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DFW Breaks Ground On New Terminal

Airport officials and project partners gathered to celebrate the official groundbreaking of Dallas Fort Worth International Airport (DFW)’s Terminal F project. The new terminal — the airport’s sixth and first new terminal since 2005 — is scheduled to open in 2027 and...

Piccolo To Retire From SRQ

Fredrick (Rick) Piccolo, president and CEO of Sarasota Bradenton International Airport (SRQ), will retire on June 30, 2025, and will continue to serve in an advisory role after that date for a further six months, the airport announced.  Piccolo has been leading SRQ...

Krauter Appointed Incoming CEO Of CVG

Lawrence J. Krauter, has been named incoming CEO of Cincinnati/Northern Kentucky International Airport (CVG), the airport board announced. He will succeed Candace McGraw, who is retiring after serving 15 years with the airport. Krauter will start at CVG effective...

Michael Stephens Named TPA CEO

The Hillsborough County Aviation Authority (HCAA) board of directors has voted to appoint Tampa International Airport (TPA) executive vice president and general counsel Michael Stephens as its next CEO, following current CEO Joe Lopano’s retirement. Stephens, who has...

DSM Appoints Mulcahy As Executive Director

The Des Moines Airport Authority Board of Directors has voted to appoint Brian Mulcahy as the next executive director of the Authority, overseeing Des Moines International Airport (DSM). Mulcahy, who joined the Authority in 2011 and currently serves as assistant...

AX Awards Nominations Now Open!

AXN is seeking nominations for its 2025 Airport Experience Awards. We’re looking for the most exciting and innovative concepts, the best operators and the most effective airport concessions teams. Check out the full list of awards categories and reviews the rules and instructions here. Remember, nominations are open to subscribers only, so if you haven’t yet subscribed, please do so here

NEC, SITA Partner on Airport Facial Recognition

NEC, SITA Partner on Airport Facial Recognition

NEC Corporation and SITA this week announced a partnership to develop secure, low touch solutions for airports that leverage biometric identity technology to let travelers check-in, make payments, drop their bag, as well as pass through security, immigration and...

PIT Begins Construction of New Microgrid

PIT Begins Construction of New Microgrid

Pittsburgh International Airport (PIT) this week begins construction on the first-of-its kind electrical microgrid that will completely power the airport by next summer. The microgrid will include an energy plant of five natural gas fired generators, to be built on...

Travel Industry Calls for More Federal Aid

Travel Industry Calls for More Federal Aid

The U.S. Travel Association (USTA) called on Congress for additional help for the industry in its next stimulus package, including support for domestic airports, amid new data that shows Americans continue to be wary of travel as COVID-19 cases spike in many states....

BWI’s Smith Elected AMAC Chairman

BWI’s Smith Elected AMAC Chairman

Ricky Smith, executive director of Baltimore/Washington International Thurgood Marshall Airport (BWI), was elected to a two-year term as chairman of the Airport Minority Advisory Council (AMAC), the organization announced following its virtual annual meeting. Smith...

JetBlue, American Announce Northeast Partnership

JetBlue, American Announce Northeast Partnership

JetBlue Airways and American Airlines announced a new partnership that includes an alliance agreement that proposes codeshare and loyalty benefits create seamless connectivity for passengers in the Northeast. Under the agreement, JetBlue and American will operate...

Grab, AtYourGate Partner on F&B Ordering

Grab, AtYourGate Partner on F&B Ordering

Airport e-commerce platform Grab is partnering with AtYourGate on a range of new services to help airports provide both pick-up and delivery at participating food and beverage and retail concessions, while enabling passengers to order and pickup while socially...

TPA Introduces Robot Handrail Cleaners

TPA Introduces Robot Handrail Cleaners

Tampa International Airport (TPA) is employing robot software to sanitize handrails on escalators at the airport, the latest in a series of high-tech cleaning technologies deployed to keep travelers safe. Thomsen's Dolly Handrail Cleaning System, from Thomsen...

JFKIAT Launches Recovery Campaign for T4

JFKIAT Launches Recovery Campaign for T4

JFKIAT, operator of Terminal 4 at John F. Kennedy International Airport (JFK), this month is launching a COVID-19 recovery campaign, leveraging cutting edge technology and in-terminal testing, to ensure passenger and worker safety and restore consumer confidence in...

JetBlue Shifts SoCal Operations to LAX

JetBlue Shifts SoCal Operations to LAX

JetBlue announced it is making Los Angeles International Airport (LAX) its primary base of operations in greater Los Angeles, moving service, along with hundreds of crew and maintenance workers, currently operating at Long Beach Airport (LGB) to LAX beginning in...

Airport Funds Part of Congressional Proposal

Airport Funds Part of Congressional Proposal

U.S. Congressman John Garamendi (D-CA), this week introduced the “TIFIA for Airports Act”, H.R. 7523, to make public airport projects eligible for $1.88 billion in low-interest loans. Garamendi, a senior member of the House Committee on Transportation and...

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In This Issue

 

Tech Helps Personalize The Traveler Journey

2024 Customer Service Issue

Airport Programs Build Customer Loyalty

2024 Customer Service Issue

Concessions Give Back With Charitable Focus

2024 Customer Service Issue

Robotic Coffee Options Fill Gap

2024 Customer Service Issue

JFK Millennium Partners’ Vision For JFK T6

2024 Customer Service Issue

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