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DFW Breaks Ground On New Terminal

Airport officials and project partners gathered to celebrate the official groundbreaking of Dallas Fort Worth International Airport (DFW)’s Terminal F project. The new terminal — the airport’s sixth and first new terminal since 2005 — is scheduled to open in 2027 and...

Piccolo To Retire From SRQ

Fredrick (Rick) Piccolo, president and CEO of Sarasota Bradenton International Airport (SRQ), will retire on June 30, 2025, and will continue to serve in an advisory role after that date for a further six months, the airport announced.  Piccolo has been leading SRQ...

Krauter Appointed Incoming CEO Of CVG

Lawrence J. Krauter, has been named incoming CEO of Cincinnati/Northern Kentucky International Airport (CVG), the airport board announced. He will succeed Candace McGraw, who is retiring after serving 15 years with the airport. Krauter will start at CVG effective...

Michael Stephens Named TPA CEO

The Hillsborough County Aviation Authority (HCAA) board of directors has voted to appoint Tampa International Airport (TPA) executive vice president and general counsel Michael Stephens as its next CEO, following current CEO Joe Lopano’s retirement. Stephens, who has...

DSM Appoints Mulcahy As Executive Director

The Des Moines Airport Authority Board of Directors has voted to appoint Brian Mulcahy as the next executive director of the Authority, overseeing Des Moines International Airport (DSM). Mulcahy, who joined the Authority in 2011 and currently serves as assistant...

AX Awards Nominations Now Open!

AXN is seeking nominations for its 2025 Airport Experience Awards. We’re looking for the most exciting and innovative concepts, the best operators and the most effective airport concessions teams. Check out the full list of awards categories and reviews the rules and instructions here. Remember, nominations are open to subscribers only, so if you haven’t yet subscribed, please do so here. 

All Electric Bus Fleet at JFK, LGA, EWR

All Electric Bus Fleet at JFK, LGA, EWR

The Port Authority of New York New Jersey (PANYNJ) said this week it had completed, three months ahead of schedule, the transition to 36 electric buses and 19 accompanying charging stations at John F. Kennedy International (JFK), LaGuardia (LGA), and Newark Liberty...

CLT Launches Wait-Time App, Website

CLT Launches Wait-Time App, Website

Charlotte Douglas International Airport (CLT) this week rolled out a new website and app that provide passengers with security wait times before they arrive at the airport. The new technology from CrowdVision uses state-of-the-art Light Detection and Ranging (LIDAR)...

Fraport USA Adds 3 Restaurants at BNA

Fraport USA Adds 3 Restaurants at BNA

Fraport USA this month has opened three new dining options for travelers at Nashville International Airport (BNA), including a pre-security Green Beans Coffee Co. that’s also a venue for live music. The locally operated Green Beans Coffee is in 2,990 square feet near...

Avius Launches Touchless Feedback at ATL

Avius Launches Touchless Feedback at ATL

Avius announced this week that Gestures, its touchless AI-powered thumbs up/thumbs down survey experience, has launched at Hartsfield-Jackson Atlanta International Airport (ATL). ATL travelers can now go to a Gestures kiosk and show a thumbs-up for a positive...

Grab, 3Sixty Duty Free, Partner at DFW

Grab, 3Sixty Duty Free, Partner at DFW

Airport e-commerce platform company Grab this week announced a partnership with 3Sixty Duty Free at Dallas Fort Worth International Airport (DFW) that will enable travelers to pre-order from a large range of travel retail products, either for collection in store or...

Airport Consortium on Customer Trust Forms

Airport Consortium on Customer Trust Forms

The American Association of Airport Executives (AAAE) is joining with Los Angeles International (LAX), Dallas Fort Worth International (DFW), San Antonio International (SAT) and other airports, as well as industry stakeholders, in launching the Airport Consortium on...

CLT Adds 5 Electric Buses to Fleet

CLT Adds 5 Electric Buses to Fleet

Charlotte Douglas International Airport (CLT) said this week it is adding five electric buses to its vehicle fleet as part of the airport’s sustainability commitment to pursue fiscally responsible practices that minimize environmental impacts. CLT said these first...

ACI, IATA Reiterate Calls for Global Testing

ACI, IATA Reiterate Calls for Global Testing

Airports Council International (ACI) World and the International Air Transport Association (IATA) this week again called on governments to coordinate testing strategies as a means to safely re-open borders and re-establish global connectivity. The two organizations...

XpresCheck Testing Coming to BOS

XpresCheck Testing Coming to BOS

XpresSpa said this week it has begun construction of an XpresCheck COVID-19 testing facility at Boston Logan International Airport (BOS) that is expected to be fully operational by November. The XpresCheck at BOS will be in the International Arrival area,...

OAK Names Simon Assistant Director of Aviation-Operations

OAK Names Simon Assistant Director of Aviation-Operations

The Port of Oakland this week announced that Craig Simon has been named the new assistant director of aviation – operations for Oakland International Airport (OAK), where his duties will include planning, organizing and directing the day-to-day operations of the...

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In This Issue

 

Tech Helps Personalize The Traveler Journey

2024 Customer Service Issue

Airport Programs Build Customer Loyalty

2024 Customer Service Issue

Concessions Give Back With Charitable Focus

2024 Customer Service Issue

Robotic Coffee Options Fill Gap

2024 Customer Service Issue

JFK Millennium Partners’ Vision For JFK T6

2024 Customer Service Issue

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