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AX Awards Nominations Now Open!
AXN is seeking nominations for its 2025 Airport Experience Awards. We’re looking for the most exciting and innovative concepts, the best operators and the most effective airport concessions teams. Check out the full list of awards categories and reviews the rules and instructions here. Remember, nominations are open to subscribers only, so if you haven’t yet subscribed, please do so here.Â
All Electric Bus Fleet at JFK, LGA, EWR
The Port Authority of New York New Jersey (PANYNJ) said this week it had completed, three months ahead of schedule, the transition to 36 electric buses and 19 accompanying charging stations at John F. Kennedy International (JFK), LaGuardia (LGA), and Newark Liberty...
CLT Launches Wait-Time App, Website
Charlotte Douglas International Airport (CLT) this week rolled out a new website and app that provide passengers with security wait times before they arrive at the airport. The new technology from CrowdVision uses state-of-the-art Light Detection and Ranging (LIDAR)...
Fraport USA Adds 3 Restaurants at BNA
Fraport USA this month has opened three new dining options for travelers at Nashville International Airport (BNA), including a pre-security Green Beans Coffee Co. that’s also a venue for live music. The locally operated Green Beans Coffee is in 2,990 square feet near...
Avius Launches Touchless Feedback at ATL
Avius announced this week that Gestures, its touchless AI-powered thumbs up/thumbs down survey experience, has launched at Hartsfield-Jackson Atlanta International Airport (ATL). ATL travelers can now go to a Gestures kiosk and show a thumbs-up for a positive...
Grab, 3Sixty Duty Free, Partner at DFW
Airport e-commerce platform company Grab this week announced a partnership with 3Sixty Duty Free at Dallas Fort Worth International Airport (DFW) that will enable travelers to pre-order from a large range of travel retail products, either for collection in store or...
Airport Consortium on Customer Trust Forms
The American Association of Airport Executives (AAAE) is joining with Los Angeles International (LAX), Dallas Fort Worth International (DFW), San Antonio International (SAT) and other airports, as well as industry stakeholders, in launching the Airport Consortium on...
CLT Adds 5 Electric Buses to Fleet
Charlotte Douglas International Airport (CLT) said this week it is adding five electric buses to its vehicle fleet as part of the airport’s sustainability commitment to pursue fiscally responsible practices that minimize environmental impacts. CLT said these first...
ACI, IATA Reiterate Calls for Global Testing
Airports Council International (ACI) World and the International Air Transport Association (IATA) this week again called on governments to coordinate testing strategies as a means to safely re-open borders and re-establish global connectivity. The two organizations...
XpresCheck Testing Coming to BOS
XpresSpa said this week it has begun construction of an XpresCheck COVID-19 testing facility at Boston Logan International Airport (BOS) that is expected to be fully operational by November. The XpresCheck at BOS will be in the International Arrival area,...
OAK Names Simon Assistant Director of Aviation-Operations
The Port of Oakland this week announced that Craig Simon has been named the new assistant director of aviation – operations for Oakland International Airport (OAK), where his duties will include planning, organizing and directing the day-to-day operations of the...
MAGAZINE
In This Issue
Tech Helps Personalize The Traveler Journey
2024 Customer Service Issue
Airport Programs Build Customer Loyalty
2024 Customer Service Issue
Concessions Give Back With Charitable Focus
2024 Customer Service Issue
Robotic Coffee Options Fill Gap
2024 Customer Service Issue
JFK Millennium Partners’ Vision For JFK T6
2024 Customer Service Issue
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