Latest News
AX Awards Nominations Now Open!
AXN is seeking nominations for its 2025 Airport Experience Awards. We’re looking for the most exciting and innovative concepts, the best operators and the most effective airport concessions teams. Check out the full list of awards categories and reviews the rules and instructions here. Remember, nominations are open to subscribers only, so if you haven’t yet subscribed, please do so here.
Powell’s Books Returns to PDX
The world’s largest independent bookstore, Powell’s Books, will make its return to Portland International Airport (PDX) after a vote by the Port of Portland Board of Commissioners approved a seven-year lease agreement with the transit facility. A Portland institution...
AAAE Releases New Guide To Managing Capital Improvement Programs
The American Association of Airport Executives’ (AAAE) Airport Consortium on Transformation (ACT) has released new research detailing the most effective ways to manage airport Capital Improvement Programs (CIPs). Containing research by investment and consulting firms...
YVR To Open New Donut Shop
Vancouver International Airport (YVR) commemorated last week’s National Donut Day with plans to open an airport location of a beloved local brand, Lee’s Donuts. “We're celebrating National Donut Day with big news,” the airport posted on its official Twitter (X)...
JFKIAT And Capital One Travel Partner For Lounge
JFKIAT, the operator of Terminal 4 at John F. Kennedy International Airport (JFK), and Capital One Travel have partnered to bring a new Capital One Lounge to JFK. The 13,000-square-foot lounge will be located in T4’s retail hall and will serve as a tribute to New York...
ONT Appoints Heinonen As CFO
The Ontario International Airport Authority (OIAA) announced the appointment of Celeste Heinonen as chief financial officer. She is responsible for overseeing financial goals and objectives, creating financial plans and devising annual operating and capital budgets....
YVR Launches Travel Rehearsal Program
Vancouver International Airport (YVR) has launched a Travel Rehearsal Program, an initiative that offers support to passengers with disabilities or diverse needs. Those travelers can book a time to visit YVR in advance of a booked trip to practice their upcoming...
SSP America Promotes Stanton
SSP Canada and SSP America, divisions of SSP Group, have promoted Bob Stanton to senior vice president of business development. The promotion comes as SSP is seeing gains in its Canadian and United States portfolio, the company said. With SSP Canada and SSP America...
CLT Debuts New Overlook
Charlotte Douglas International Airport (CLT) has re-opened its publicly accessible Airport Overlook, the airport’s fifth dedicated Overlook since 1937. The newly designed 600,000-square-foot area offers community members the chance to observe the airfield, skyline,...
MYR Breaks Ground On Terminal Expansion
Airport staff and community leaders marked the kickoff of Myrtle Beach International Airport (MYR)’s latest project, the $95-million Concourse A expansion. The expansion — which was previously planned for 2018 but delayed due to the COVID-19 pandemic — will add six...
Gameway Opens New Lounge At DFW
Video game lounge company Gameway has opened a new location at Dallas/Fort Worth International Airport (DFW). Located in Terminal E, the Gameway Ultra lounge features both of-the-moment and retro gaming platforms as well as a menu of snacks and beverages for...
MAGAZINE
In This Issue
Tech Helps Personalize The Traveler Journey
2024 Customer Service Issue
Airport Programs Build Customer Loyalty
2024 Customer Service Issue
Concessions Give Back With Charitable Focus
2024 Customer Service Issue
Robotic Coffee Options Fill Gap
2024 Customer Service Issue
JFK Millennium Partners’ Vision For JFK T6
2024 Customer Service Issue
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