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DFW Breaks Ground On New Terminal

Airport officials and project partners gathered to celebrate the official groundbreaking of Dallas Fort Worth International Airport (DFW)’s Terminal F project. The new terminal — the airport’s sixth and first new terminal since 2005 — is scheduled to open in 2027 and...

Piccolo To Retire From SRQ

Fredrick (Rick) Piccolo, president and CEO of Sarasota Bradenton International Airport (SRQ), will retire on June 30, 2025, and will continue to serve in an advisory role after that date for a further six months, the airport announced.  Piccolo has been leading SRQ...

Krauter Appointed Incoming CEO Of CVG

Lawrence J. Krauter, has been named incoming CEO of Cincinnati/Northern Kentucky International Airport (CVG), the airport board announced. He will succeed Candace McGraw, who is retiring after serving 15 years with the airport. Krauter will start at CVG effective...

Michael Stephens Named TPA CEO

The Hillsborough County Aviation Authority (HCAA) board of directors has voted to appoint Tampa International Airport (TPA) executive vice president and general counsel Michael Stephens as its next CEO, following current CEO Joe Lopano’s retirement. Stephens, who has...

DSM Appoints Mulcahy As Executive Director

The Des Moines Airport Authority Board of Directors has voted to appoint Brian Mulcahy as the next executive director of the Authority, overseeing Des Moines International Airport (DSM). Mulcahy, who joined the Authority in 2011 and currently serves as assistant...

AX Awards Nominations Now Open!

AXN is seeking nominations for its 2025 Airport Experience Awards. We’re looking for the most exciting and innovative concepts, the best operators and the most effective airport concessions teams. Check out the full list of awards categories and reviews the rules and instructions here. Remember, nominations are open to subscribers only, so if you haven’t yet subscribed, please do so here

GSP Launches “Carolina Traveler” Podcast

GSP Launches “Carolina Traveler” Podcast

Greenville-Spartanburg International Airport (GSP) this week announced the launch of a new podcast series, Carolina Traveler, to celebrate travel in and around the Upstate region of South Carolina. The podcast features community interviews as well as a...

Three Tech Firms Join Innovation Center At PIT

Three Tech Firms Join Innovation Center At PIT

Pittsburgh International Airport (PIT) said this week that three local firms have joined the airport’s xBridge innovation center where they will test and develop their products. The three firms include Carnegie Robotics, which partnered with PIT last year to roll out...

MarketPlace Launches BOS2GO Online Ordering

MarketPlace Launches BOS2GO Online Ordering

MarketPlace Logan, manager of the Boston Logan Concessions Program, this week announced the launch of BOS2GO, an online ordering platform providing passengers with a contactless and convenient way to order food and travel essentials at Boston Logan International...

EWR Adds Second XpresCheck

EWR Adds Second XpresCheck

The XpresSpa Group said this week that it is collaborating with United Airlines to add a second XpresCheck testing facility at Newark Liberty International Airport (EWR). The pop-up testing facility is located in the United Airlines’ Terminal C baggage claim area,...

U.S. DOT Making $2B Available for Airports

U.S. DOT Making $2B Available for Airports

The U.S. Department of Transportation said this month it provided guidance on the nearly $2 billion in federal grant funding available to help airports affected by COVID-19 under the Federal Aviation Administration’s (FAA) Airport Coronavirus Response Grant Program....

MSP to Offer Free COVID-19 Testing

MSP to Offer Free COVID-19 Testing

Minneapolis-St. Paul International Airport (MSP) said this week it is partnering with the Minnesota Department of Health to provide free COVID-19 testing at the airport. On its web site, MSP said the tests offered are not tied to any requirements for accessing air...

HMSHost, Starbucks Partner on Loyalty Program

HMSHost, Starbucks Partner on Loyalty Program

HMSHost this week announced a partnership with Starbucks that will fully integrate Starbucks loyalty program and mobile order and pay technology everywhere the concessionaire operates in North America. “We are thrilled to have Starbucks continue to be a major player...

Miller Hull, Woods Bagot to Design SEA Concourse

Miller Hull, Woods Bagot to Design SEA Concourse

The Port of Seattle said this week it has hired two firms, The Miller Hull Partnership and Woods Bagot, as the joint project design leaders for the $340 million Concourse C expansion project at Seattle-Tacoma International Airport (SEA). The 110,000-square-foot...

Hawaii, CLEAR Partner on Health Pass Pilot

Hawaii, CLEAR Partner on Health Pass Pilot

CLEAR said this week that is partnering with the State of Hawaii to pilot a program to use CLEAR’s Health Pass technology to enable passengers to bypass the mandatory 10-day quarantine process upon arrival by providing a negative COVID-19 test. Starting February 18th,...

Southwest Brings $20 COVID Tests to SJC

Southwest Brings $20 COVID Tests to SJC

Southwest Airlines said this week that it is working with its partner, CityHealth Urgent Care, to bring pre-flight COVID-19 tests for as little as $20 to Norman Y. Mineta San Jose International Airport (SJC). Through the partnership, CityHealth offers 72-hour...

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In This Issue

 

Tech Helps Personalize The Traveler Journey

2024 Customer Service Issue

Airport Programs Build Customer Loyalty

2024 Customer Service Issue

Concessions Give Back With Charitable Focus

2024 Customer Service Issue

Robotic Coffee Options Fill Gap

2024 Customer Service Issue

JFK Millennium Partners’ Vision For JFK T6

2024 Customer Service Issue

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