Latest News
AX Awards Nominations Now Open!
AXN is seeking nominations for its 2025 Airport Experience Awards. We’re looking for the most exciting and innovative concepts, the best operators and the most effective airport concessions teams. Check out the full list of awards categories and reviews the rules and instructions here. Remember, nominations are open to subscribers only, so if you haven’t yet subscribed, please do so here.Â
SEA Promotes Dawn Hunter
The Port of Seattle, operators of Seattle Tacoma International Airport (SEA), announced that Dawn Hunter has been promoted to aviation director, commercial management at the airport. Hunter, who assumes her new role next week, was hired at the Port of Seattle in July...
NY Assembly Passes Healthy Terminals Act
The New York Assembly has passed the Healthy Terminals Act to ensure airport workers are paid fair wages and have access to benefits including health care, a bill supported by employees and union leaders at LaGuardia (LGA) and John F. Kennedy International (JFK)...
AAAE, ACI-NA Support $10B for Airports in Proposal
American Association of Airport Executives (AAAE) President and CEO Todd Hauptli praised the $10 billion for airports in the U.S. Republican senators' pandemic relief bill, the Health, Economic Assistance, Liability Protection and Schools (HEALS) Act, and called on...
Travel Executives Call for Better Virus Testing
Fourteen CEOs of some of America’s most recognizable travel-related companies and hotel brands are calling for the White House and Congress to fund more and better COVID-19 testing, saying it will be a key component in pursuing an economic recovery, including a...
Paradies Lagardère Expands Grab Partnership
Paradies Lagardère this week announced an extended partnership with Grab, the airport e-commerce platform, that will add to the ability for travelers to order food in advance using their own mobile devices, with new tools and virtual kiosks allowing guests to order...
JFK T4 Unveils CrowdVision Crowd Monitoring
JFKIAT, the operator of Terminal 4 at John F. Kennedy International Airport (JFK), this week launched camera-enabled CrowdVision technology with new SafeDistance capabilities that can monitor social distancing from curbside and check-in all the way through security....
American Airlines Adds Airport Mask Requirement
American Airlines said this week that all customers over the age of 2 years will be required to wear face coverings while in airports and during flights, joining other carriers, including United Airlines, that have recently added an in-terminal mask mandate. The new...
United to Require Masks in Airports
United Airlines announced that beginning this week its passengers will be required to wear a face covering in the more than 360 global airports where the airline operates, including at the airline’s customer service counters and kiosks, United Club locations, as well...
Plaza Premium Group Launches Smart Traveller App
Hong Kong-headquartered Plaza Premium Group this week launched Smart Traveller, an app-based rewards program to better help passengers quickly access and enjoy a wide range of services and travel-related products from the company and its participating partners....
Nolan Named New Head of SFB
Tom Nolan has been named the president and CEO of Orlando Sanford International Airport (SFB), succeeding Diane Crews, who is retiring from the airport after 19 years. “Tom comes from a similarly sized tourism-driven airport and brings significant depth and experience...
MAGAZINE
In This Issue
Tech Helps Personalize The Traveler Journey
2024 Customer Service Issue
Airport Programs Build Customer Loyalty
2024 Customer Service Issue
Concessions Give Back With Charitable Focus
2024 Customer Service Issue
Robotic Coffee Options Fill Gap
2024 Customer Service Issue
JFK Millennium Partners’ Vision For JFK T6
2024 Customer Service Issue
VIDEO
PODCASTS
Subscribe!
Airport Experience® News offers comprehensive memberships, allowing you to personalize your level of engagement and support with AX’s growing network of news, content and events with ease. Memberships offer the flexibility to explore the resources that matter to your business the most, all rolled into just one convenient purchase each year. Join the AX community today!