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DFW Breaks Ground On New Terminal

Airport officials and project partners gathered to celebrate the official groundbreaking of Dallas Fort Worth International Airport (DFW)’s Terminal F project. The new terminal — the airport’s sixth and first new terminal since 2005 — is scheduled to open in 2027 and...

Piccolo To Retire From SRQ

Fredrick (Rick) Piccolo, president and CEO of Sarasota Bradenton International Airport (SRQ), will retire on June 30, 2025, and will continue to serve in an advisory role after that date for a further six months, the airport announced.  Piccolo has been leading SRQ...

Krauter Appointed Incoming CEO Of CVG

Lawrence J. Krauter, has been named incoming CEO of Cincinnati/Northern Kentucky International Airport (CVG), the airport board announced. He will succeed Candace McGraw, who is retiring after serving 15 years with the airport. Krauter will start at CVG effective...

Michael Stephens Named TPA CEO

The Hillsborough County Aviation Authority (HCAA) board of directors has voted to appoint Tampa International Airport (TPA) executive vice president and general counsel Michael Stephens as its next CEO, following current CEO Joe Lopano’s retirement. Stephens, who has...

DSM Appoints Mulcahy As Executive Director

The Des Moines Airport Authority Board of Directors has voted to appoint Brian Mulcahy as the next executive director of the Authority, overseeing Des Moines International Airport (DSM). Mulcahy, who joined the Authority in 2011 and currently serves as assistant...

AX Awards Nominations Now Open!

AXN is seeking nominations for its 2025 Airport Experience Awards. We’re looking for the most exciting and innovative concepts, the best operators and the most effective airport concessions teams. Check out the full list of awards categories and reviews the rules and instructions here. Remember, nominations are open to subscribers only, so if you haven’t yet subscribed, please do so here. 

GSP Installs PPE Vending Machines

GSP Installs PPE Vending Machines

Greenville-Spartanburg International Airport (GSP) has installed two new vending machines to provide air travelers the opportunity to purchase personal protection equipment (PPE) without interrupting their journey. The Clean & Safe Travels vending kiosks from...

SFO Announces Delivery of Renewable Jet Fuels

SFO Announces Delivery of Renewable Jet Fuels

San Francisco International Airport (SFO) and renewable fuels company Neste have delivered the first batch of sustainable aviation fuel to the airport via pipeline, where it will be used by major airlines to reduce carbon emissions. The delivery is the culmination of...

YEG Announces Largest Airport Solar Farm

YEG Announces Largest Airport Solar Farm

Edmonton International Airport (YEG) this week announced a new large-scale investment with Alpin Sun to create Airport City Solar, the largest airport-based solar farm in the world. The deal calls for European-based Alpin Sun to develop a 627-acre, 120-megawatt solar...

LAX Unveils Virtual Information Desk

LAX Unveils Virtual Information Desk

Los Angeles International Airport (LAX) this month launched a new Virtual Assistance pilot program to assists passengers via a two-way video monitor at airport information booths. Now available in LAX Terminal 2, the technology enables travelers to have real-time...

Grab, SSP America Launch Order at Table Tech at DFW

Grab, SSP America Launch Order at Table Tech at DFW

Airport e-commerce platform provider Grab this week launched its "bring your own device" Order at Table (OAT) technology at Dallas Fort Worth International Airport (DFW). The new technology will be available at the Flying Saucer Draught Emporium restaurant, opened by...

Hairston Joins BHM As VP-Properties And Business Development

Hairston Joins BHM As VP-Properties And Business Development

Ingrid Hairston, long a champion of concessions and diversity at airports, has joined Birmingham-Shuttlesworth International Airport (BHM) as its new vice president of properties and business development. Hairston brings more than 30 years of experience in...

SAN Innovation Lab Introduces Four New Concepts

SAN Innovation Lab Introduces Four New Concepts

San Diego International Airport (SAN) and its Airport Innovation Lab this week launched four new test concepts at the airport, including virtual reality (VR) headsets and smart waste bins. Four companies have been working with the airport and lab virtually since...

MCO Installs PPE Vending Machines

MCO Installs PPE Vending Machines

Orlando International Airport (MCO) has installed new vending machines to provide the traveling public with easy access to a variety of face masks, hand sanitizers and other personal protective equipment. The machines and their inventory help the airport comply with...

MRG Opens DepARTures at SFO Terminal 1

MRG Opens DepARTures at SFO Terminal 1

The Las Vegas-headquartered Marshall Retail Group (MRG) this week opened DepARTures, an all-new, art-immersed retail store at San Francisco International Airport’s (SFO) Harvey Milk Terminal 1. Developed exclusively for SFO passengers and featuring cityscapes from...

FAA To Award $793 million in Airport Infrastructure Grants

FAA To Award $793 million in Airport Infrastructure Grants

U.S. Secretary of Transportation Elaine Chao this week said the Trump Administration will award nearly $800 million in airport safety and infrastructure grants through the Federal Aviation Administration (FAA) to 46 states, Guam, the Northern Mariana Islands, Puerto...

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In This Issue

 

Tech Helps Personalize The Traveler Journey

2024 Customer Service Issue

Airport Programs Build Customer Loyalty

2024 Customer Service Issue

Concessions Give Back With Charitable Focus

2024 Customer Service Issue

Robotic Coffee Options Fill Gap

2024 Customer Service Issue

JFK Millennium Partners’ Vision For JFK T6

2024 Customer Service Issue

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