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DFW Breaks Ground On New Terminal

Airport officials and project partners gathered to celebrate the official groundbreaking of Dallas Fort Worth International Airport (DFW)’s Terminal F project. The new terminal — the airport’s sixth and first new terminal since 2005 — is scheduled to open in 2027 and...

Piccolo To Retire From SRQ

Fredrick (Rick) Piccolo, president and CEO of Sarasota Bradenton International Airport (SRQ), will retire on June 30, 2025, and will continue to serve in an advisory role after that date for a further six months, the airport announced.  Piccolo has been leading SRQ...

Krauter Appointed Incoming CEO Of CVG

Lawrence J. Krauter, has been named incoming CEO of Cincinnati/Northern Kentucky International Airport (CVG), the airport board announced. He will succeed Candace McGraw, who is retiring after serving 15 years with the airport. Krauter will start at CVG effective...

Michael Stephens Named TPA CEO

The Hillsborough County Aviation Authority (HCAA) board of directors has voted to appoint Tampa International Airport (TPA) executive vice president and general counsel Michael Stephens as its next CEO, following current CEO Joe Lopano’s retirement. Stephens, who has...

DSM Appoints Mulcahy As Executive Director

The Des Moines Airport Authority Board of Directors has voted to appoint Brian Mulcahy as the next executive director of the Authority, overseeing Des Moines International Airport (DSM). Mulcahy, who joined the Authority in 2011 and currently serves as assistant...

AX Awards Nominations Now Open!

AXN is seeking nominations for its 2025 Airport Experience Awards. We’re looking for the most exciting and innovative concepts, the best operators and the most effective airport concessions teams. Check out the full list of awards categories and reviews the rules and instructions here. Remember, nominations are open to subscribers only, so if you haven’t yet subscribed, please do so here. 

YYZ Rolls Out COVID Safety Alert Devices

YYZ Rolls Out COVID Safety Alert Devices

The Greater Toronto Airports Authority (GTAA), operator of Toronto Pearson International Airport (YYZ), said this week it had rolled out 1,000 COVID Safety Alert (CSA) devices to frontline GTAA employees, to help reinforce physical distancing and rapidly enable...

ORD Opens Vaccination Center

ORD Opens Vaccination Center

The City of Chicago and the Chicago Department of Aviation (CDA) opened a COVID-19 vaccine distribution site at O’Hare International Airport (ORD) to protect essential transportation workers who have kept the region moving throughout the pandemic. The vaccination site...

XpresCheck Covid Testing Opens at IAH

XpresCheck Covid Testing Opens at IAH

The XpresSpa Group this week announced the opening of its XpresCheck COVID-19 testing facility at Houston George Bush Intercontinental Airport (IAH). Done in partnership with United Airlines, XpresCheck’s pop-up testing facility is located in United’s Terminal E...

Few Americans Planning Spring Break Travel

Few Americans Planning Spring Break Travel

The latest survey from the U.S. Travel Association (USTA) found that only 12 percent of Americans are planning to travel for spring break this year. The survey of more than 1,200 people done by Destination Analysis found interest in spring break travel has fallen in...

IND Awards Advertising Contract to Lamar

IND Awards Advertising Contract to Lamar

Lamar Advertising said this week the company has been awarded the advertising and sponsorship contract for the Indianapolis International Airport (IND). During the first year of the deal, Lamar will initiate a high-impact digital upgrade across the airport, featuring...

XpresCheck COVID Testing Launches at SEA

XpresCheck COVID Testing Launches at SEA

The XpresSpa Group said this week it had signed a contact with the Port of Seattle for an XpresCheck COVID-19 pop-up testing facility at Seattle-Tacoma International Airport (SEA). The XpresCheck will open in mid-March in the SEA Baggage Claim near Carousel 9 and...

STL Signs SP Plus for Parking, Shuttle Services

STL Signs SP Plus for Parking, Shuttle Services

St. Louis Lambert International Airport (STL) this week announced that SP Plus will manage the airport’s parking and shuttle services. SP Plus’ airport division will oversee STL’s 9,001 available spaces covering the five surface lots and two parking garages at the...

Hudson Nonstop Store Opens at DAL

Hudson Nonstop Store Opens at DAL

Hudson has unveiled its first Hudson Nonstop store using Amazon’s Just Walk Out technology at Dallas Love Field Airport (DAL), revolutionizing the in-store shopping experience for travelers with safety, speed and convenience. Located post-security near Gate 10, the...

DOT Report: Total 2020 Flights Fall to 4.7 Million

DOT Report: Total 2020 Flights Fall to 4.7 Million

The U.S. Department of Transportation (DOT) last week released its full year Air Travel Consumer Report for 2020, finding that airlines operated 4.72 million flights last year, off more than 40 percent from the 7.94 million flights in 2019. The DOT report noted the...

SITA: Pandemic Shifted IT Spending for Airports

SITA: Pandemic Shifted IT Spending for Airports

The COVID-19 pandemic refocused IT spending priorities for airlines and airports in 2020 with increased investments in automating the passenger journey and a focus on touchless and mobile technology, according to a new report from air transport IT provider SITA....

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In This Issue

 

Tech Helps Personalize The Traveler Journey

2024 Customer Service Issue

Airport Programs Build Customer Loyalty

2024 Customer Service Issue

Concessions Give Back With Charitable Focus

2024 Customer Service Issue

Robotic Coffee Options Fill Gap

2024 Customer Service Issue

JFK Millennium Partners’ Vision For JFK T6

2024 Customer Service Issue

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