Latest News
AX Awards Nominations Now Open!
AXN is seeking nominations for its 2025 Airport Experience Awards. We’re looking for the most exciting and innovative concepts, the best operators and the most effective airport concessions teams. Check out the full list of awards categories and reviews the rules and instructions here. Remember, nominations are open to subscribers only, so if you haven’t yet subscribed, please do so here.Â
SFO Announces Human Trafficking Initiative
San Francisco International Airport (SFO) this week announced the launch of a new initiative to combat human trafficking, an illegal industry which often uses airports to move victims from place to place. As part of the effort, SFO has installed 910 placards in...
TPA to Become the First U.S. Airport with 5G
Tampa International Airport (TPA) said this week it will soon become the first U.S. airport to offer 5G mobile speeds to passengers across the nation's three major cellular carriers. TPA said 5G is already available on AT&T and Verizon in the Main Terminal and...
ACI-NA : $17 Billion More in Airport Losses
Airports Council International – North America (ACI-NA) this week released financial projections that show U.S. airports will lose at least $17 billion between April 2021 and March 2022 because of the prolonged decline in commercial aviation traffic resulting from the...
CNN to End Airport Network
CNN announced this week it is ending its CNN Airport Network, currently available in dozens of U.S. airports, effective March 31. In announcing the end of the CNN Airport Network after 30 years, Jeffrey Zucker, CNN president, said in a memo posted on Twitter, “The...
CDC To Require Negative COVID Test For International Arrivals
The Centers for Disease Control and Prevention (CDC) this week said it is expanding the requirement for a negative COVID-19 test to all air passengers entering the U.S., beginning January 26. Under the new requirements, air passengers will be required to get a test...
Hudson to Use Amazon’s Just Walk Out Technology
Leading travel retailer Hudson this week announced an agreement to use Amazon’s Just Walk Out technology in some of its travel convenience stores. Hudson Nonstop – the first Hudson store to implement Amazon’s Just Walk Out technology – will open in the first quarter...
Grab Announces Name Change to Servy
Airport e-commerce platform Grab announced it is renaming the core area of its business Servy: the enterprise self-service platform for hospitality. The Grab Airport Marketplace and Grab app will remain crucial offerings under the broader Servy umbrella of solutions,...
CVG Unveils SkySquad Traveler Assistance
Cincinnati/Northern Kentucky International Airport (CVG) this week announced the launch of SkySquad, a reservation-based curated service to improve the airport experience for anyone who needs an extra hand from their car to gate and back again. SkySquad’s...
SAT Adds to Leadership Team
The San Antonio Airport System (SAAS), operator of San Antonio International Airport (SAT), announced the appointment of Jennifer Mills Pysher as its new chief commercial officer and Michael Garnier as chief budget and administration officer. The appointments follow...
Harding Named Commercial Director at Airport Dimensions
Global lounge and airport experience specialist Airport Dimensions has appointed Darren Harding as its new commercial director. Darren brings 25 years of operational and commercial experience in the ground handling industry to his new role, where he will be...
MAGAZINE
In This Issue
Tech Helps Personalize The Traveler Journey
2024 Customer Service Issue
Airport Programs Build Customer Loyalty
2024 Customer Service Issue
Concessions Give Back With Charitable Focus
2024 Customer Service Issue
Robotic Coffee Options Fill Gap
2024 Customer Service Issue
JFK Millennium Partners’ Vision For JFK T6
2024 Customer Service Issue
VIDEO
PODCASTS
Subscribe!
Airport Experience® News offers comprehensive memberships, allowing you to personalize your level of engagement and support with AX’s growing network of news, content and events with ease. Memberships offer the flexibility to explore the resources that matter to your business the most, all rolled into just one convenient purchase each year. Join the AX community today!