Latest News
AX Awards Nominations Now Open!
AXN is seeking nominations for its 2025 Airport Experience Awards. We’re looking for the most exciting and innovative concepts, the best operators and the most effective airport concessions teams. Check out the full list of awards categories and reviews the rules and instructions here. Remember, nominations are open to subscribers only, so if you haven’t yet subscribed, please do so here.Â
Bennett Joins Paslay Management Group
Professional management firm Paslay Management Group (PMG) announced that airport industry veteran James Bennett is joining the company as a principal, where he will serve in a strategic leadership role. Bennett has served as CEO at airports large and small, both...
ACI-NA Congratulates Buttigieg on DOT Nomination
Airports Council International – North America (ACI-NA) this week congratulated former South Bend, IN mayor and presidential candidate Pete Buttigieg on his selection as President-elect Joe Biden’s nominee for Secretary of the U.S. Department of Transportation. “I...
PIT Announces Optional COVID-19 Testing
Pittsburgh International Airport (PIT) announced it is partnering with TACKL Health to offer optional COVID-19 testing for arriving and departing passengers beginning next week. The testing program is scheduled to launch inside PIT’s Airside Terminal beginning in...
MCO Installs EvenFlow Crowd Radar System
The Greater Orlando Aviation Authority (GOAA), operator of Orlando International Airport (MCO), said it is collaborating with technology company Synect on a pilot program for the Evenflow Crowd Radar system that measures the number of people at the gate areas and...
MAG USA Partners on PBI Escape Lounge
MAG USA said this week that it is partnering with Gideon Toal Management Services on the opening of Escape Lounge PBI at Palm Beach International Airport (PBI). Located just past security on Concourse B, Escape Lounge PBI is open to all travelers regardless of airline...
Paradies Lagardère Opens MKE No Boundaries
Milwaukee’s Mitchell International Airport (MKE) this week announced the opening of the No Boundaries retail store to be operated by Paradies Lagardère inside the Main Terminal. The store will offer a variety of outerwear clothing, equipment, and accessories from...
Port of Portland OKs Min. Wage Requirement for PDX Workers
The Port of Portland this week approved a new minimum wage requirement for companies that employ baggage handlers, security officers, wheelchair agents, airplane and terminal cleaners, and other workers at Portland International Airport (PDX). Airport businesses will...
COVID-19 Testing Sites Announced for ORD, MDW
The Chicago Department of Aviation (CDA) this week announced that Doctors Test Centers (DTC), in connection with Simple Laboratories, has been selected to operate a new and robust COVID-19 testing program at both O’Hare (ORD) and Midway International (MDW) airports...
Delaware North Opens Bokamper’s at FLL
Delaware North has announced the opening of its latest restaurant at Fort Lauderdale-Hollywood International Airport (FLL), Bokamper’s Sports Bar & Grill, a popular casual-dining concept founded in South Florida. Located in Terminal 3 in the E-F connector, the...
Fitch: Airline Ratings Pressure To Continue Into 2021
Fitch Ratings expects operating conditions to improve for the global airline sector in 2021, but only relative to the unprecedented downturn in 2020. Spiking coronavirus cases in various regions and inconsistent travel restrictions will keep airline traffic low, at...
MAGAZINE
In This Issue
Tech Helps Personalize The Traveler Journey
2024 Customer Service Issue
Airport Programs Build Customer Loyalty
2024 Customer Service Issue
Concessions Give Back With Charitable Focus
2024 Customer Service Issue
Robotic Coffee Options Fill Gap
2024 Customer Service Issue
JFK Millennium Partners’ Vision For JFK T6
2024 Customer Service Issue
VIDEO
PODCASTS
Subscribe!
Airport Experience® News offers comprehensive memberships, allowing you to personalize your level of engagement and support with AX’s growing network of news, content and events with ease. Memberships offer the flexibility to explore the resources that matter to your business the most, all rolled into just one convenient purchase each year. Join the AX community today!