Three-fifths of North American airport passengers say they “somewhat agree” or “strongly agree” they enjoyed spending time in their airport,...
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Fewer Flights, Crowded Terminals Impact Customer Satisfaction
Overall air traveler satisfaction with North American airports is down 25 points (on a 1,000-point scale) this year as travelers encounter...
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U.S. Travel Makes Case for Strong Return of Business Travel
A new survey this week from the U.S. Travel Association (USTA), in collaboration with J.D. Power and Tourism Economics, found that more than...
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Airport Satisfaction Spikes As Volume Dwindles
Satisfaction with North American airports reached a record high this year as the volume of passengers severely dwindled due to the impact of...
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Travelers Report Airport Satisfaction Despite Rising Passenger Numbers
Travelers’ overall satisfaction with the airport experience was up this year, despite airports’ struggles with handing rising passenger...
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