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DFW Breaks Ground On New Terminal

Airport officials and project partners gathered to celebrate the official groundbreaking of Dallas Fort Worth International Airport (DFW)’s Terminal F project. The new terminal — the airport’s sixth and first new terminal since 2005 — is scheduled to open in 2027 and...

Piccolo To Retire From SRQ

Fredrick (Rick) Piccolo, president and CEO of Sarasota Bradenton International Airport (SRQ), will retire on June 30, 2025, and will continue to serve in an advisory role after that date for a further six months, the airport announced.  Piccolo has been leading SRQ...

Krauter Appointed Incoming CEO Of CVG

Lawrence J. Krauter, has been named incoming CEO of Cincinnati/Northern Kentucky International Airport (CVG), the airport board announced. He will succeed Candace McGraw, who is retiring after serving 15 years with the airport. Krauter will start at CVG effective...

Michael Stephens Named TPA CEO

The Hillsborough County Aviation Authority (HCAA) board of directors has voted to appoint Tampa International Airport (TPA) executive vice president and general counsel Michael Stephens as its next CEO, following current CEO Joe Lopano’s retirement. Stephens, who has...

DSM Appoints Mulcahy As Executive Director

The Des Moines Airport Authority Board of Directors has voted to appoint Brian Mulcahy as the next executive director of the Authority, overseeing Des Moines International Airport (DSM). Mulcahy, who joined the Authority in 2011 and currently serves as assistant...

AX Awards Nominations Now Open!

AXN is seeking nominations for its 2025 Airport Experience Awards. We’re looking for the most exciting and innovative concepts, the best operators and the most effective airport concessions teams. Check out the full list of awards categories and reviews the rules and instructions here. Remember, nominations are open to subscribers only, so if you haven’t yet subscribed, please do so here

Dufry Reports 21 percent Q1 Decline

Dufry Reports 21 percent Q1 Decline

Global duty free and travel retail company Dufry reported that sales declined by 21.4 percent during the first three months of 2020, including 55.9 in March alone, adding in its trading guidance that revenues in April were off 94.1 percent due to the COVID-19...

CrowdVision Merges with iinside

CrowdVision Merges with iinside

London-based crowd analytics firm CrowdVision is merging with iinside, the California-based company focused on LiDAR-based indoor motion detection and analytic solutions, in a move that will provide airports with more tools for monitoring crowds and encouraging...

JAN Names McKee Commercial Development Director

JAN Names McKee Commercial Development Director

The Jackson Municipal Airport Authority (JMAA), operators of Jackson-Medgar Wiley Evers International Airport (JAN), as well as Hawkins Field (HKS) in Mississippi, has named Colin McKee as its new director of commercial development. In this new role, McKee will focus...

Toronto Pearson Unveils Explorers Club for Kids

Toronto Pearson Unveils Explorers Club for Kids

Toronto Pearson International Airport (YYZ) is launching The Pearson Airport Explorers Club, a new online learning program for kids that tackles topics such as how to tell 24-hour time, the special airport codes used by pilots and air traffic controllers, and how bags...

Devana Named CEO of Nanaimo Airport

Devana Named CEO of Nanaimo Airport

Dave Devana has been named the new president and CEO of Nanaimo Airport (YCD), succeeding Mike Hooper as the leader of Vancouver Island's second busiest airport. Devana has spent more than 20 years as a chief administrative officer and chief financial officer in local...

SITA: Mobile-Enabled, Touchless Air Travel Key To ‘New Normal’

SITA: Mobile-Enabled, Touchless Air Travel Key To ‘New Normal’

Digital tools and automation to facilitate the safe flow of passengers will be the hallmarks of the “new normal” in commercial aviation as the industry recovers from the current pandemic, according to a new report from Geneva-based air transport technology provider...

Customer Service Experts Rebrands to CXE

Customer Service Experts Rebrands to CXE

Longstanding airport service provider Customer Service Experts has officially changed its name to CXE. Rooted in the industry abbreviation for customer experience – CX – the new name, “further entrusts CXE to the vision of helping organizations create employee and...

The ARK at JFK Evolves Business During Crisis

The ARK at JFK Evolves Business During Crisis

The ARK at John F. Kennedy International Airport (JFK) – which originally opened and operated as an animal reception terminal and quarantine, bio-secure facility – has expanded its business during the time of COVID-19, by working with the medical community. The ARK is...

BNA Launches New Website

BNA Launches New Website

Nashville International Airport (BNA) has launched a new website, replacing the previous version that had been in place for seven years. The new website is a dynamic and interactive presentation of all BNA, John C. Tune Airport (JWN) and the Metropolitan Nashville...

PIT Implements Autonomous Cleaning Robots

PIT Implements Autonomous Cleaning Robots

Pittsburgh International Airport (PIT) has implemented autonomous cleaning robots with ultraviolet light technology. The germ-killing robot is designed to eliminate microbes in high-traffic areas, with the goal of increasing cleanliness and helping to restore...

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In This Issue

 

Tech Helps Personalize The Traveler Journey

2024 Customer Service Issue

Airport Programs Build Customer Loyalty

2024 Customer Service Issue

Concessions Give Back With Charitable Focus

2024 Customer Service Issue

Robotic Coffee Options Fill Gap

2024 Customer Service Issue

JFK Millennium Partners’ Vision For JFK T6

2024 Customer Service Issue

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