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DFW Breaks Ground On New Terminal

Airport officials and project partners gathered to celebrate the official groundbreaking of Dallas Fort Worth International Airport (DFW)’s Terminal F project. The new terminal — the airport’s sixth and first new terminal since 2005 — is scheduled to open in 2027 and...

Piccolo To Retire From SRQ

Fredrick (Rick) Piccolo, president and CEO of Sarasota Bradenton International Airport (SRQ), will retire on June 30, 2025, and will continue to serve in an advisory role after that date for a further six months, the airport announced.  Piccolo has been leading SRQ...

Krauter Appointed Incoming CEO Of CVG

Lawrence J. Krauter, has been named incoming CEO of Cincinnati/Northern Kentucky International Airport (CVG), the airport board announced. He will succeed Candace McGraw, who is retiring after serving 15 years with the airport. Krauter will start at CVG effective...

Michael Stephens Named TPA CEO

The Hillsborough County Aviation Authority (HCAA) board of directors has voted to appoint Tampa International Airport (TPA) executive vice president and general counsel Michael Stephens as its next CEO, following current CEO Joe Lopano’s retirement. Stephens, who has...

DSM Appoints Mulcahy As Executive Director

The Des Moines Airport Authority Board of Directors has voted to appoint Brian Mulcahy as the next executive director of the Authority, overseeing Des Moines International Airport (DSM). Mulcahy, who joined the Authority in 2011 and currently serves as assistant...

AX Awards Nominations Now Open!

AXN is seeking nominations for its 2025 Airport Experience Awards. We’re looking for the most exciting and innovative concepts, the best operators and the most effective airport concessions teams. Check out the full list of awards categories and reviews the rules and instructions here. Remember, nominations are open to subscribers only, so if you haven’t yet subscribed, please do so here

CLT Holds Two-day Mass Vaccination Event

CLT Holds Two-day Mass Vaccination Event

Charlotte Douglas International Airport (CLT) held a two-day mass COVID-19 vaccination event specifically tailored for ease of access for airport and airline workers. The March 17-18 event was by appointment only, and was a partnership between CLT, Atrium Health, the...

Paradies Lagardère Launching MishiPay’s Scan, Pay & Go In Airports

Paradies Lagardère Launching MishiPay’s Scan, Pay & Go In Airports

Paradies Lagardère has introduced MishiPay’s Scan, Pay & Go technology to the U.S. airport market. Scan, Pay & Go is entirely contactless and frictionless, requiring no additional infrastructure to capture customer sales in stores. Customers select the items...

ACI World Offers New Recovery Guidance

ACI World Offers New Recovery Guidance

Airports Council International (ACI) World this week published new guidance for airports to help them prepare for restart and recovery from the COVID-19 pandemic, including calls for governments to relax mandatory quarantine measures. The second edition of ACI World’s...

Lavender Named New DEN CFO

Lavender Named New DEN CFO

Denver International Airport (DEN) announced that former Birmingham Airport Authority (BAA) interim CEO Sylvester Lavender has been named the new chief financial officer at the airport. DEN also announced that Mike Nakornkhet will become the airport’s new deputy chief...

IND Launches On-Site COVID Testing

IND Launches On-Site COVID Testing

Indianapolis International Airport (IND) is partnering with local firm JFI Medical on a COVID-19 testing site available exclusively to passengers traveling through the airport and badged airport employees, The testing site, located in the airport terminal Baggage...

ONT Announces New Ad Sponsorship Deal

ONT Announces New Ad Sponsorship Deal

The Ontario International Airport Authority (OIAA) has announced a major advertising and sponsorship agreement with the Walters Automotive Group to bring digital and static advertising to Ontario International Airport (ONT). The year-long partnership agreement, the...

CLT Launches Healthy Building Initiative

CLT Launches Healthy Building Initiative

Charlotte Douglas International Airport (CLT) this week unveiled the latest steps in its Healthy Building Initiative to combat COVID-19, including technologies to sanitize the air in the terminal and UV-C light to disinfect surfaces on escalators and moving walkways....

PRN Launches Ascend Media Network

PRN Launches Ascend Media Network

Looking to fill a void after CNN ended the CNN Airport Network early this year, PRN this week announced the launch of Ascend Media Network to provide airport travelers with a modern viewing experience and provide brands an innovative advertising platform. “We've lined...

Fraport Tennessee Brings Hot Chicken to BNA

Fraport Tennessee Brings Hot Chicken to BNA

Fraport Tennessee, well-known local food truck proprietor Aqui Hines, and Air Ventures announced this week the launch of 400 Degrees to bring Nashville’s famed hot chicken to travelers at Nashville International Airport (BNA). "With 400 Degrees at BNA, we're serving...

HMSHost Celebrates Women’s History Month with Chocolate

HMSHost Celebrates Women’s History Month with Chocolate

HMSHost is looking amplify awareness of gender equality and celebrate female empowerment during Women’s History Month with the launch of two limited-release chocolate bars in participating airport and other travel locations. The HMSHost “inspire” Milk Chocolate bar...

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In This Issue

 

Tech Helps Personalize The Traveler Journey

2024 Customer Service Issue

Airport Programs Build Customer Loyalty

2024 Customer Service Issue

Concessions Give Back With Charitable Focus

2024 Customer Service Issue

Robotic Coffee Options Fill Gap

2024 Customer Service Issue

JFK Millennium Partners’ Vision For JFK T6

2024 Customer Service Issue

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