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AX Awards Nominations Now Open!
AXN is seeking nominations for its 2025 Airport Experience Awards. We’re looking for the most exciting and innovative concepts, the best operators and the most effective airport concessions teams. Check out the full list of awards categories and reviews the rules and instructions here. Remember, nominations are open to subscribers only, so if you haven’t yet subscribed, please do so here.Â
YYZ Rolls Out COVID Safety Alert Devices
The Greater Toronto Airports Authority (GTAA), operator of Toronto Pearson International Airport (YYZ), said this week it had rolled out 1,000 COVID Safety Alert (CSA) devices to frontline GTAA employees, to help reinforce physical distancing and rapidly enable...
ORD Opens Vaccination Center
The City of Chicago and the Chicago Department of Aviation (CDA) opened a COVID-19 vaccine distribution site at O’Hare International Airport (ORD) to protect essential transportation workers who have kept the region moving throughout the pandemic. The vaccination site...
XpresCheck Covid Testing Opens at IAH
The XpresSpa Group this week announced the opening of its XpresCheck COVID-19 testing facility at Houston George Bush Intercontinental Airport (IAH). Done in partnership with United Airlines, XpresCheck’s pop-up testing facility is located in United’s Terminal E...
Few Americans Planning Spring Break Travel
The latest survey from the U.S. Travel Association (USTA) found that only 12 percent of Americans are planning to travel for spring break this year. The survey of more than 1,200 people done by Destination Analysis found interest in spring break travel has fallen in...
IND Awards Advertising Contract to Lamar
Lamar Advertising said this week the company has been awarded the advertising and sponsorship contract for the Indianapolis International Airport (IND). During the first year of the deal, Lamar will initiate a high-impact digital upgrade across the airport, featuring...
XpresCheck COVID Testing Launches at SEA
The XpresSpa Group said this week it had signed a contact with the Port of Seattle for an XpresCheck COVID-19 pop-up testing facility at Seattle-Tacoma International Airport (SEA). The XpresCheck will open in mid-March in the SEA Baggage Claim near Carousel 9 and...
STL Signs SP Plus for Parking, Shuttle Services
St. Louis Lambert International Airport (STL) this week announced that SP Plus will manage the airport’s parking and shuttle services. SP Plus’ airport division will oversee STL’s 9,001 available spaces covering the five surface lots and two parking garages at the...
Hudson Nonstop Store Opens at DAL
Hudson has unveiled its first Hudson Nonstop store using Amazon’s Just Walk Out technology at Dallas Love Field Airport (DAL), revolutionizing the in-store shopping experience for travelers with safety, speed and convenience. Located post-security near Gate 10, the...
DOT Report: Total 2020 Flights Fall to 4.7 Million
The U.S. Department of Transportation (DOT) last week released its full year Air Travel Consumer Report for 2020, finding that airlines operated 4.72 million flights last year, off more than 40 percent from the 7.94 million flights in 2019. The DOT report noted the...
SITA: Pandemic Shifted IT Spending for Airports
The COVID-19 pandemic refocused IT spending priorities for airlines and airports in 2020 with increased investments in automating the passenger journey and a focus on touchless and mobile technology, according to a new report from air transport IT provider SITA....
MAGAZINE
In This Issue
Tech Helps Personalize The Traveler Journey
2024 Customer Service Issue
Airport Programs Build Customer Loyalty
2024 Customer Service Issue
Concessions Give Back With Charitable Focus
2024 Customer Service Issue
Robotic Coffee Options Fill Gap
2024 Customer Service Issue
JFK Millennium Partners’ Vision For JFK T6
2024 Customer Service Issue
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