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DFW Breaks Ground On New Terminal

Airport officials and project partners gathered to celebrate the official groundbreaking of Dallas Fort Worth International Airport (DFW)’s Terminal F project. The new terminal — the airport’s sixth and first new terminal since 2005 — is scheduled to open in 2027 and...

Piccolo To Retire From SRQ

Fredrick (Rick) Piccolo, president and CEO of Sarasota Bradenton International Airport (SRQ), will retire on June 30, 2025, and will continue to serve in an advisory role after that date for a further six months, the airport announced.  Piccolo has been leading SRQ...

Krauter Appointed Incoming CEO Of CVG

Lawrence J. Krauter, has been named incoming CEO of Cincinnati/Northern Kentucky International Airport (CVG), the airport board announced. He will succeed Candace McGraw, who is retiring after serving 15 years with the airport. Krauter will start at CVG effective...

Michael Stephens Named TPA CEO

The Hillsborough County Aviation Authority (HCAA) board of directors has voted to appoint Tampa International Airport (TPA) executive vice president and general counsel Michael Stephens as its next CEO, following current CEO Joe Lopano’s retirement. Stephens, who has...

DSM Appoints Mulcahy As Executive Director

The Des Moines Airport Authority Board of Directors has voted to appoint Brian Mulcahy as the next executive director of the Authority, overseeing Des Moines International Airport (DSM). Mulcahy, who joined the Authority in 2011 and currently serves as assistant...

AX Awards Nominations Now Open!

AXN is seeking nominations for its 2025 Airport Experience Awards. We’re looking for the most exciting and innovative concepts, the best operators and the most effective airport concessions teams. Check out the full list of awards categories and reviews the rules and instructions here. Remember, nominations are open to subscribers only, so if you haven’t yet subscribed, please do so here. 

DFS Group Celebrates US Open at JFK

DFS Group Celebrates US Open at JFK

Bacardi Global Travel Retail and the DFS Group are bringing the US Open tennis experience to JFK T4 at John. F. Kennedy International Airport (JFK) with a new shopper marketing campaign that lets travelers sample the official cocktail of the US Open, the Grey Goose...

CLE Hosts Celebrate Cleveland Festivities

CLE Hosts Celebrate Cleveland Festivities

Cleveland Hopkins International Airport (CLE) is letting travelers and guests experience all that the city has to offer next week as it hosts the annual Celebrate Cleveland event, Sept. 23 – 27. Among the activities during the five-day event are a walk along the CLE...

Ruiz-Coll Named Commercial Director at GSP

Ruiz-Coll Named Commercial Director at GSP

Carlos Ruiz-Coll has been named the new director of commercial business at the Greenville-Spartanburg Airport District, responsible for commercial business development of all aeronautical and non-aeronautical revenue business at Greenville-Spartanburg International...

SFO Adds RFPs for Retail Concessions

SFO Adds RFPs for Retail Concessions

San Francisco’s Airport Commission followed up the Request for Proposals (RFP) process issued earlier this week for the Harvey Milk Terminal 1 food and beverage concession leases in Phases 3 and 4 at San Francisco International Airport (SFO) by announcing several new...

FAA Funds Research on Workforce Challenges

FAA Funds Research on Workforce Challenges

The Federal Aviation Administration (FAA) has launched a new initiative to get feedback from academics and the airport community to determine how to create and enhance academic programming to meet the current and future needs of the airport industry. The research will...

Fran’s Organic Bodycare Joins BWI

Fran’s Organic Bodycare Joins BWI

Fraport USA is bringing Baltimore-based Fran’s Handmade Organic Bodycare to Baltimore/Washington International Thurgood Marshall Airport (BWI) to provide travelers with natural skin care and other products, including moisturizers, toothpaste, deodorant, soaps and body...

iinside Launches iFlow Motion Analytics

iinside Launches iFlow Motion Analytics

Anaheim. CA-based iinside this week introduces iFlow, a comprehensive motion analytics platform that uses sensors and analytics to provide airports with valuable insights into passenger movement for improving service levels, increasing operational efficiencies and...

SFO Begins RFP Process for T1

SFO Begins RFP Process for T1

San Francisco’s Airport Commission has commenced the Request for Proposals (RFP) process for the Harvey Milk Terminal 1 food and beverage concession leases in Phases 3 and 4 at San Francisco International Airport (SFO). The RFPs are for several new food and beverage...

Airport Lounge Development Rebrands to Airport Dimensions

Airport Lounge Development Rebrands to Airport Dimensions

Plano, TX-based Airport Lounge Development (ALD), the global developer and operator of airport lounges including The Club and Club Aspire brands, today announces it is rebranding to become Airport Dimensions. The new Airport Dimensions brand reflects the broader range...

Fraport USA Bringing New Dining to JFK

Fraport USA Bringing New Dining to JFK

Fraport USA announced plans to bring seven New York-based dining concepts to JetBlue’s Terminal 5 (T5) at John F. Kennedy International Airport (JFK), the biggest refresh of the T5 concessions program since the terminal opened a decade ago. This redevelopment by...

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In This Issue

 

Tech Helps Personalize The Traveler Journey

2024 Customer Service Issue

Airport Programs Build Customer Loyalty

2024 Customer Service Issue

Concessions Give Back With Charitable Focus

2024 Customer Service Issue

Robotic Coffee Options Fill Gap

2024 Customer Service Issue

JFK Millennium Partners’ Vision For JFK T6

2024 Customer Service Issue

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