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DFW Breaks Ground On New Terminal

Airport officials and project partners gathered to celebrate the official groundbreaking of Dallas Fort Worth International Airport (DFW)’s Terminal F project. The new terminal — the airport’s sixth and first new terminal since 2005 — is scheduled to open in 2027 and...

Piccolo To Retire From SRQ

Fredrick (Rick) Piccolo, president and CEO of Sarasota Bradenton International Airport (SRQ), will retire on June 30, 2025, and will continue to serve in an advisory role after that date for a further six months, the airport announced.  Piccolo has been leading SRQ...

Krauter Appointed Incoming CEO Of CVG

Lawrence J. Krauter, has been named incoming CEO of Cincinnati/Northern Kentucky International Airport (CVG), the airport board announced. He will succeed Candace McGraw, who is retiring after serving 15 years with the airport. Krauter will start at CVG effective...

Michael Stephens Named TPA CEO

The Hillsborough County Aviation Authority (HCAA) board of directors has voted to appoint Tampa International Airport (TPA) executive vice president and general counsel Michael Stephens as its next CEO, following current CEO Joe Lopano’s retirement. Stephens, who has...

DSM Appoints Mulcahy As Executive Director

The Des Moines Airport Authority Board of Directors has voted to appoint Brian Mulcahy as the next executive director of the Authority, overseeing Des Moines International Airport (DSM). Mulcahy, who joined the Authority in 2011 and currently serves as assistant...

AX Awards Nominations Now Open!

AXN is seeking nominations for its 2025 Airport Experience Awards. We’re looking for the most exciting and innovative concepts, the best operators and the most effective airport concessions teams. Check out the full list of awards categories and reviews the rules and instructions here. Remember, nominations are open to subscribers only, so if you haven’t yet subscribed, please do so here. 

KCI Unveils Plans For Inclusive Play Area

KCI Unveils Plans For Inclusive Play Area

The Kansas City Aviation Department this week said it is partnering with Variety KC to design and develop an inclusive play area for children that will make the New Terminal at Kansas City International Airport (KCI) one of the most accessible airport terminals in the...

BWI Provides Space For Non-Profits To Raise Awareness

BWI Provides Space For Non-Profits To Raise Awareness

Baltimore/Washington International Thurgood Marshall Airport (BWI) said this week it will again offer local charitable nonprofits the opportunity to increase public awareness among airport travelers through the Community Partners Program. The free program provides...

XpresSpa Announces Testing Initiative for Dutch Flights

XpresSpa Announces Testing Initiative for Dutch Flights

The XpresSpa Group said this week it is working with major air carriers flying out of John F. Kennedy International’s Terminal 4 (JFK), Newark Liberty International Airport (EWR) and Boston’s Logan International Airport (BOS) to ensure passengers and crew are...

OAK Launches Vending Machines For COVID Tests

OAK Launches Vending Machines For COVID Tests

Oakland International Airport (OAK) is now selling at-home COVID-19 test kits in vending machines located at both its terminals. The At-Home Saliva RT-PCT test from digital health company Wellness 4 Humanity provides customers a contactless way to buy the kit, provide...

BWI Launches LiDAR Pilot Program for Social Distancing

BWI Launches LiDAR Pilot Program for Social Distancing

Baltimore/Washington International Thurgood Marshall Airport (BWI) this week launched a pilot program using Light Detection and Ranging (LiDAR) technology and software from partner CrowdVision to monitor, analyze and report on physical distancing at the airport’s B...

XpresCheck Testing To Open At IAH, EWR

XpresCheck Testing To Open At IAH, EWR

The XpresSpa Group said this week it plans to open new XpresCheck testing facilities in the United Airlines airport terminals in Houston’s George Bush Intercontinental Airport (IAH) and Newark Liberty International Airport (EWR). XpresCheck will begin building a...

PVD To Test UV Light Cleaning Technology

PVD To Test UV Light Cleaning Technology

The Rhode Island Airport Corporation (RIAC) said it will begin testing a new device using ultra-violet (UV) light as part of its cleaning arsenal at T. F. Green Airport (PVD). Starting this week NuvaWave’s UVC Handheld Device, developed by Innovators, will be deployed...

City Launches Rent Relief For SFO Concession Tenants

City Launches Rent Relief For SFO Concession Tenants

San Francisco Mayor London Breed has signed an ordinance authorizing San Francisco International Airport (SFO) to launch a rent relief program for airport concession tenants, in which lease agreements will be modified to waive certain rent and fees. The value of the...

MKE Beefs Up Anti-Human Trafficking Program

MKE Beefs Up Anti-Human Trafficking Program

Milwaukee Mitchell International Airport (MKE) this week became the latest U.S. airport to launch efforts to identify and stop human trafficking, as the airport introduced signage throughout the terminal asking for help in spotting signs of human trafficking. MKE said...

LAX Adds Rapid COVID-19 Tests

LAX Adds Rapid COVID-19 Tests

Los Angeles International Airport (LAX) this week said it is now offering rapid antigen COVID-19 tests with results in 30 minutes in addition to the rapid Polymerase Chain Reaction (PCR) tests with results in as little as 3-5 hours already available through the...

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In This Issue

 

Tech Helps Personalize The Traveler Journey

2024 Customer Service Issue

Airport Programs Build Customer Loyalty

2024 Customer Service Issue

Concessions Give Back With Charitable Focus

2024 Customer Service Issue

Robotic Coffee Options Fill Gap

2024 Customer Service Issue

JFK Millennium Partners’ Vision For JFK T6

2024 Customer Service Issue

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