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DFW Breaks Ground On New Terminal

Airport officials and project partners gathered to celebrate the official groundbreaking of Dallas Fort Worth International Airport (DFW)’s Terminal F project. The new terminal — the airport’s sixth and first new terminal since 2005 — is scheduled to open in 2027 and...

Piccolo To Retire From SRQ

Fredrick (Rick) Piccolo, president and CEO of Sarasota Bradenton International Airport (SRQ), will retire on June 30, 2025, and will continue to serve in an advisory role after that date for a further six months, the airport announced.  Piccolo has been leading SRQ...

Krauter Appointed Incoming CEO Of CVG

Lawrence J. Krauter, has been named incoming CEO of Cincinnati/Northern Kentucky International Airport (CVG), the airport board announced. He will succeed Candace McGraw, who is retiring after serving 15 years with the airport. Krauter will start at CVG effective...

Michael Stephens Named TPA CEO

The Hillsborough County Aviation Authority (HCAA) board of directors has voted to appoint Tampa International Airport (TPA) executive vice president and general counsel Michael Stephens as its next CEO, following current CEO Joe Lopano’s retirement. Stephens, who has...

DSM Appoints Mulcahy As Executive Director

The Des Moines Airport Authority Board of Directors has voted to appoint Brian Mulcahy as the next executive director of the Authority, overseeing Des Moines International Airport (DSM). Mulcahy, who joined the Authority in 2011 and currently serves as assistant...

AX Awards Nominations Now Open!

AXN is seeking nominations for its 2025 Airport Experience Awards. We’re looking for the most exciting and innovative concepts, the best operators and the most effective airport concessions teams. Check out the full list of awards categories and reviews the rules and instructions here. Remember, nominations are open to subscribers only, so if you haven’t yet subscribed, please do so here. 

SEA Promotes Dawn Hunter

SEA Promotes Dawn Hunter

The Port of Seattle, operators of Seattle Tacoma International Airport (SEA), announced that Dawn Hunter has been promoted to aviation director, commercial management at the airport. Hunter, who assumes her new role next week, was hired at the Port of Seattle in July...

NY Assembly Passes Healthy Terminals Act

NY Assembly Passes Healthy Terminals Act

The New York Assembly has passed the Healthy Terminals Act to ensure airport workers are paid fair wages and have access to benefits including health care, a bill supported by employees and union leaders at LaGuardia (LGA) and John F. Kennedy International (JFK)...

AAAE, ACI-NA Support $10B for Airports in Proposal

AAAE, ACI-NA Support $10B for Airports in Proposal

American Association of Airport Executives (AAAE) President and CEO Todd Hauptli praised the $10 billion for airports in the U.S. Republican senators' pandemic relief bill, the Health, Economic Assistance, Liability Protection and Schools (HEALS) Act, and called on...

Travel Executives Call for Better Virus Testing

Travel Executives Call for Better Virus Testing

Fourteen CEOs of some of America’s most recognizable travel-related companies and hotel brands are calling for the White House and Congress to fund more and better COVID-19 testing, saying it will be a key component in pursuing an economic recovery, including a...

Paradies Lagardère Expands Grab Partnership

Paradies Lagardère Expands Grab Partnership

Paradies Lagardère this week announced an extended partnership with Grab, the airport e-commerce platform, that will add to the ability for travelers to order food in advance using their own mobile devices, with new tools and virtual kiosks allowing guests to order...

JFK T4 Unveils CrowdVision Crowd Monitoring

JFK T4 Unveils CrowdVision Crowd Monitoring

JFKIAT, the operator of Terminal 4 at John F. Kennedy International Airport (JFK), this week launched camera-enabled CrowdVision technology with new SafeDistance capabilities that can monitor social distancing from curbside and check-in all the way through security....

American Airlines Adds Airport Mask Requirement

American Airlines Adds Airport Mask Requirement

American Airlines said this week that all customers over the age of 2 years will be required to wear face coverings while in airports and during flights, joining other carriers, including United Airlines, that have recently added an in-terminal mask mandate. The new...

United to Require Masks in Airports

United to Require Masks in Airports

United Airlines announced that beginning this week its passengers will be required to wear a face covering in the more than 360 global airports where the airline operates, including at the airline’s customer service counters and kiosks, United Club locations, as well...

Plaza Premium Group Launches Smart Traveller App

Plaza Premium Group Launches Smart Traveller App

Hong Kong-headquartered Plaza Premium Group this week launched Smart Traveller, an app-based rewards program to better help passengers quickly access and enjoy a wide range of services and travel-related products from the company and its participating partners....

Nolan Named New Head of SFB

Nolan Named New Head of SFB

Tom Nolan has been named the president and CEO of Orlando Sanford International Airport (SFB), succeeding Diane Crews, who is retiring from the airport after 19 years. “Tom comes from a similarly sized tourism-driven airport and brings significant depth and experience...

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In This Issue

 

Tech Helps Personalize The Traveler Journey

2024 Customer Service Issue

Airport Programs Build Customer Loyalty

2024 Customer Service Issue

Concessions Give Back With Charitable Focus

2024 Customer Service Issue

Robotic Coffee Options Fill Gap

2024 Customer Service Issue

JFK Millennium Partners’ Vision For JFK T6

2024 Customer Service Issue

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