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AX Awards Nominations Now Open!
AXN is seeking nominations for its 2025 Airport Experience Awards. We’re looking for the most exciting and innovative concepts, the best operators and the most effective airport concessions teams. Check out the full list of awards categories and reviews the rules and instructions here. Remember, nominations are open to subscribers only, so if you haven’t yet subscribed, please do so here.Â
Balfour Beatty Breaks Ground At JAX Concourse B
Construction firm Balfour Beatty has broken ground on Jacksonville International Airport (JAX)’s approximately $340 million Concourse B project as well as the airport’s new $100 million parking garage structure. The airport’s parking structure adds six levels of...
WH Smith NA Opens Three New ORD Locations
WH Smith North America has opened three new stores in Terminal 5 at Chicago’s O’Hare International Airport. Local brands Six Points Market and Blvd & Branch are joined by tech and accessory brand​​ InMotion. Six Points Market, inspired by the six-pointed stars on...
DTW Welcomes Two Businesses To SOAR Program
Detroit Metropolitan Wayne County Airport (DTW) has selected Rebel Nell and Quix Chocolate to be the first participants in the Small Business Operators Arriving Ready (SOAR) pilot program. SOAR was created to provide business owners the opportunity to operate their...
Pronto Expands Offerings With Urban Remedy
Pronto, the grab-and-go marketplace from Elevate Gourmet Brands, said it has added certified organic salads sold in compostable bowls and superfood cookies from Urban Remedy to their curated selection of offerings. Urban Remedy, a long-standing featured purveyor at...
La Colombe Added At PHL
Philadelphia-based coffee company La Colombe has opened its fifth location at Philadelphia International Airport (PHL). The latest location is in PHL’s Terminal F.  La Colombe offers signature blends and handcrafted espresso beverages, as well as a diverse menu of...
MSP Airport’s 2040 Long-Term Plan Gets Go-Ahead
The Metropolitan Airports Commission (MAC) board has approved Minneapolis-St. Paul International Airport (MSP)’s long-term terminal, parking and airfield improvement plan. MSP’s 2040 Long-Term Plan addresses facility needs derived from the airport’s fast-growing...
BrewDog USA Bar Comes to CMH
Travelers passing through John Glenn Columbus International Airport (CMH) can now enjoy beverages from Scotland beer producer BrewDog. HMSHost will partner with BrewDog to operate the brand’s first U.S. airport location, a 16-seat counter bar in Concourse B serving...
BDL Adds New Gastropub
The Connecticut Airport Authority and concessionaire Paradies Lagardère have launched their newest dining concept at Bradley International Airport (BDL). Now open in the airport’s Gates 21-30 concourse, Beercode Kitchen & Bar is an all-day, sit-down restaurant...
JFK Terminal One Launches Lounge RFP
John F. Kennedy International Airport (JFK)’s New Terminal One is seeking two new lounge operators as part of its $19-billion-dollar redevelopment project scheduled to open in 2026. The RFP, issued by the Port Authority of New York & New Jersey, seeks partners to...
HDOT Announces New Deputy Director Of Transportation For Airports
The Hawai‘i Department of Transportation (HDOT) has appointed Curt Otaguro as its next deputy director of transportation for airports. Previously serving as state comptroller and deputy superintendent of operations for the Department of Education, Otaguro will begin...
MAGAZINE
In This Issue
Tech Helps Personalize The Traveler Journey
2024 Customer Service Issue
Airport Programs Build Customer Loyalty
2024 Customer Service Issue
Concessions Give Back With Charitable Focus
2024 Customer Service Issue
Robotic Coffee Options Fill Gap
2024 Customer Service Issue
JFK Millennium Partners’ Vision For JFK T6
2024 Customer Service Issue
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