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DFW Breaks Ground On New Terminal

Airport officials and project partners gathered to celebrate the official groundbreaking of Dallas Fort Worth International Airport (DFW)’s Terminal F project. The new terminal — the airport’s sixth and first new terminal since 2005 — is scheduled to open in 2027 and...

Piccolo To Retire From SRQ

Fredrick (Rick) Piccolo, president and CEO of Sarasota Bradenton International Airport (SRQ), will retire on June 30, 2025, and will continue to serve in an advisory role after that date for a further six months, the airport announced.  Piccolo has been leading SRQ...

Krauter Appointed Incoming CEO Of CVG

Lawrence J. Krauter, has been named incoming CEO of Cincinnati/Northern Kentucky International Airport (CVG), the airport board announced. He will succeed Candace McGraw, who is retiring after serving 15 years with the airport. Krauter will start at CVG effective...

Michael Stephens Named TPA CEO

The Hillsborough County Aviation Authority (HCAA) board of directors has voted to appoint Tampa International Airport (TPA) executive vice president and general counsel Michael Stephens as its next CEO, following current CEO Joe Lopano’s retirement. Stephens, who has...

DSM Appoints Mulcahy As Executive Director

The Des Moines Airport Authority Board of Directors has voted to appoint Brian Mulcahy as the next executive director of the Authority, overseeing Des Moines International Airport (DSM). Mulcahy, who joined the Authority in 2011 and currently serves as assistant...

AX Awards Nominations Now Open!

AXN is seeking nominations for its 2025 Airport Experience Awards. We’re looking for the most exciting and innovative concepts, the best operators and the most effective airport concessions teams. Check out the full list of awards categories and reviews the rules and instructions here. Remember, nominations are open to subscribers only, so if you haven’t yet subscribed, please do so here. 

YYZ COVID-19 Testing Research Announced

YYZ COVID-19 Testing Research Announced

The Greater Toronto Airports Authority (GTAA) this week announced a robust new COVID-19 PCR and antigen testing research program at Toronto Pearson International Airport (YYZ). The new program, supported in part by funding from the National Research Council of Canada...

Additional Financial Relief Approved for BWI

Additional Financial Relief Approved for BWI

The Maryland Board of Public Works (BPW) this week approved additional financial relief to support food and retail concessions at Baltimore/Washington International Thurgood Marshall Airport (BWI). The new package expands on the assistance previously enacted by BWI...

ACI-NA Welcomes Strong US-Canada Relations

ACI-NA Welcomes Strong US-Canada Relations

Airports Council International – North America (ACI-NA) said this week it welcomed the first bilateral meeting between U.S. President Joe Biden and Canadian Prime Minister Justin Trudeau to further strengthen the historic bilateral relationship with the new “United...

HMSHost Launches AI Smart Kiosks at CLT

HMSHost Launches AI Smart Kiosks at CLT

HMSHost said this week it has fast-tracked the launch of the SandStar Smart Kiosks as a contactless, on-the-go option for hungry passengers at Charlotte Douglas International Airport (CLT). The new AI-powered intuitive coolers are located at the Red Star Bar in CLT’s...

Survey: Half of Americans Feel Safe Flying in 2021

Survey: Half of Americans Feel Safe Flying in 2021

A new survey by IPX 1031 found that 48 percent of Americans are optimistic about traveling in 2021, with the same percentage saying they will feel safe flying this year. The survey of more than 2,000 American also found that 72 percent said they will feel safer flying...

MAG USA Partners to Open Escape Lounge FLL

MAG USA Partners to Open Escape Lounge FLL

MAG USA said this week it is entering into a joint venture with Gideon Toal Management and Superior Hospitality Group to design, build and operate an Escape Lounge at Broward County’s Fort Lauderdale-Hollywood International Airport (FLL). The Escape Lounge, MAG USA’s...

XpresCheck To Open At DCA, IAD

XpresCheck To Open At DCA, IAD

The XpresSpa Group this week announced a contract with the Metropolitan Washington Airports Authority (MWAA) for XpresCheck COVID-19 testing facilities at Dulles International (IAD) and Reagan National (DCA) airports. The XpresCheck at IAD will build on a pop-up...

SFO Launches of COVID-19 Vaccination Pilot

SFO Launches of COVID-19 Vaccination Pilot

San Francisco International Airport (SFO) and County of San Mateo have partnered on a week-long pilot program to offer COVID-19 vaccines at the airport’s long-term parking garage. The drive-through vaccination center for healthcare workers and those more than 65 years...

Jamison Named CFO At Paradies Lagardère

Jamison Named CFO At Paradies Lagardère

John Jamison is the new executive vice president and chief financial officer at Paradies Lagardère, the company announced this week, where he will lead finance, accounting, tax, treasury, procurement and information technology, reporting directly to CEO and president,...

DCA Will Add American Express Centurion Lounge

DCA Will Add American Express Centurion Lounge

The Metropolitan Washington Airports Authority (MWAA) this week announced an agreement with American Express to construct and open its latest Centurion Lounge at Reagan Washington National Airport (DCA). This agreement will be administered by MarketPlace Development,...

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In This Issue

 

Tech Helps Personalize The Traveler Journey

2024 Customer Service Issue

Airport Programs Build Customer Loyalty

2024 Customer Service Issue

Concessions Give Back With Charitable Focus

2024 Customer Service Issue

Robotic Coffee Options Fill Gap

2024 Customer Service Issue

JFK Millennium Partners’ Vision For JFK T6

2024 Customer Service Issue

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