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DFW Breaks Ground On New Terminal

Airport officials and project partners gathered to celebrate the official groundbreaking of Dallas Fort Worth International Airport (DFW)’s Terminal F project. The new terminal — the airport’s sixth and first new terminal since 2005 — is scheduled to open in 2027 and...

Piccolo To Retire From SRQ

Fredrick (Rick) Piccolo, president and CEO of Sarasota Bradenton International Airport (SRQ), will retire on June 30, 2025, and will continue to serve in an advisory role after that date for a further six months, the airport announced.  Piccolo has been leading SRQ...

Krauter Appointed Incoming CEO Of CVG

Lawrence J. Krauter, has been named incoming CEO of Cincinnati/Northern Kentucky International Airport (CVG), the airport board announced. He will succeed Candace McGraw, who is retiring after serving 15 years with the airport. Krauter will start at CVG effective...

Michael Stephens Named TPA CEO

The Hillsborough County Aviation Authority (HCAA) board of directors has voted to appoint Tampa International Airport (TPA) executive vice president and general counsel Michael Stephens as its next CEO, following current CEO Joe Lopano’s retirement. Stephens, who has...

DSM Appoints Mulcahy As Executive Director

The Des Moines Airport Authority Board of Directors has voted to appoint Brian Mulcahy as the next executive director of the Authority, overseeing Des Moines International Airport (DSM). Mulcahy, who joined the Authority in 2011 and currently serves as assistant...

AX Awards Nominations Now Open!

AXN is seeking nominations for its 2025 Airport Experience Awards. We’re looking for the most exciting and innovative concepts, the best operators and the most effective airport concessions teams. Check out the full list of awards categories and reviews the rules and instructions here. Remember, nominations are open to subscribers only, so if you haven’t yet subscribed, please do so here. 

Bennett Joins Paslay Management Group

Bennett Joins Paslay Management Group

Professional management firm Paslay Management Group (PMG) announced that airport industry veteran James Bennett is joining the company as a principal, where he will serve in a strategic leadership role. Bennett has served as CEO at airports large and small, both...

ACI-NA Congratulates Buttigieg on DOT Nomination

ACI-NA Congratulates Buttigieg on DOT Nomination

Airports Council International – North America (ACI-NA) this week congratulated former South Bend, IN mayor and presidential candidate Pete Buttigieg on his selection as President-elect Joe Biden’s nominee for Secretary of the U.S. Department of Transportation. “I...

PIT Announces Optional COVID-19 Testing

PIT Announces Optional COVID-19 Testing

Pittsburgh International Airport (PIT) announced it is partnering with TACKL Health to offer optional COVID-19 testing for arriving and departing passengers beginning next week. The testing program is scheduled to launch inside PIT’s Airside Terminal beginning in...

MCO Installs EvenFlow Crowd Radar System

MCO Installs EvenFlow Crowd Radar System

The Greater Orlando Aviation Authority (GOAA), operator of Orlando International Airport (MCO), said it is collaborating with technology company Synect on a pilot program for the Evenflow Crowd Radar system that measures the number of people at the gate areas and...

MAG USA Partners on PBI Escape Lounge

MAG USA Partners on PBI Escape Lounge

MAG USA said this week that it is partnering with Gideon Toal Management Services on the opening of Escape Lounge PBI at Palm Beach International Airport (PBI). Located just past security on Concourse B, Escape Lounge PBI is open to all travelers regardless of airline...

Paradies Lagardère Opens MKE No Boundaries

Paradies Lagardère Opens MKE No Boundaries

Milwaukee’s Mitchell International Airport (MKE) this week announced the opening of the No Boundaries retail store to be operated by Paradies Lagardère inside the Main Terminal. The store will offer a variety of outerwear clothing, equipment, and accessories from...

Port of Portland OKs Min. Wage Requirement for PDX Workers

Port of Portland OKs Min. Wage Requirement for PDX Workers

The Port of Portland this week approved a new minimum wage requirement for companies that employ baggage handlers, security officers, wheelchair agents, airplane and terminal cleaners, and other workers at Portland International Airport (PDX). Airport businesses will...

COVID-19 Testing Sites Announced for ORD, MDW

COVID-19 Testing Sites Announced for ORD, MDW

The Chicago Department of Aviation (CDA) this week announced that Doctors Test Centers (DTC), in connection with Simple Laboratories, has been selected to operate a new and robust COVID-19 testing program at both O’Hare (ORD) and Midway International (MDW) airports...

Delaware North Opens Bokamper’s at FLL

Delaware North Opens Bokamper’s at FLL

Delaware North has announced the opening of its latest restaurant at Fort Lauderdale-Hollywood International Airport (FLL), Bokamper’s Sports Bar & Grill, a popular casual-dining concept founded in South Florida. Located in Terminal 3 in the E-F connector, the...

Fitch: Airline Ratings Pressure To Continue Into 2021

Fitch: Airline Ratings Pressure To Continue Into 2021

Fitch Ratings expects operating conditions to improve for the global airline sector in 2021, but only relative to the unprecedented downturn in 2020. Spiking coronavirus cases in various regions and inconsistent travel restrictions will keep airline traffic low, at...

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In This Issue

 

Tech Helps Personalize The Traveler Journey

2024 Customer Service Issue

Airport Programs Build Customer Loyalty

2024 Customer Service Issue

Concessions Give Back With Charitable Focus

2024 Customer Service Issue

Robotic Coffee Options Fill Gap

2024 Customer Service Issue

JFK Millennium Partners’ Vision For JFK T6

2024 Customer Service Issue

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