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AX Awards Nominations Now Open!
AXN is seeking nominations for its 2025 Airport Experience Awards. We’re looking for the most exciting and innovative concepts, the best operators and the most effective airport concessions teams. Check out the full list of awards categories and reviews the rules and instructions here. Remember, nominations are open to subscribers only, so if you haven’t yet subscribed, please do so here.
MDW and SSP America Open Local Favorite R.J. Grunt’s
A Chicago culinary landmark has landed at Chicago Midway International Airport (MDW) with the opening of the airport’s first R.J. Grunt’s. The restaurant is known for its burgers, hand-spun milkshakes and sandwiches. The cafe has been a Lincoln Park staple since 1971...
GSP Opens Soccer-Themed Restaurant
Greenville-Spartanburg International Airport (GSP) leaders celebrated the opening of the airport’s latest eatery, a soccer-themed bar and restaurant named after the city’s professional team, the Greenville Triumph. The Triumph Taproom, now open in Concourse A and...
XWELL Opens New XpresSpa At PHL
Philadelphia International Airport (PHL) and XWELL celebrated the launch of a new Terminal B XpresSpa this week. Located near Gate B2, PHL’s first XpresSpa location features a Ceragem therapeutic thermal massager, Clockwork MiNiCURE and Human Touch automated massage...
U.S. Travel Association Offers Checklist For Industry Improvement
The U.S. Travel Association’s Commission on Seamless and Secure Travel has identified key metrics for industry improvement after a research visit to major U.K. airports. Chaired by former acting secretary of the Department of Homeland Security Kevin McAleenan, the...
IAD Opens New “Just Walk Out” Store
Washington Dulles International Airport (IAD) has launched its latest retail concept employing Amazon’s Just Walk Out technology: Hudson Nonstop, located in Terminal A. The store offers travelers access to snacks, beverages, souvenirs and travel essentials in a...
Mark Berg Appointed RTAA CCO
The Reno-Tahoe Airport Authority (RTAA) has named Mark Berg its new chief commercial officer. Berg previously served as the managing director of corporate real estate for Hawaiian Airlines, where he was responsible for airport and non-airport property management,...
WHSNA And iCleanse Launch Phone Disinfectant For Travelers
WH Smith North America (WHSNA) and UV-based disinfectant and advertising company iCleanse have partnered to launch a new phone sanitizing system now available at WHSNA locations. iCleanse’s technology uses UV-C light to disinfect phones in 15 seconds, during which its...
SFO Opens Final Phase Of Terminal 1
San Francisco International Airport (SFO) has opened the final section of its new $2.5 billion Harvey Milk Terminal 1. The fourth and final phase of the project includes a new north check-in lobby; a new mezzanine-level security checkpoint; two additional aircraft...
Port Authority Opens Free Dropoff And Pickup Lot at JFK
The Port Authority of New York and New Jersey has announced the opening of a free drop-off, pickup and waiting lot at John F. Kennedy International Airport (JFK)’s AirTrain JFK station at Lefferts Boulevard, designed to mitigate heavy traffic conditions during the...
HMSHost And NASCAR Bring New Drafthouse to STL
Concessionaire HMSHost (part of the Avolta family of travel food and retail brands) and NASCAR motorsports have launched a new pit stop at St. Louis Lambert International Airport (STL): the NASCAR Drafthouse, a full-service restaurant and bar now open in Terminal 1....
MAGAZINE
In This Issue
Tech Helps Personalize The Traveler Journey
2024 Customer Service Issue
Airport Programs Build Customer Loyalty
2024 Customer Service Issue
Concessions Give Back With Charitable Focus
2024 Customer Service Issue
Robotic Coffee Options Fill Gap
2024 Customer Service Issue
JFK Millennium Partners’ Vision For JFK T6
2024 Customer Service Issue
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