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Latest News

Hatanaka Named Executive Director Of BUR

John Hatanaka has been named executive director of Hollywood Burbank Airport (BUR), effective immediately. Hatanaka succeeds Frank Miller, who retired this month. "John is poised to lead the airport into this new era of growth and innovation," said Ara Najarian,...

AlAS Names New Director

The Alaska Department of Transportation & Public Facilities (DOT&PF) has appointed Angie Spear the new director of the Alaska International Airport System (AIAS) in charge of managing the system’s operations, regulatory compliance, strategic planning and...

Murray Named CEO of SSP; Svagdis To Depart

Pat Murray has taken on the role of CEO of SSP America, effective immediately, parent company SSP Group announced today. Murray succeeds Michael Svagdis, who is leaving to pursue a new opportunity outside SSP Group, the company said. Murray previously was deputy CEO....

FAA Announces $332 Million In Airport Infrastructure Grants

The U.S. Department of Transportation’s Federal Aviation Administration (FAA) has announced more than $332 million for 171 grants across 32 states to modernize airports through the Airport Infrastructure Grants (AIG) program. In total, the Bipartisan Infrastructure...

OFF THE PAGE: Moving On: Eight Retiring Directors Share Insights

Editor’s Note: The December/January issue of Airport Experience News spotlights eight prominent airport directors who have announced their retirements. From most challenging moments and biggest achievements to plans post-airport leadership, the eight directors shared...

AX Awards Nominations Now Open!

AXN is seeking nominations for its 2025 Airport Experience Awards. We’re looking for the most exciting and innovative concepts, the best operators and the most effective airport concessions teams. Check out the full list of awards categories and reviews the rules and instructions here. Remember, nominations are open to subscribers only, so if you haven’t yet subscribed, please do so here

ARI Unveils Refurbished Duty-Free Stores At YEG

ARI Unveils Refurbished Duty-Free Stores At YEG

Leaders from travel retailer ARI gathered to unveil two updated duty-free stores at Edmonton International Airport (YEG) on January 22. The refurbished Edmonton Duty Free stores, located in YEG’s Domestic-International Departures Lounge and the U.S. Departures Lounge,...

SFO Launches Lunar New Year Celebrations

SFO Launches Lunar New Year Celebrations

San Francisco International Airport (SFO) has announced a series of Lunar New Year activations. The celebrations will be held in the post-security Recompose area in Terminal 2 and will include a dragon gate photo booth and traditional lion dance performances from both...

CVG To Open Jimmy John’s

CVG To Open Jimmy John’s

Cincinnati/Northern Kentucky International Airport (CVG) will welcome a Jimmy John’s sandwich shop to its concessions program in 2025. Operated by Tailwind Hospitality Inc., the outpost of the popular chain will open in the Concourse B food court in the space where...

Langdon Joins ICF

Langdon Joins ICF

Carolyn Langdon has joined consulting firm ICF as managing consultant. She will be part of the company’s commercial planning and non-aviation revenue improvement practice. Langdon began her career in airports at the Hillsborough County Aviation Authority before moving...

FAT To Open Los Amigos Mexican Restaurant

FAT To Open Los Amigos Mexican Restaurant

Fresno Yosemite International Airport (FAT)’s new terminal expansion will soon include the Fresno-based Los Amigos Mexican Restaurant. The longtime local favorite will operate a 2,000-square-foot mariachi- and folklórico-themed airport eatery set to open this fall...

OAK Appoints New Aviation Marketing Manager

OAK Appoints New Aviation Marketing Manager

The Port of Oakland has named Daniel Schwartz its new aviation marketing manager. Schwartz, who began his role on January 21, will lead marketing, promotional and community involvement programs across airport services at Oakland International Airport (OAK). Prior to...

Three New Stores Open at MDW

Three New Stores Open at MDW

Chicago Midway International Airport (MDW) welcomed three new retail stores to its concessions lineup this week, including two Hudson retail stores located in Baggage Claim and Concourse C, as well as an airport outpost of the renowned Chicago-based Fannie May...

SkiesFifty And Frontline BioEnergy Announce SAF Partnership

SkiesFifty And Frontline BioEnergy Announce SAF Partnership

UK-based aviation sustainability investment fund SkiesFifty and Iowa-based biomass systems designer Frontline BioEnergy have announced a new partnership to advance Sustainable Aviation Fuel (SAF) production across the United States. The two firms, which will form a...

Landrum & Brown Appoints New Associate VP

Landrum & Brown Appoints New Associate VP

Global aviation consulting firm Landrum & Brown (L&B) has appointed Michael Mullaney its new associate vice president. An industry veteran with over four decades of experience, Mullaney will lead the firm’s airport concession and non-aeronautical revenue...

WHSmith North America and SMG Launch Travel Retail Media Network

WHSmith North America and SMG Launch Travel Retail Media Network

Travel retailer WHSmith North America (WHSNA) and commerce retail marketing firm SMG have partnered to create a new, travel-focused in-store retail media network (RMN). The WHSmith North America Media Network (WHS Media), which will provide advertisers the opportunity...

MAGAZINE

Airport Experience News Magazine | Customer Service Issue 2024

In This Issue

 

AXN’s Directors Of The Year Share Aviation Journeys

2024 Leadership Issue

Colleagues Praise This Year’s DOYs

2024 Leadership Issue

Retiring Directors Reflect On Careers

2024 Leadership Issue

Executives Share Mentor And Mentee Stories

2024 Leadership Issue

New Generation Leadership Added To ACI-NA Board

2024 Leadership Issue

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