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M1nd-Set Predicts Robust Air Traffic Growth - Table 1

M1nd-set Predicts Robust Air Traffic Growth, Shifting TR Demands

Global international air traffic is projected to reach 4.22 billion passengers, marking an 8.3% growth over 2024, the m1nd-set Annual Forecast Report shows. While all world regions will see an increase in air traffic in 2025, aside from Asia Pacific all world regions...
MCO Image 1

GOAA Board Approves New MCO Concessions

The Greater Orlando Aviation Authority (GOAA) Board has approved several major concessions and facility-related projects at Orlando International Airport (MCO). Improvements slated to begin in 2025 include a $13-million project to install new parking guidance...
Image 1 of 1. AXN Selects Awards Finalists; Committee To Vote On Winners.

AXN Selects Awards Finalists; Committee To Vote On Winners

The AX Team has culled a list of finalists for the 2025 Airport Experience Awards, selecting from several hundred submissions from throughout the industry. Voting on the winners is now in the hands of the AX Awards Committee, comprising 12 airport representatives and...

San Francisco Mayor Appoints New SFO Director

San Francisco Mayor London N. Breed has appointed Mike Nakornkhet as San Francisco International Airport (SFO)’s next director, following current director Ivar Satero’s retirement in early 2025. Prior to being named SFO director, Nakornkhet served as CFO and executive...

DFW Breaks Ground On New Terminal

Airport officials and project partners gathered to celebrate the official groundbreaking of Dallas Fort Worth International Airport (DFW)’s Terminal F project. The new terminal — the airport’s sixth and first new terminal since 2005 — is scheduled to open in 2027 and...

AX Awards Nominations Now Open!

AXN is seeking nominations for its 2025 Airport Experience Awards. We’re looking for the most exciting and innovative concepts, the best operators and the most effective airport concessions teams. Check out the full list of awards categories and reviews the rules and instructions here. Remember, nominations are open to subscribers only, so if you haven’t yet subscribed, please do so here. 

OTG Opens New DEN Concessions

OTG Opens New DEN Concessions

OTG Concessions Management has opened two new concepts at Denver International Airport (DEN): The Sunset Loop Bar & Grill, a Denver-inspired eatery offering fare from Denver Nuggets Chef Daniel "Chef D" Young, including vegetarian huevos rancheros, Colorado trout,...

Thormeier Promoted To COO Of Delaware North Travel Division

Thormeier Promoted To COO Of Delaware North Travel Division

Delaware North has appointed Robert Thormeier to the role of chief operating officer of the company’s Travel division. Thormeier will oversee Delaware North’s foodservice and retail operations at 22 airports across the United States.  He will be responsible for...

PIT To Open Mineo’s Pizza House

PIT To Open Mineo’s Pizza House

Pittsburgh International Airport (PIT) will welcome another local favorite into its concessions program. Mineo’s Pizza House — a family-run pizza parlor founded by Sicilian immigrant John Mineo in 1958 and recently honored by the New York Times as a reader favorite —...

PHL Holds Employee Fashion Show

PHL Holds Employee Fashion Show

Philadelphia International Airport (PHL) hosted a travel-themed fashion show featuring goods from the airport’s retail program modeled by its own employees. Runway PHL: Fashion for Today’s Traveler, which was hosted by flight attendant and Miss Pennsylvania 2024 Page...

CVG To Open Larger Escape Lounge

CVG To Open Larger Escape Lounge

Travelers passing through Cincinnati/Northern Kentucky International Airport (CVG) will soon be able to access a new, larger Escape Lounge. The airport’s current lounge will move to a 6,767-square-foot space near gate B12 that is four times larger than the facility’s...

Port of Seattle Conducts Worker Benefit Study

Port of Seattle Conducts Worker Benefit Study

The Port of Seattle Commission will conduct a new study on worker benefits as it explores the possibility of implementing healthcare requirements for nongovernment Seattle-Tacoma International Airport (SEA) employees. The Port will conduct a two-phase study through...

SAT Breaks Ground On New Terminal

SAT Breaks Ground On New Terminal

San Antonio International Airport (SAT) has broken ground on its new terminal. The space, part of the airport’s Terminal Development Program and $2.5-billion Elevate/SAT initiative, features over 800,000 square feet of terminal space and 17 gates, 35,700 square feet...

PPG And Whence Bring Local Brands to Canadian Lounges

PPG And Whence Bring Local Brands to Canadian Lounges

Plaza Premium Group (PPG) has partnered with hospitality curation brand Whence to bring hyperlocal products to its lounges at Toronto Pearson International Airport (YYZ) and Vancouver International Airport (YVR). The Proudly Local initiative showcases a wide selection...

DTW Awards Clear Channel 10-Year Contract

DTW Awards Clear Channel 10-Year Contract

Wayne County Airport Authority has awarded Clear Channel Outdoor’s Airport Division a 10-year contract to continue developing advertising at Detroit Metropolitan Wayne County Airport (DTW). Clear Channel Outdoor, which has partnered with the airport since 2003, will...

PANYNJ Hosts Accessibility Program At EWR

PANYNJ Hosts Accessibility Program At EWR

The Port Authority of New York and New Jersey (PANYNJ) has launched a program designed to support travelers with intellectual and developmental disabilities (IDD) in navigating the airport and air travel experience at Newark Liberty International Airport (EWR). The...

MAGAZINE

Airport Experience News Magazine | Customer Service Issue 2024

In This Issue

 

AXN’s Directors Of The Year Share Aviation Journeys

2024 Leadership Issue

Colleagues Praise This Year’s DOYs

2024 Leadership Issue

Retiring Directors Reflect On Careers

2024 Leadership Issue

Executives Share Mentor And Mentee Stories

2024 Leadership Issue

New Generation Leadership Added To ACI-NA Board

2024 Leadership Issue

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