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AX Awards Nominations Now Open!
AXN is seeking nominations for its 2025 Airport Experience Awards. We’re looking for the most exciting and innovative concepts, the best operators and the most effective airport concessions teams. Check out the full list of awards categories and reviews the rules and instructions here. Remember, nominations are open to subscribers only, so if you haven’t yet subscribed, please do so here.Â
YYZ COVID-19 Testing Research Announced
The Greater Toronto Airports Authority (GTAA) this week announced a robust new COVID-19 PCR and antigen testing research program at Toronto Pearson International Airport (YYZ). The new program, supported in part by funding from the National Research Council of Canada...
Additional Financial Relief Approved for BWI
The Maryland Board of Public Works (BPW) this week approved additional financial relief to support food and retail concessions at Baltimore/Washington International Thurgood Marshall Airport (BWI). The new package expands on the assistance previously enacted by BWI...
ACI-NA Welcomes Strong US-Canada Relations
Airports Council International – North America (ACI-NA) said this week it welcomed the first bilateral meeting between U.S. President Joe Biden and Canadian Prime Minister Justin Trudeau to further strengthen the historic bilateral relationship with the new “United...
HMSHost Launches AI Smart Kiosks at CLT
HMSHost said this week it has fast-tracked the launch of the SandStar Smart Kiosks as a contactless, on-the-go option for hungry passengers at Charlotte Douglas International Airport (CLT). The new AI-powered intuitive coolers are located at the Red Star Bar in CLT’s...
Survey: Half of Americans Feel Safe Flying in 2021
A new survey by IPX 1031 found that 48 percent of Americans are optimistic about traveling in 2021, with the same percentage saying they will feel safe flying this year. The survey of more than 2,000 American also found that 72 percent said they will feel safer flying...
MAG USA Partners to Open Escape Lounge FLL
MAG USA said this week it is entering into a joint venture with Gideon Toal Management and Superior Hospitality Group to design, build and operate an Escape Lounge at Broward County’s Fort Lauderdale-Hollywood International Airport (FLL). The Escape Lounge, MAG USA’s...
XpresCheck To Open At DCA, IAD
The XpresSpa Group this week announced a contract with the Metropolitan Washington Airports Authority (MWAA) for XpresCheck COVID-19 testing facilities at Dulles International (IAD) and Reagan National (DCA) airports. The XpresCheck at IAD will build on a pop-up...
SFO Launches of COVID-19 Vaccination Pilot
San Francisco International Airport (SFO) and County of San Mateo have partnered on a week-long pilot program to offer COVID-19 vaccines at the airport’s long-term parking garage. The drive-through vaccination center for healthcare workers and those more than 65 years...
Jamison Named CFO At Paradies Lagardère
John Jamison is the new executive vice president and chief financial officer at Paradies Lagardère, the company announced this week, where he will lead finance, accounting, tax, treasury, procurement and information technology, reporting directly to CEO and president,...
DCA Will Add American Express Centurion Lounge
The Metropolitan Washington Airports Authority (MWAA) this week announced an agreement with American Express to construct and open its latest Centurion Lounge at Reagan Washington National Airport (DCA). This agreement will be administered by MarketPlace Development,...
MAGAZINE
In This Issue
Tech Helps Personalize The Traveler Journey
2024 Customer Service Issue
Airport Programs Build Customer Loyalty
2024 Customer Service Issue
Concessions Give Back With Charitable Focus
2024 Customer Service Issue
Robotic Coffee Options Fill Gap
2024 Customer Service Issue
JFK Millennium Partners’ Vision For JFK T6
2024 Customer Service Issue
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