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AX Awards Nominations Now Open!
AXN is seeking nominations for its 2025 Airport Experience Awards. We’re looking for the most exciting and innovative concepts, the best operators and the most effective airport concessions teams. Check out the full list of awards categories and reviews the rules and instructions here. Remember, nominations are open to subscribers only, so if you haven’t yet subscribed, please do so here.
NEC, SITA Partner on Airport Facial Recognition
NEC Corporation and SITA this week announced a partnership to develop secure, low touch solutions for airports that leverage biometric identity technology to let travelers check-in, make payments, drop their bag, as well as pass through security, immigration and...
PIT Begins Construction of New Microgrid
Pittsburgh International Airport (PIT) this week begins construction on the first-of-its kind electrical microgrid that will completely power the airport by next summer. The microgrid will include an energy plant of five natural gas fired generators, to be built on...
Travel Industry Calls for More Federal Aid
The U.S. Travel Association (USTA) called on Congress for additional help for the industry in its next stimulus package, including support for domestic airports, amid new data that shows Americans continue to be wary of travel as COVID-19 cases spike in many states....
BWI’s Smith Elected AMAC Chairman
Ricky Smith, executive director of Baltimore/Washington International Thurgood Marshall Airport (BWI), was elected to a two-year term as chairman of the Airport Minority Advisory Council (AMAC), the organization announced following its virtual annual meeting. Smith...
JetBlue, American Announce Northeast Partnership
JetBlue Airways and American Airlines announced a new partnership that includes an alliance agreement that proposes codeshare and loyalty benefits create seamless connectivity for passengers in the Northeast. Under the agreement, JetBlue and American will operate...
Grab, AtYourGate Partner on F&B Ordering
Airport e-commerce platform Grab is partnering with AtYourGate on a range of new services to help airports provide both pick-up and delivery at participating food and beverage and retail concessions, while enabling passengers to order and pickup while socially...
TPA Introduces Robot Handrail Cleaners
Tampa International Airport (TPA) is employing robot software to sanitize handrails on escalators at the airport, the latest in a series of high-tech cleaning technologies deployed to keep travelers safe. Thomsen's Dolly Handrail Cleaning System, from Thomsen...
JFKIAT Launches Recovery Campaign for T4
JFKIAT, operator of Terminal 4 at John F. Kennedy International Airport (JFK), this month is launching a COVID-19 recovery campaign, leveraging cutting edge technology and in-terminal testing, to ensure passenger and worker safety and restore consumer confidence in...
JetBlue Shifts SoCal Operations to LAX
JetBlue announced it is making Los Angeles International Airport (LAX) its primary base of operations in greater Los Angeles, moving service, along with hundreds of crew and maintenance workers, currently operating at Long Beach Airport (LGB) to LAX beginning in...
Airport Funds Part of Congressional Proposal
U.S. Congressman John Garamendi (D-CA), this week introduced the “TIFIA for Airports Act”, H.R. 7523, to make public airport projects eligible for $1.88 billion in low-interest loans. Garamendi, a senior member of the House Committee on Transportation and...
MAGAZINE
In This Issue
Tech Helps Personalize The Traveler Journey
2024 Customer Service Issue
Airport Programs Build Customer Loyalty
2024 Customer Service Issue
Concessions Give Back With Charitable Focus
2024 Customer Service Issue
Robotic Coffee Options Fill Gap
2024 Customer Service Issue
JFK Millennium Partners’ Vision For JFK T6
2024 Customer Service Issue
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