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DFW Breaks Ground On New Terminal

Airport officials and project partners gathered to celebrate the official groundbreaking of Dallas Fort Worth International Airport (DFW)’s Terminal F project. The new terminal — the airport’s sixth and first new terminal since 2005 — is scheduled to open in 2027 and...

Piccolo To Retire From SRQ

Fredrick (Rick) Piccolo, president and CEO of Sarasota Bradenton International Airport (SRQ), will retire on June 30, 2025, and will continue to serve in an advisory role after that date for a further six months, the airport announced.  Piccolo has been leading SRQ...

Krauter Appointed Incoming CEO Of CVG

Lawrence J. Krauter, has been named incoming CEO of Cincinnati/Northern Kentucky International Airport (CVG), the airport board announced. He will succeed Candace McGraw, who is retiring after serving 15 years with the airport. Krauter will start at CVG effective...

Michael Stephens Named TPA CEO

The Hillsborough County Aviation Authority (HCAA) board of directors has voted to appoint Tampa International Airport (TPA) executive vice president and general counsel Michael Stephens as its next CEO, following current CEO Joe Lopano’s retirement. Stephens, who has...

DSM Appoints Mulcahy As Executive Director

The Des Moines Airport Authority Board of Directors has voted to appoint Brian Mulcahy as the next executive director of the Authority, overseeing Des Moines International Airport (DSM). Mulcahy, who joined the Authority in 2011 and currently serves as assistant...

AX Awards Nominations Now Open!

AXN is seeking nominations for its 2025 Airport Experience Awards. We’re looking for the most exciting and innovative concepts, the best operators and the most effective airport concessions teams. Check out the full list of awards categories and reviews the rules and instructions here. Remember, nominations are open to subscribers only, so if you haven’t yet subscribed, please do so here

Innovative Vending Solutions Acquires Ozio IP, Assets

Innovative Vending Solutions Acquires Ozio IP, Assets

Innovative Vending Solutions (IVS), operator of Relax & Recharge commercial massage chairs, has acquired the intellectual property portfolio and assets of Salt Lake City-based Ozio, makers of commercial massage chairs. IVS also announced plans to add compelling,...

InMotion Merges with Marshall Retail Group

InMotion Merges with Marshall Retail Group

In a merger of WHSmith divisions, InMotion Entertainment and Marshall Retail Group (MRG) are joining forces and will now be headquartered at MRG’s Las Vegas offices. InMotion is the leading portable electronics retailer in US airports with more than 120 locations,...

DEN Inks Car-Sharing Deal

DEN Inks Car-Sharing Deal

Denver International Airport (DEN) this week launched a year-long pilot program with Avail Car Share to give passengers an alternate way to and from the airport. Under the program, the first for a major U.S. airport,  car owners can schedule to share their vehicle and...

Paradies Lagardère Launches “MORE” for Airports

Paradies Lagardère Launches “MORE” for Airports

Concessionaire Paradies Lagardère this week unveiled its new “MORE” marketing and service initiative to highlight how the company is readying for the re-emergence of leisure and business travel with a  comprehensive plan that adheres to local guidelines and features...

SEA Outlines Concessions Protocols for Healthy Flying

SEA Outlines Concessions Protocols for Healthy Flying

Seattle-Tacoma International Airport (SEA) said concessionaires will be required to develop their own detailed social distancing, sanitation and other procedures under airport guidelines as part of the new, multi-phase FlyHealthy@SEA strategy. Included in the general...

DEN Offers Vending Machines for Masks, Wipes

DEN Offers Vending Machines for Masks, Wipes

Denver International Airport (DEN) recently installed two vending machines for face masks and sanitizing wipes to provide additional safeguards for passengers and workers. Located in the north end of Level 6 near the restrooms on the west side and in the south end of...

Canadian Travel Industry Pushes to Save Summer

Canadian Travel Industry Pushes to Save Summer

Leaders of Canadian tourism and travel, including airlines and airports, announced the formation of the Canadian Tourism Roundtable and immediately called on local, regional and federal governments to streamline and clarify rules around travel in order to ensure safe,...

AMAC: Minority Airport Businesses Struggling

AMAC: Minority Airport Businesses Struggling

A new survey from the Airport Minority Advisory Council (AMAC) found that more than two-thirds (68.3 percent) of minority- and women-owned airport businesses reported 75 percent or more drop in revenue due to the current global COVID-19 pandemic. An additional 11.7...

FLL Hosts Food Bank for Airport Workers

FLL Hosts Food Bank for Airport Workers

Fort Lauderdale-Hollywood International Airport (FLL) will host a food distribution event in partnership with Air Charter Advisors and Signature Aviation, to benefit airport community employees financially impacted due to COVID-19. The food giveaway at the Broward...

DEN To Host Virtual Aviation Academy for Kids

DEN To Host Virtual Aviation Academy for Kids

Denver International Airport (DEN) is looking to attract the next generation of aviation and airport leaders by hosting the virtual DEN Academy, an introduction to the world of aviation through interactive learning, critical thinking and team projects. Open to...

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In This Issue

 

Tech Helps Personalize The Traveler Journey

2024 Customer Service Issue

Airport Programs Build Customer Loyalty

2024 Customer Service Issue

Concessions Give Back With Charitable Focus

2024 Customer Service Issue

Robotic Coffee Options Fill Gap

2024 Customer Service Issue

JFK Millennium Partners’ Vision For JFK T6

2024 Customer Service Issue

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