory role after that date for a further six months, the airport announced.  Piccolo has been leading SRQ...

Krauter Appointed Incoming CEO Of CVG

Lawrence J. Krauter, has been named incoming CEO of Cincinnati/Northern Kentucky International Airport (CVG), the airport board announced. He will succeed Candace McGraw, who is retiring after serving 15 years with the airport. Krauter will start at CVG effective...

Michael Stephens Named TPA CEO

The Hillsborough County Aviation Authority (HCAA) board of directors has voted to appoint Tampa International Airport (TPA) executive vice president and general counsel Michael Stephens as its next CEO, following current CEO Joe Lopano’s retirement. Stephens, who has...

DSM Appoints Mulcahy As Executive Director

The Des Moines Airport Authority Board of Directors has voted to appoint Brian Mulcahy as the next executive director of the Authority, overseeing Des Moines International Airport (DSM). Mulcahy, who joined the Authority in 2011 and currently serves as assistant...

AX Awards Nominations Now Open!

AXN is seeking nominations for its 2025 Airport Experience Awards. We’re looking for the most exciting and innovative concepts, the best operators and the most effective airport concessions teams. Check out the full list of awards categories and reviews the rules and instructions here. Remember, nominations are open to subscribers only, so if you haven’t yet subscribed, please do so here

ACI-NA Praises Airport Support in Infrastructure Plan

ACI-NA Praises Airport Support in Infrastructure Plan

Airports Council International-North America (ACI-NA) this week came out in support of President Joe Biden’s American Jobs Plan, which would provide $25 billion in funding to support America’s airport infrastructure. The support for airports is included in the $2...

LEX Launches Fan-Based Clean Air System

LEX Launches Fan-Based Clean Air System

Blue Grass Airport (LEX) said this week it has installed the Big Ass Fans Clean Air System, providing air disinfection technology in the terminal that ensures a safer, healthier space for staff and patrons alike. Proven to significantly and safely reduce aerosolized...

XpresSpa Expands COVID-19 Testing Offering

XpresSpa Expands COVID-19 Testing Offering

XpresSpa Group said this week its XpresCheck division is expanding its rapid COVID-19 testing efforts by offering travelers another option, the Accula SARS-CoV-2 test from Thermo Fisher Scientific. The testing protocol has received an Emergency Use Authorization from...

TPA Launches Online Food Ordering

TPA Launches Online Food Ordering

Tampa International Airport (TPA) this week launched a new food ordering service, TPA to Go, to provide meals, snacks and drinks to travelers throughout the airport. TPA to Go is powered by the e-commerce platform, Grab, and AtYourGate, and is aimed at providing...

View Smart Windows Planned for ORD

View Smart Windows Planned for ORD

View, the market leader in smart glass, said that its smart windows will be installed in the new 350,000-square-foot expansion of Terminal 5 at Chicago’s O’Hare International Airport (ORD). View Smart Windows use artificial intelligence to optimize the amount of...

ACI World Touts Tech Investments for Recovery

ACI World Touts Tech Investments for Recovery

Airports Council International (ACI) World this month issued a report revealing that airports have accelerated investments in technology to aid in recovery from the COVID-19 pandemic. ACI World’s annual “Airport IT Trends Survey”, which is part of SITA’s ‘Air...

SPARK Unveils Brand Partner Program

SPARK Unveils Brand Partner Program

The Vancouver-based SPARK Group of Companies this week launched a new, multi-faceted sales and promotions solution, the Brand Partner Program, to train and support workers to drive global luxury brands at travel retail. Recruited and employed by SPARK, brand partners...

Swyft Launches Contactless Airport Shopping

Swyft Launches Contactless Airport Shopping

Swyft this month launched a contactless shopping technology that is already being rolled at major airports across the U.S. The patented technology lets travelers to use their mobile phone to complete their purchase while standing in front of kiosks/robotic stores...

Selden to Depart as ATL General Manager

Selden to Depart as ATL General Manager

John Selden will be leaving his position as general manager of Hartsfield-Jackson Atlanta International Airport (ATL) in mid-April, Atlanta Mayor Keisha Lance Bottoms said this week. Selden, who has been ATL general manager since 2018, will be taking a new position in...

reachTV to Take Over CNN Airport Screens

reachTV to Take Over CNN Airport Screens

Linear short-form television network reachTV announced this week it is taking over CNN Airport screens at more than 15 major U.S. airports. CNN announced several months ago that it was shutting down the CNN Airport Network on March 31, 2021. ReachTV is moving to...

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In This Issue

 

Tech Helps Personalize The Traveler Journey

2024 Customer Service Issue

Airport Programs Build Customer Loyalty

2024 Customer Service Issue

Concessions Give Back With Charitable Focus

2024 Customer Service Issue

Robotic Coffee Options Fill Gap

2024 Customer Service Issue

JFK Millennium Partners’ Vision For JFK T6

2024 Customer Service Issue

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