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AX Awards Nominations Now Open!
AXN is seeking nominations for its 2025 Airport Experience Awards. We’re looking for the most exciting and innovative concepts, the best operators and the most effective airport concessions teams. Check out the full list of awards categories and reviews the rules and instructions here. Remember, nominations are open to subscribers only, so if you haven’t yet subscribed, please do so here.Â
YVR Introduces New Training Initiatives to Support Neurodiverse Travelers
Vancouver International Airport (YVR) and the Pacific Autism Family Network (PAFN) have announced two new initiatives designed to support neurodiverse travelers. Hoping to ease the high-stress elements of navigating an airport, YVR, PAFN and autistic advocacy...
SFO Now Serving Up Vietnamese Coffee Brand
Travelers passing through San Francisco International Airport (SFO) now have the option to try Daybreak Vietnamese Coffee at the airport’s grab-and-go market, Pronto. The locally-focused retailer, operated by Elevate Gourmet Brands, has added Daybreak to its lineup...
JFK Touts Record MWBE Participation
A record $2.3 billion in contracts have been awarded to Minority and Women-Owned Business Enterprises (MWBE) for the redevelopment of John Kennedy International Airport (JFK), New York Governor Kathy Hochul.  With construction of new airport facilities fully...
AUS Breaks Ground on $241 Million-Dollar Terminal 3 Expansion Project
Austin-Bergstrom International Airport (AUS) and architectural partner Gensler broke ground last Monday on the latest phase of the airport’s multi-year Journey with AUS expansion program. The approximately $241 million-dollar West Infill and TSA Checkpoint 3...
Paradies Lagardère Partners with Eco-friendly Manufacturer Nimble to Sell Sustainable Travel Tech
Concessionnaire Paradies Lagardère will now offer travelers carbon-neutral, easily recyclable travel tech accessories from sustainable manufacturer Nimble. Products from the tech company — which produces popular travel must-haves like charging cables, power banks,...
NTO Shares ACDBE Partnership Opportunities
Stakeholders in the New Terminal One at John F. Kennedy International Airport shared ACDBE concessions opportunities in a recent outreach event.  Alex Solomon, director of leasing for Unibail Rodamco Westfield gave participants an overview of the upcoming...
DOT Announces $76 Million In Grants
The U.S. Department of Transportation’s Federal Aviation Administration (FAA) is awarding another $76.1 million from the previously allocated $9 billion, for 45 airport-related infrastructure projects in 22 states. The projects are funded under President Biden’s...
SSP Opens Mi Casa Cantina At ONT
SSP America has opened Mi Casa Cantina restaurant at Ontario International Airport (ONT). Located in Terminal 4, Mi Casa Cantina offers ONT travelers original, authentic and innovative Mexican cuisine in a lively environment. The restaurant offers breakfast, lunch and...
FAT Adds MagnusCards To Assist Passengers
Fresno Yosemite International Airport (FAT) is partnering with Magnusmode on a new accessibility initiative, MagnusCards. The initiative will assist travelers needing additional help navigating the airport.  MagnusCards is a smartphone application available for iOS...
More Funding Approved For IAH Redevelopment
The Houston City Council approved additional funding for the Terminal Redevelopment Program (ITRP) at George Bush Intercontinental Airport (IAH), set to be completed in 2025. At $1.458 billion, the project is the largest capital improvement program in the history of...
MAGAZINE
In This Issue
Tech Helps Personalize The Traveler Journey
2024 Customer Service Issue
Airport Programs Build Customer Loyalty
2024 Customer Service Issue
Concessions Give Back With Charitable Focus
2024 Customer Service Issue
Robotic Coffee Options Fill Gap
2024 Customer Service Issue
JFK Millennium Partners’ Vision For JFK T6
2024 Customer Service Issue
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