Latest News
AX Awards Nominations Now Open!
AXN is seeking nominations for its 2025 Airport Experience Awards. We’re looking for the most exciting and innovative concepts, the best operators and the most effective airport concessions teams. Check out the full list of awards categories and reviews the rules and instructions here. Remember, nominations are open to subscribers only, so if you haven’t yet subscribed, please do so here.
CLT Holds Two-day Mass Vaccination Event
Charlotte Douglas International Airport (CLT) held a two-day mass COVID-19 vaccination event specifically tailored for ease of access for airport and airline workers. The March 17-18 event was by appointment only, and was a partnership between CLT, Atrium Health, the...
Paradies Lagardère Launching MishiPay’s Scan, Pay & Go In Airports
Paradies Lagardère has introduced MishiPay’s Scan, Pay & Go technology to the U.S. airport market. Scan, Pay & Go is entirely contactless and frictionless, requiring no additional infrastructure to capture customer sales in stores. Customers select the items...
ACI World Offers New Recovery Guidance
Airports Council International (ACI) World this week published new guidance for airports to help them prepare for restart and recovery from the COVID-19 pandemic, including calls for governments to relax mandatory quarantine measures. The second edition of ACI World’s...
Lavender Named New DEN CFO
Denver International Airport (DEN) announced that former Birmingham Airport Authority (BAA) interim CEO Sylvester Lavender has been named the new chief financial officer at the airport. DEN also announced that Mike Nakornkhet will become the airport’s new deputy chief...
IND Launches On-Site COVID Testing
Indianapolis International Airport (IND) is partnering with local firm JFI Medical on a COVID-19 testing site available exclusively to passengers traveling through the airport and badged airport employees, The testing site, located in the airport terminal Baggage...
ONT Announces New Ad Sponsorship Deal
The Ontario International Airport Authority (OIAA) has announced a major advertising and sponsorship agreement with the Walters Automotive Group to bring digital and static advertising to Ontario International Airport (ONT). The year-long partnership agreement, the...
CLT Launches Healthy Building Initiative
Charlotte Douglas International Airport (CLT) this week unveiled the latest steps in its Healthy Building Initiative to combat COVID-19, including technologies to sanitize the air in the terminal and UV-C light to disinfect surfaces on escalators and moving walkways....
PRN Launches Ascend Media Network
Looking to fill a void after CNN ended the CNN Airport Network early this year, PRN this week announced the launch of Ascend Media Network to provide airport travelers with a modern viewing experience and provide brands an innovative advertising platform. “We've lined...
Fraport Tennessee Brings Hot Chicken to BNA
Fraport Tennessee, well-known local food truck proprietor Aqui Hines, and Air Ventures announced this week the launch of 400 Degrees to bring Nashville’s famed hot chicken to travelers at Nashville International Airport (BNA). "With 400 Degrees at BNA, we're serving...
HMSHost Celebrates Women’s History Month with Chocolate
HMSHost is looking amplify awareness of gender equality and celebrate female empowerment during Women’s History Month with the launch of two limited-release chocolate bars in participating airport and other travel locations. The HMSHost “inspire” Milk Chocolate bar...
MAGAZINE
In This Issue
Tech Helps Personalize The Traveler Journey
2024 Customer Service Issue
Airport Programs Build Customer Loyalty
2024 Customer Service Issue
Concessions Give Back With Charitable Focus
2024 Customer Service Issue
Robotic Coffee Options Fill Gap
2024 Customer Service Issue
JFK Millennium Partners’ Vision For JFK T6
2024 Customer Service Issue
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