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AX Awards Nominations Now Open!
AXN is seeking nominations for its 2025 Airport Experience Awards. We’re looking for the most exciting and innovative concepts, the best operators and the most effective airport concessions teams. Check out the full list of awards categories and reviews the rules and instructions here. Remember, nominations are open to subscribers only, so if you haven’t yet subscribed, please do so here.
Dufry Reports 21 percent Q1 Decline
Global duty free and travel retail company Dufry reported that sales declined by 21.4 percent during the first three months of 2020, including 55.9 in March alone, adding in its trading guidance that revenues in April were off 94.1 percent due to the COVID-19...
CrowdVision Merges with iinside
London-based crowd analytics firm CrowdVision is merging with iinside, the California-based company focused on LiDAR-based indoor motion detection and analytic solutions, in a move that will provide airports with more tools for monitoring crowds and encouraging...
JAN Names McKee Commercial Development Director
The Jackson Municipal Airport Authority (JMAA), operators of Jackson-Medgar Wiley Evers International Airport (JAN), as well as Hawkins Field (HKS) in Mississippi, has named Colin McKee as its new director of commercial development. In this new role, McKee will focus...
Toronto Pearson Unveils Explorers Club for Kids
Toronto Pearson International Airport (YYZ) is launching The Pearson Airport Explorers Club, a new online learning program for kids that tackles topics such as how to tell 24-hour time, the special airport codes used by pilots and air traffic controllers, and how bags...
Devana Named CEO of Nanaimo Airport
Dave Devana has been named the new president and CEO of Nanaimo Airport (YCD), succeeding Mike Hooper as the leader of Vancouver Island's second busiest airport. Devana has spent more than 20 years as a chief administrative officer and chief financial officer in local...
SITA: Mobile-Enabled, Touchless Air Travel Key To ‘New Normal’
Digital tools and automation to facilitate the safe flow of passengers will be the hallmarks of the “new normal” in commercial aviation as the industry recovers from the current pandemic, according to a new report from Geneva-based air transport technology provider...
Customer Service Experts Rebrands to CXE
Longstanding airport service provider Customer Service Experts has officially changed its name to CXE. Rooted in the industry abbreviation for customer experience – CX – the new name, “further entrusts CXE to the vision of helping organizations create employee and...
The ARK at JFK Evolves Business During Crisis
The ARK at John F. Kennedy International Airport (JFK) – which originally opened and operated as an animal reception terminal and quarantine, bio-secure facility – has expanded its business during the time of COVID-19, by working with the medical community. The ARK is...
BNA Launches New Website
Nashville International Airport (BNA) has launched a new website, replacing the previous version that had been in place for seven years. The new website is a dynamic and interactive presentation of all BNA, John C. Tune Airport (JWN) and the Metropolitan Nashville...
PIT Implements Autonomous Cleaning Robots
Pittsburgh International Airport (PIT) has implemented autonomous cleaning robots with ultraviolet light technology. The germ-killing robot is designed to eliminate microbes in high-traffic areas, with the goal of increasing cleanliness and helping to restore...
MAGAZINE
In This Issue
Tech Helps Personalize The Traveler Journey
2024 Customer Service Issue
Airport Programs Build Customer Loyalty
2024 Customer Service Issue
Concessions Give Back With Charitable Focus
2024 Customer Service Issue
Robotic Coffee Options Fill Gap
2024 Customer Service Issue
JFK Millennium Partners’ Vision For JFK T6
2024 Customer Service Issue
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