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DFW Breaks Ground On New Terminal

Airport officials and project partners gathered to celebrate the official groundbreaking of Dallas Fort Worth International Airport (DFW)’s Terminal F project. The new terminal — the airport’s sixth and first new terminal since 2005 — is scheduled to open in 2027 and...

Piccolo To Retire From SRQ

Fredrick (Rick) Piccolo, president and CEO of Sarasota Bradenton International Airport (SRQ), will retire on June 30, 2025, and will continue to serve in an advisory role after that date for a further six months, the airport announced.  Piccolo has been leading SRQ...

Krauter Appointed Incoming CEO Of CVG

Lawrence J. Krauter, has been named incoming CEO of Cincinnati/Northern Kentucky International Airport (CVG), the airport board announced. He will succeed Candace McGraw, who is retiring after serving 15 years with the airport. Krauter will start at CVG effective...

Michael Stephens Named TPA CEO

The Hillsborough County Aviation Authority (HCAA) board of directors has voted to appoint Tampa International Airport (TPA) executive vice president and general counsel Michael Stephens as its next CEO, following current CEO Joe Lopano’s retirement. Stephens, who has...

DSM Appoints Mulcahy As Executive Director

The Des Moines Airport Authority Board of Directors has voted to appoint Brian Mulcahy as the next executive director of the Authority, overseeing Des Moines International Airport (DSM). Mulcahy, who joined the Authority in 2011 and currently serves as assistant...

AX Awards Nominations Now Open!

AXN is seeking nominations for its 2025 Airport Experience Awards. We’re looking for the most exciting and innovative concepts, the best operators and the most effective airport concessions teams. Check out the full list of awards categories and reviews the rules and instructions here. Remember, nominations are open to subscribers only, so if you haven’t yet subscribed, please do so here. 

SFO Announces Human Trafficking Initiative

SFO Announces Human Trafficking Initiative

San Francisco International Airport (SFO) this week announced the launch of a new initiative to combat human trafficking, an illegal industry which often uses airports to move victims from place to place. As part of the effort, SFO has installed 910 placards in...

TPA to Become the First U.S. Airport with 5G

TPA to Become the First U.S. Airport with 5G

Tampa International Airport (TPA) said this week it will soon become the first U.S. airport to offer 5G mobile speeds to passengers across the nation's three major cellular carriers. TPA said 5G is already available on AT&T and Verizon in the Main Terminal and...

ACI-NA : $17 Billion More in Airport Losses

ACI-NA : $17 Billion More in Airport Losses

Airports Council International – North America (ACI-NA) this week released financial projections that show U.S. airports will lose at least $17 billion between April 2021 and March 2022 because of the prolonged decline in commercial aviation traffic resulting from the...

CNN to End Airport Network

CNN to End Airport Network

CNN announced this week it is ending its CNN Airport Network, currently available in dozens of U.S. airports, effective March 31. In announcing the end of the CNN Airport Network after 30 years, Jeffrey Zucker, CNN president, said in a memo posted on Twitter, “The...

CDC To Require Negative COVID Test For International Arrivals

CDC To Require Negative COVID Test For International Arrivals

The Centers for Disease Control and Prevention (CDC) this week said it is expanding the requirement for a negative COVID-19 test to all air passengers entering the U.S., beginning January 26. Under the new requirements, air passengers will be required to get a test...

Hudson to Use Amazon’s Just Walk Out Technology

Hudson to Use Amazon’s Just Walk Out Technology

Leading travel retailer Hudson this week announced an agreement to use Amazon’s Just Walk Out technology in some of its travel convenience stores. Hudson Nonstop – the first Hudson store to implement Amazon’s Just Walk Out technology – will open in the first quarter...

Grab Announces Name Change to Servy

Grab Announces Name Change to Servy

Airport e-commerce platform Grab announced it is renaming the core area of its business Servy: the enterprise self-service platform for hospitality. The Grab Airport Marketplace and Grab app will remain crucial offerings under the broader Servy umbrella of solutions,...

CVG Unveils SkySquad Traveler Assistance

CVG Unveils SkySquad Traveler Assistance

Cincinnati/Northern Kentucky International Airport (CVG) this week announced the launch of SkySquad, a reservation-based curated service to improve the airport experience for anyone who needs an extra hand from their car to gate and back again. SkySquad’s...

SAT Adds to Leadership Team

SAT Adds to Leadership Team

The San Antonio Airport System (SAAS), operator of San Antonio International Airport (SAT), announced the appointment of Jennifer Mills Pysher as its new chief commercial officer and Michael Garnier as chief budget and administration officer. The appointments follow...

Harding Named Commercial Director at Airport Dimensions

Harding Named Commercial Director at Airport Dimensions

Global lounge and airport experience specialist Airport Dimensions has appointed Darren Harding as its new commercial director. Darren brings 25 years of operational and commercial experience in the ground handling industry to his new role, where he will be...

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In This Issue

 

Tech Helps Personalize The Traveler Journey

2024 Customer Service Issue

Airport Programs Build Customer Loyalty

2024 Customer Service Issue

Concessions Give Back With Charitable Focus

2024 Customer Service Issue

Robotic Coffee Options Fill Gap

2024 Customer Service Issue

JFK Millennium Partners’ Vision For JFK T6

2024 Customer Service Issue

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