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DFW Breaks Ground On New Terminal

Airport officials and project partners gathered to celebrate the official groundbreaking of Dallas Fort Worth International Airport (DFW)’s Terminal F project. The new terminal — the airport’s sixth and first new terminal since 2005 — is scheduled to open in 2027 and...

Piccolo To Retire From SRQ

Fredrick (Rick) Piccolo, president and CEO of Sarasota Bradenton International Airport (SRQ), will retire on June 30, 2025, and will continue to serve in an advisory role after that date for a further six months, the airport announced.  Piccolo has been leading SRQ...

Krauter Appointed Incoming CEO Of CVG

Lawrence J. Krauter, has been named incoming CEO of Cincinnati/Northern Kentucky International Airport (CVG), the airport board announced. He will succeed Candace McGraw, who is retiring after serving 15 years with the airport. Krauter will start at CVG effective...

Michael Stephens Named TPA CEO

The Hillsborough County Aviation Authority (HCAA) board of directors has voted to appoint Tampa International Airport (TPA) executive vice president and general counsel Michael Stephens as its next CEO, following current CEO Joe Lopano’s retirement. Stephens, who has...

DSM Appoints Mulcahy As Executive Director

The Des Moines Airport Authority Board of Directors has voted to appoint Brian Mulcahy as the next executive director of the Authority, overseeing Des Moines International Airport (DSM). Mulcahy, who joined the Authority in 2011 and currently serves as assistant...

AX Awards Nominations Now Open!

AXN is seeking nominations for its 2025 Airport Experience Awards. We’re looking for the most exciting and innovative concepts, the best operators and the most effective airport concessions teams. Check out the full list of awards categories and reviews the rules and instructions here. Remember, nominations are open to subscribers only, so if you haven’t yet subscribed, please do so here

Travel-Related Unemployment Hits 51%

Travel-Related Unemployment Hits 51%

A new report from the U.S. Travel Association says more than half of the 15.8 million travel-related jobs in the U.S. have disappeared since the outbreak of the COVID-19 pandemic, adding that the 51 percent industry unemployment is more than twice the current overall...

Veovo Unveils Social Distancing Solutions

Veovo Unveils Social Distancing Solutions

Airport technology solutions company Veovo is introducing Virtual Queueing and Passenger Density Management to help airports support passenger social distancing as demand returns following the COVID-19 pandemic. Veovo's Virtual Queueing enables travelers to pre-book a...

CVG’s McGraw Named to Women in Aviation Advisory Board

CVG’s McGraw Named to Women in Aviation Advisory Board

Cincinnati/Northern Kentucky International Airport (CVG) CEO Candace McGraw is the lone representative from the airport industry as U.S. Secretary of Transportation Elaine Chao announced the appointment of 30 board members to the newly-formed Women in Aviation...

PIT Unveils Safe Travels Initiative

PIT Unveils Safe Travels Initiative

The Allegheny County Airport Authority, operators of Pittsburgh International Airport (PIT), is launching “PIT Safe Travels,” an initiative to boost health and safety measures already in place throughout the airport to help increase confidence in air travel in the...

CDA Partners to Help ACDBE, Other Tenants

CDA Partners to Help ACDBE, Other Tenants

The city of Chicago’s Department of Aviation (CDA) and Procurement Services (DPS) announced a partnership to enlist established Assist Agencies in providing support for small, diverse airport businesses, including concessionaires, at Chicago O’Hare International (ORD)...

PANYNJ Requests Direct Federal Assistance

PANYNJ Requests Direct Federal Assistance

The Port Authority of New York and New Jersey (PANYNJ), along with civic and business leaders from across the New York City region, is requesting $3 billion in direct federal assistance to offset the authority’s estimated losses over the next two years due to the...

OAK Institutes Resiliency Task Force

OAK Institutes Resiliency Task Force

Oakland International Airport (OAK) has introduced a new task force to the team: the OAK Resiliency Task Force, which will assess airport operations and management for short- and long-term sustainability. In an ongoing effort to address concerns about air travel and...

Passenger Numbers Halved In March

Passenger Numbers Halved In March

The official, albeit preliminary, numbers are in, confirming what most in the aviation industry already knew. Travel by air took a beating in March, with passenger numbers dropping by 51.5 percent compared to March 2019, according to the Bureau of Transportation...

ACI-NA Asks That Government Mandate Facial Coverings in Airports

ACI-NA Asks That Government Mandate Facial Coverings in Airports

Airports Council International – North America (ACI-NA) said it is urging the U.S. government to adopt guidelines for the use of facial coverings by all individuals in the public areas of passenger airport terminals. ACI-NA said the move not only can help protect the...

ISP Launches Air Sanitizing Technology

ISP Launches Air Sanitizing Technology

Long Island MacArthur Airport (ISP) is unveiling a new air sanitization technology that works continuously to protect staff, airline workers and travelers from viruses and bacteria, both airborne and on surfaces. Already in use in hospitals and many medical...

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In This Issue

 

Tech Helps Personalize The Traveler Journey

2024 Customer Service Issue

Airport Programs Build Customer Loyalty

2024 Customer Service Issue

Concessions Give Back With Charitable Focus

2024 Customer Service Issue

Robotic Coffee Options Fill Gap

2024 Customer Service Issue

JFK Millennium Partners’ Vision For JFK T6

2024 Customer Service Issue

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